Customers frequently describe the shop as honest, transparent, and friendly, noting that staff clearly explain vehicle issues without condescension. Recurring themes include fair pricing, quick turnaround times, and reliable work on services like brakes, oil changes, and engine repairs. While most reviews highlight the owners' willingness to assist with minor requests and stand by warranties, a few low-star comments criticize the shop for charging significantly higher prices than nearby competitors.
Google rating: 4.9 out of 5 from 150 reviews (94% five-star).
Reviews on this page: 150 Google reviews (108 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 18, 2026.
Service: Auto Repair Shop serving Milwaukee, Wisconsin.
Data from Google, last updated November 11, 2026.
Star ratings
150 Google reviews we collected
4.9of 5
5 stars14194%
4 stars75%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
98%praise
Praise24098%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust5623%
Price & value4518%
Staff & attitude4217%
Quality & results3916%
Would recommend3213%
Speed & response229%
Communication104%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a genuine emergency today and honestly thought my entire trip was going to fall apart.”
“I honestly felt like they could have charged significantly more for the amount of work they did, but they were incredibly fair.”
“They were kind enough to take a moment from what they were working on to try and help me get back on the road.”
“It is a testament to them and great service as much as it is an inconvenience.”
“If you are in Milwaukee and your car has a mechanical problem, this is the place I would recommend without hesitation.”
“I would recommend Going somewhere else this place charge almost two hundred More than every other shop in their vicinity.”
“…uds and lug nuts, had the necessary parts delivered to the shop that same day, put everything back together properly, and balanced both of my rear whe…”
“They were already extremely busy and overbooked, but I explained that I had an important emergency in Michigan and really needed to leave that evening.”
People customers mention
Elijah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I didn’t get auto work done here but I did stop in with a flat tire on my bicycle that happened on my way to work. I stopped in desperate to see if filling the tire back up with air would get me to my destination. They were kind enough to take a moment from what they were working on to try and help me get back on the road. I really appreciate it:)
Md Awsaf HossainLocal Guide · 10 reviewsiTotal number of Google reviews Md has written across all businesses on Google Maps, not just this one.
SAVED MY DAY!! I had a genuine emergency today and honestly thought my entire trip was going to fall apart. I had recently bought a used car and went to have the wheels balanced before an important drive from Milwaukee to Michigan. That’s when I found out I had a serious problem with the rear wheels. The lug nuts and studs were seized so badly that the shops couldn’t get them off.
I went to multiple tire shops, including major shops, and nobody could get the rear lugs removed. One place made it sound like I could potentially be looking at a very expensive repair. On top of that, the car had been shaking badly at highway speeds, and I absolutely did not feel comfortable making a roughly 300-mile trip to Lansing in that condition.
I finally came to Knepper Brothers and met Elijah. They were already extremely busy and overbooked, but I explained that I had an important emergency in Michigan and really needed to leave that evening. Instead of just turning me away, Elijah actually listened to me and said he would at least take a look and see what he could do.
What followed genuinely impressed me.
The lug nuts were so badly seized that normal tools wouldn’t remove them. Elijah spent close to two hours working on the car, using different tools and eventually having to cut the damaged lug nuts off. They removed the damaged hardware, replaced the wheel studs and lug nuts, had the necessary parts delivered to the shop that same day, put everything back together properly, and balanced both of my rear wheels.
I watched how much work went into this repair. It was absolutely not an easy job.
Then came the part that shocked me most. The final price was way lower than I expected, especially after seeing how much time, effort, and labor went into the repair. I honestly felt like they could have charged significantly more for the amount of work they did, but they were incredibly fair.
What impressed me even more than the price was the way I was treated. Nobody tried to take advantage of the fact that I was desperate and needed the car fixed immediately. There was no inflated emergency price, no unnecessary upselling, and no attempt to scare me into additional repairs. They simply helped me when I really needed it.
Elijah and the team at Knepper Brothers are some of the nicest and most honest people I have dealt with in the automotive industry.
Now I understand why this shop has such incredible reviews and why people keep coming back. A reputation like theirs isn’t built overnight.
If you are in Milwaukee and your car has a mechanical problem, this is the place I would recommend without hesitation. I came in stressed, worried I would miss an extremely important trip, and unsure whether my car was even safe for the highway. I left with the problem completely repaired, the rear wheels balanced, and honestly amazed by how I was treated.
Knepper Brothers has earned a customer for life. If I could give Knepper Brothers more than 5 stars, I would.
Thank you Elijah and everyone at Knepper Brothers. You genuinely saved my day. May God bless you and your business for eternity.
Price assessment: Great price
Services: Service not listed
KE Fung3 reviewsiTotal number of Google reviews KE has written across all businesses on Google Maps, not just this one.
They’re worth the wait.
They do good work and stand by their warranty.
Can't really ask for much more.
I've even considered putting my vehicle on the ferry, and then getting it towed to the shop... from Michigan.
Kevin Ottsen4 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Really appreciate these guys. They treated me well a few years ago when it was determined my car wasn’t worth fixing.
I live across town now, but I still drive over to them for all my work.
Susan BurrLocal Guide · 45 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I have had my car serviced there twice. My experience is that they are very honest and fair. Their phone and face to face customer service skills are excellent. I would recommend giving them a try.
Price assessment: Reasonable price
Services: General repairs & maintenance
Gandalf the GreyLocal Guide · 30 reviewsiTotal number of Google reviews Gandalf has written across all businesses on Google Maps, not just this one.
I have taken both of our vehicles here for maintenance and repairs, for 2+ years.
A quick summary would be, honest, transparent, very friendly and great value for the money.
Giving one example of my great experiences with them. Two weeks after a water pump and hoses , replacement. I had a coolant leak underneath my truck. I took it back because the spot was occurring in the same place and thought the repair went bad. Elijah found my overflow hose leaking at the radiator cap and it was running down the fan shroud and dripping in the same place the water pump was before. He repaired it for free and wouldn't take my money. The truck is restored and 24 years old.
These things happen.
I believe he treats it as it If it was his own.
I completely recommend this business.
They Always have a 10 to 14 day wait time for an appointment. It is a testament to them and great service as much as it is an inconvenience.
Price assessment: Reasonable price
Services: General repairs & maintenance
Dale Smart3 reviewsiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
The best place in Bay View for oil changes and repairs! The pricing is fair and the work is done quickly. Both brothers are always so pleasant to work with and I've never once felt talked down to when they explain issues they've found. I will always recommend this shop if someone asks for a good garage!
Price assessment: Great price
Services: General repairs & maintenance, Oil change
OctaviaLocal Guide · 84 reviewsiTotal number of Google reviews Octavia has written across all businesses on Google Maps, not just this one.
