Customers consistently praise KMK Pool Service for its reliable weekly cleaning, rapid response to chemical imbalances, and transparent communication regarding maintenance needs. Reviewers highlight the provider's knowledge in diagnosing equipment issues and restoring neglected pools to clear water within days. However, a minority of low-star reviews criticize the business for inflexibility with scheduling and for charging extra fees without prior approval, such as when overriding customer preferences or adjusting initial quotes.
Google rating: 4.9 out of 5 from 158 reviews (98% five-star).
Reviews on this page: 158 Google reviews (152 with written comments, 18 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 28, 2026.
Service: Swimming Pool serving Sacramento, California.
Data from Google, last updated November 2, 2026.
Star ratings
158 Google reviews we collected
4.9of 5
5 stars15598%
4 stars11%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
98%praise
Praise34398%
Complaints72%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend7923%
Staff & attitude6519%
Honesty & trust6017%
Quality & results5315%
Speed & response3510%
Communication329%
Price & value267%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“10/10 recommend if you’re thinking of hiring pool service.”
“Now you might be thinking , who is this Karen who is writing this a year later especially when he has so many 5 stars .”
“Kevin is always polite, knowledgeable, transparent and leaves the water sparkling clean every single week.”
“They are reliable, professional, and do a great job keeping our pool clean and well-maintained.”
“We’re incredibly grateful for Kevin and the consistently great service from KMK!”
“He communicates quickly and clearly about what he’s doing and what he recommends.”
“Communication is always easy, and we appreciate the consistency and attention to detail.”
“Price is reasonable, especially because he really focuses on optimal chemical balances and my pool has been pristine!”
“I also had a feeling that this guy was really overcharging me and I knew I was going to fire him anyway so I wanted to wait .”
People customers mention
Kevin49 reviews
Leslie5 reviews
Grove3 reviews
River3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I recently switched pool service companies and couldn’t be happier with the service I receive here!
Kevin is quick to respond to calls & texts. He changed my green pool to a beautiful blue within just a couple days.
Price assessment: Great price
Services: Water treatment
Response from the owner · 4 days ago
Happy to be of service. Thank you Laurie.
G
Geo JLocal Guide · 24 reviewsiTotal number of Google reviews Geo has written across all businesses on Google Maps, not just this one.
We switched to KMK Pool Service for our weekly cleaning and it was the best decision. Kevin handles our chemical balancing, which was not controlled well by our previous pool service. Kevin is always polite, knowledgeable, transparent and leaves the water sparkling clean every single week. we never have to worry about a dirty, chemically unbalanced pool again. Highly recommend!"
Response from the owner · 2 weeks ago
Glad to be of service. Thank you
B
Bodie White4 reviewsiTotal number of Google reviews Bodie has written across all businesses on Google Maps, not just this one.
Kevin has been super helpful in getting our pool back on track!! It was a daily fight to keep things balanced and getting the system to work right. He came in a diagnosed and fixed a bunch of stuff the first week of working with him. He communicates quickly and clearly about what he’s doing and what he recommends. 10/10 recommend if you’re thinking of hiring pool service. He’ll take a lot of work and stress off your plate
Price assessment: Great price
Services: Water treatment, Leaf traps, Service not listed
Response from the owner · 3 weeks ago
Glad to be of service. Thank you Bodie
G
Gelene Bird4 reviewsiTotal number of Google reviews Gelene has written across all businesses on Google Maps, not just this one.
We’ve been very happy with our pool service! They are reliable, professional, and do a great job keeping our pool clean and well-maintained. Communication is always easy, and we appreciate the consistency and attention to detail. We highly recommend their service to anyone looking for dependable pool maintenance.
Price assessment: Great price
Services: Filter cleaning, Tile brushing, Water treatment, Vacuuming, Wall brushing
Response from the owner · 3 weeks ago
Glad to be of service. Thank you Gelene
A
Andy Horwitt1 reviewiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Kevin and the KMK team have been servicing our home’s pool for over 20 years. Kevin is reliable, proactive, honest, incredibly knowledgeable, and always fairly priced. As first-time pool owners, we especially appreciated how patient he was in explaining everything we needed to know and helping us understand how to properly care for our pool. We’re incredibly grateful for Kevin and the consistently great service from KMK!
After half of the summer spent throwing chemicals at my pool, I finally decided to hire a professional. Kevin got my pool back to clear in a matter of days. I no longer have to stress about cleaning it and can spend time making memories with my family. He’s very responsive and owner operated so he cares about the quality of his work. Would recommend!
Price assessment: Reasonable price
Services: Water treatment
Response from the owner · 2 months ago
I appreciate the kind words. I'm glad I could get the pool crystal clear so you and your family can enjoy it for the rest of the hot summer days.
G
Greg Jackson1 reviewiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Our pool was in critical need of care, and Kevin completely turned it around. He had everything up and running smoothly within 48 hours, which exceeded our expectations. Since then, the pool has been in great shape, and we’ve been able to enjoy it all summer without any issues.
Kevin is knowledgeable, responsive, and clearly takes pride in his work. If you’re looking for reliable pool service, I highly recommend him!
Services: Filter cleaning, Tile brushing, Water treatment, Vacuuming, Wall brushing, Swimming pool summerization
Response from the owner · 3 months ago
Thank you Laura for the kind words. It's been my pleasure
