Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers for KMC Dermatology & MedSpa Kansas City report a 4.9 rating from 459 reviews, noting that the owner replies to 92% of feedback. Patients frequently praise the staff's courtesy, efficiency, and clear communication during dermatological procedures and aesthetic services. However, recurring criticisms in lower-rated reviews involve unresolved billing disputes, unexpected charges for follow-up care, and appointment cancellations that disrupted treatment plans.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
459 Google reviews we collected
Phrases our text analysis found in 435 written reviews
How often each topic comes up in the written reviews
We read 435 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sarmila and Heather Howell were very courteous and professional and I will refer them to my friends”
“Albahhar did a great job and I was very pleased with the result”
“I had a billing issue that was not resolved regarding an overpayment at my last visit.”
“Heather has been my provider for years and I recommend her to anyone who will listen.”
“Sarmila and Heather Howell were very efficient and took really good care of me today on my procedure”
“Sarmila and Heather were sweet and kind and answered all my questions”
“She’s really easy to talk to and genuinely cares.”
“This location is a bit of a drive for me, but Courtney is worth it!”
“Dude wrote me an anti-fungal cream script that cost $1200…Consultation just keeps getting worse and worse.”
praise complaint · found by our text analysis, Google review wording unchanged.
I had a billing issue that was not resolved regarding an overpayment at my last visit. I was told the amount of overpayment would be refunded, but after several calls to the business office was told the overpayment would not be refunded and would only be applied to my balance with the practice which I had a payment…
Aza is an amazing aesthetician. I’ve seen her a few times for facial services and she has made every experience nothing but amazing! My skin always leaves glowing. She also always has great recommendations for products.
I had to go back multiple times for a simple service. There were stitches left in me that were supposed to be removed and when I went back I was told I would not be filled or charged for any services and then they charged me $400 to remove and test the stitch for cancer. Had to have Frankenstein scar worked on by…
Sarmila and Heather Howell were very efficient and took really good care of me today on my procedure
The fact that a medical assistant is asking me to review my experience so that they can “get a gift card” is concerning to me. I have other concerns about care and my personal experience on 7/20, but I won’t share those publicly.
Sarmila and Heather Howell are both amazing. Sarnilla made me feel so welcome and comfortable. Heather has been my provider for years and I recommend her to anyone who will listen. It's rare to feel so comfortable with a provider. Don't hesitate to come to KMC in Kck!
4.9 ★★★★★ 459 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very nice personal and easy to work with, they tell it like it is
Thank you for the kind words, Dale! We’re glad to hear our team made your experience easy and that you appreciated their honest, straightforward approach. We appreciate you choosing KMC! 😊
I had a billing issue that was not resolved regarding an overpayment at my last visit. I was told the amount of overpayment would be refunded, but after several calls to the business office was told the overpayment would not be refunded and would only be applied to my balance with the practice which I had a payment plan set up for. I will not be continuing care at this business.
Thank you for sharing your concerns, Kurt. We’re sorry to hear you’ve been frustrated with your billing experience. We take your feedback seriously and want to make sure your concerns are heard and given the attention they deserve. A manager is aware of your review and will be reaching out to you soon.
Aza is an amazing aesthetician. I’ve seen her a few times for facial services and she has made every experience nothing but amazing! My skin always leaves glowing. She also always has great recommendations for products.
Thank you for such a lovely review, Feliciana! We’re so happy to hear Aza has made each of your visits such a great experience and that you’re loving the glow afterward. We’ll be sure to share your kind words with her. We truly appreciate you trusting KMC with your skincare! ✨
First off, many people love this place and I went because when I needed a biopsy many recommended this one. Unfortunately, I must have caught them on a bad day. At one point I thought they forgot me in the room. It was towards the end of the day and in hindsight maybe it's best they had, because they ended up costing me two more visits. One to a Little Clinic (thought I had shingles) then to my regular doctor where I found I had a staph infection just days after leaving this clinic. I've had basal cell on my face twice and looked different both times so I tend to be aggressive with biopsies. The doctor marked the spot with his ink pen. Nurse came in later. Sounded like she was considering doing the whole thing herself. I think everyone was in go home mode. Supplies were gathered by a younger nurse and then the doctor came back in. Next thing I know needle goes in and biopsy done...without a single swipe of alcohol. I've gotten stuck by doctors many times and multiple biopsies, but never without sterilizing the surface first. I was shocked, but didn't say anything. Went home telling myself it's unlikely there would be an issue. Unfortunately, hearing them talk about cellulitis in the hall while discussing their rounds may have been a foreshadowing. This was on a Thursday. Early next week a rash starts breaking out on my neck. It seems to be isolated to one area and I convince myself and apparently a nurse practitioner at a "Little Clinic" it's shingles. I've had it before and nerve pain came later for me so it seemed about right. I get an antiviral. It spreads to my hip. This is not Shingles. I manage to get into my regular doctor. I show her everything that's going on, including the crusty rash on the back of my ear at that point and she's saying STAPH. Never in my life have I had that crap, but here we are. I'm about to finish my antibiotics now, but my whole month is just haunted by this. I was supposed to be getting treatment done on my shoulder at the end of the month, but I had to inform that office when I thought it was shingles only to find myself more horrified by it being staph. I left KMC a voice mail last week telling them what happened and to tell them they need to be more careful with their hygiene practices. At the end of the day, I couldn't let this go with just a voice mail into the void. They hosed my whole month.
Thank you for sharing your concerns, Chrissy. We take your feedback seriously and appreciate you bringing your experience to our attention. A manager is aware of your review and may reach out to you soon to discuss your concerns further.
Super nice front desk staff n I love Kara Smith!
Thank you for the sweet review, Lisa! We’re so glad you had such a welcoming experience with our front desk team and that you’re a fan of Kara Smith. We appreciate you taking the time to share the love! 😊
I had to go back multiple times for a simple service. There were stitches left in me that were supposed to be removed and when I went back I was told I would not be filled or charged for any services and then they charged me $400 to remove and test the stitch for cancer. Had to have Frankenstein scar worked on by somebody else that knew what their doing. In the middle of suing them now for malpractice.
Thank you for sharing your concerns. A manager is aware of your review and may reach out to you soon.
Sarmila and Heather Howell were excellent at what they do and very gentle
Thank you for your review, Christina! We’re so happy to hear Sarmila and Heather provided excellent care and made you feel comfortable throughout your visit. We truly appreciate your kind words and thank you for choosing KMC! 😊
Sarmila and Heather Howell were very efficient and took really good care of me today on my procedure
Thank you for your kind review, Debbie! We’re so glad to hear Sarmila and Heather Howell took great care of you and made your procedure go smoothly. We appreciate you taking the time to share your experience and thank you for choosing KMC! 😊
Sarmila and Dr.Galperin
Thank you for your review! We’re glad to hear you had a positive experience with Sarmila and Dr. Galperin. We truly appreciate you choosing KMC! 😊
Sarmila and Dr.Galperin
Thank you for your review! We’re glad to hear you had a positive experience with Sarmila and Dr. Galperin. We truly appreciate you choosing KMC! 😊
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
