I have been a loyal customer of this establishment for nearly 10 years, and today’s experience was both insulting and disappointing. Upon entering the store, I was told that I needed to leave my personal purse at the front of the store with the security guard. Absolutely not! I am not comfortable leaving my personal belongings in the possession of a complete stranger, regardless of their position. Why should I be expected to trust someone I do not know with my valuables simply to shop at your establishment? What made the situation even more frustrating was how my concerns were handled. When I requested to speak with a manager, rather than being given the opportunity to voice my concerns, I was handed a business card with the store’s phone number—a number I already had saved in my phone. After nearly a decade of patronizing this business, I find it incredibly disrespectful to be treated as though I am a potential thief simply for walking into the store with my purse. I understand that businesses have security measures, but there is a difference between protecting your merchandise and making loyal, paying customers feel unwelcome and disrespected. Needless to say, I will not be returning. My money is just as valuable as anyone else’s, and I refuse to spend it somewhere I am not treated with dignity and respect. I encourage others to spend their hard-earned money at establishments that genuinely appreciate and respect their customers.
Kiwi Beauty Supply
Kiwi Beauty Supply at a glance
Google reviewers rate Kiwi Beauty Supply 4.7 out of 5 based on 4966 reviews, with the owner not responding to any. Customers frequently praise the store’s extensive inventory of hair products, affordable pricing, and convenient location. Positive feedback often highlights helpful staff and a rewards program. However, low-star reviews consistently criticize rude employee behavior, unassisted customers, and strict security policies regarding personal items.
- Google rating: 4.7 out of 5 from 4,966 reviews (82% five-star).
- Reviews on this page: 4,966 Google reviews (2,771 with written comments, 92 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 7, 2026.
- Service: Cosmetics Store serving Fort Worth, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
4,966 Google reviews we collected
- 5 stars4,08482%
- 4 stars4689%
- 3 stars2014%
- 2 stars631%
- 1 star1503%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise1,05090%
- Complaints12010%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude54547%
- Price & value28524%
- Quality & results17815%
- Would recommend746%
- Speed & response605%
- Honesty & trust242%
- Communication40%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing place to shop with friendly and helpful staff”
“er nearly a decade of patronizing this business, I find it incredibly disrespectful to be treated as though I am a potential thief simply for walking…”
“the best hair store in texas, quality is great and affordable!”
“way over charge and charged for things i didn't get .”
“Excellent service from Kevin and Eneke and lots of hair at good prices.”
“HORRIBLE CUSTOMER SERVICE, MY LAST TIME SHOPPING AT KIWI”
“Definitely recommend checking it out at least once :)”
“…ad a genuine concern to help me it was all to see if I was stealing I will not return…”
“This beauty supply also offers a reward system where the points add up fast.”
“Kiwi Beauty Supply in Grand Prairie is massive—it honestly feels bigger than a Costco or Walmart with the most incredible inventory you could ever imagine!”
“I drove from Fort Worth the Arlington only to find out they lied.”
“Dayana was an awesome help she answered my questions and went over and betond with her customer service a blessing!”
People customers mention
- Arlington 49 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.7 ★★★★★ 4,966 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rewards are amazing the store always have what I need
What a great amazing store love it here
Tiene muy buenos productos, aunque le falta una persona que te ayude a encontrar los productos y que sea en español.
the best hair store in texas, quality is great and affordable!
had every product i needed
Exelente service
I love Kiwi Beauty Supply. They are conveniently located and open earlier than any other beauty supply in Arlington. Love their customer service as well!
good quality products
Best beauty supply in Arlington
Business details
- Address: 1101 E Arkansas Ln #101, Arlington, TX 76010
- Phone: (817) 303-9600
- Website: kiwibeautyshop.com
- Service area: Fort Worth, TX