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Knots Untied, LLC

Massage therapist · Monona, WI · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%96+14.6Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 75%
5.0 ★★★★★ 49 Google reviews
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review

Knots Untied, LLC at a glance

Google reviewers rate Knots Untied, LLC five stars based on forty-nine reviews, with the owner responding to ninety-six percent of comments. Clients describe services including therapeutic bodywork, cupping, hot stone therapy, and facial reflexology, noting that practitioners assess individual needs to target specific pain areas like the neck and shoulders. Recurring themes highlight professional communication, a comfortable atmosphere, and long-lasting relief from chronic tension. No common criticisms appear in the provided five-star excerpts.

  • Google rating: 5.0 out of 5 from 49 reviews (100% five-star).
  • Reviews on this page: 49 Google reviews (47 with written comments).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: October 16, 2026.
  • Service: Massage Therapist serving Monona, Wisconsin.

Data from Google, last updated October 28, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction99Reliability97Craft & service–Value96Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 97 (median 94)Value: 96 (median 100)Momentum: 100 (median 100)
Knots Untied, LLCMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Knots Untied, LLC: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Knots Untied, LLC: 97/100 on this factor. Category median: 94.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Knots Untied, LLC: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Knots Untied, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.

Star ratings

49 Google reviews we collected

  • 5 stars49100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise4592%
  • Complaints48%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price375%
  • Reasonable125%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend1735%
  • Staff & attitude1224%
  • Quality & results714%
  • Speed & response510%
  • Communication36%
  • Honesty & trust36%
  • Price & value24%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…age and cares about how you feel when you walk out the door, I can’t recommend her enough!…”
    “I am beyond grateful and cannot recommend Michele and Knots United highly enough.”
  • “As someone who spent over 20 years as a massage therapist myself, her work reminds me of the kind of massage I always strived to provide.”
  • “Michele does a great job customizing the experience to you as an individual and focusing on problem areas.”
  • “Michele immediately understood what was going on and was able to target the exact areas that needed work.”
  • “She is a great communicator during the sessions and really makes sure she is addressing whatever issue that brought you in.”
  • “If you’re looking for someone who genuinely understands therapeutic massage and cares about how you feel when you walk out the door, I can’t recommend…”
  • “So worth it.”

People customers mention

  • Michele 12 reviews
  • Michelle 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I felt so relaxed that I wanted to take a nap during and after. Michele always does a wonderful job!

Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michele saved me!! After 2 months of constant vertigo & migraines unknowingly from a neck injury I decided to find someone who specialized in tension massages. Since finding Michele I’ve gone back 3 times and I am now completely back to normal. I wish I went to her even sooner. I recommend to anyone especially if…

Euan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely can not recommend Michele enough!! I have now been multiple times and every time has been a phenomenal service, leaving me feeling so much better both physically and mentally!! It is hard to find a masseuse you trust and that meets your needs - I am so happy to have found Michele because she achieves both…

Peggy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Michele is an excellent message therapist; the best I've been to and I've been getting messages since 1991. She listens and addresses every concern during the massage. I can't say enough good things about her and her work.

Reasonable price
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Michele is a miracle worker! She's THE person to go to to finally get a breakthrough.

Nicole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michele was so professional and kind! This was my first massage, and she made me feel so comfortable and guided me along the whole process. Already scheduled my next appointment :)

Great price

Customer reviews

5.0 ★★★★★ 49 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jessi Peters4 reviewsTotal number of Google reviews Jessi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michele at Knots Untied is truly amazing! As someone who spent over 20 years as a massage therapist myself, her work reminds me of the kind of massage I always strived to provide. She finds that perfect balance between relaxation and specific, therapeutic work. She takes the time to address problem areas and work through the things that need attention, but never loses sight of the whole person. Michele is knowledgeable in several modalities, including cupping and scraping, and knows how to incorporate different techniques to get the most out of each session. You leave not only feeling better physically, but also mentally relaxed and emotionally restored. That’s what makes a truly great massage therapist, and Michele absolutely gets it. If you’re looking for someone who genuinely understands therapeutic massage and cares about how you feel when you walk out the door, I can’t recommend her enough! One last thing, Michele: as your business grows, just remember who your favorite clients are. 😉 You better always save me a spot on that schedule! 😂❤️

Sue Schneider2 reviewsTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I felt so relaxed that I wanted to take a nap during and after. Michele always does a wonderful job!

Response from the owner · 4 months ago

Thank you, Sue!

Dave McGuire1 reviewTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm 58, and haven't always been the best about taking care of myself. I finally had a serious health issue that lead me to work on getting healthy. I decided heavy lifting was for me. I've been doing it for almost 3 years, and during this time, at some point, I over-did it. I powered through, kept saying I need to 'do something ' about it. I had pain from my pec all the way around to my neck /trap for MONTHS. Finally someone asked if I had tried massage- I got a referral to Knots Untied, and WOW, why oh why did I wait. By the second visit, the pain was taken from a 10 to a 2. Subsequent visits improved that even more. I was in disbelief that it was THIS easy. I HIGHLY recommend Michele / Knots Untied to anyone who is having some pain. She is so warm and inviting, so knowledgable in practice, her level of expertise can't be measured! She is a great communicator during the sessions and really makes sure she is addressing whatever issue that brought you in. Learn a lesson from me - don't wait with pain! Knots Untied has you covered!!

  • Price assessment: Great price
Hannah O'Brien1 reviewTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michele saved me!! After 2 months of constant vertigo & migraines unknowingly from a neck injury I decided to find someone who specialized in tension massages. Since finding Michele I’ve gone back 3 times and I am now completely back to normal. I wish I went to her even sooner. I recommend to anyone especially if you have a history with neck or migraine issues.

Response from the owner · a month ago

❤️💛thank you, Hannah! So happy you’re back to normal!

Euan Findlater (Personal Training)7 reviewsTotal number of Google reviews Euan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely can not recommend Michele enough!! I have now been multiple times and every time has been a phenomenal service, leaving me feeling so much better both physically and mentally!! It is hard to find a masseuse you trust and that meets your needs - I am so happy to have found Michele because she achieves both and so much more, allowing me to continue my passion of coaching and being an athlete :)

Response from the owner · a month ago

Thanks so much for the kind words, Euan! So glad I can help you feel your best and keep doing what you love. I truly appreciate your trust and support! See ya soon!

Peggy Meskan8 reviewsTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michele is an excellent message therapist; the best I've been to and I've been getting messages since 1991. She listens and addresses every concern during the massage. I can't say enough good things about her and her work.

  • Price assessment: Reasonable price
Response from the owner · 4 months ago

Aw, Peggy! Thank you!

Michael Olsen9 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michele is a miracle worker! She's THE person to go to to finally get a breakthrough.

Response from the owner · 7 months ago

Thank you so much!

Tracy Hanson8 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank God I found Michele and Knots United. From the moment I met her, it was clear that she is one of the sweetest, most compassionate souls, and she is genuinely invested in your healing. I came to Michele in some of the most intense pain I’ve ever experienced. I was dealing with severe shoulder, neck, and arm pain and had already been through urgent care, an integrative medicine doctor, multiple chiropractic adjustments, and visits with my primary care provider. It was actually my PCP who suggested trying myofascial massage, something I had never even heard of before. In searching for the best therapist, I found Michele. I’ve now had several appointments with her, and this has been the only thing that has truly helped. When I first came to her, I was in a very vulnerable place. The pain was impacting my quality of life and even my ability to function at work. Aside from the NP who recommended this type of massage, none of the other providers had been able to offer meaningful relief. Michele immediately understood what was going on and was able to target the exact areas that needed work. I started feeling improvement after my very first session. She is incredibly skilled, intuitive, and attentive, and she truly cares about your well-being. I honestly don’t know what I would have done without finding her. I am beyond grateful and cannot recommend Michele and Knots United highly enough. Thank you, Michele!

  • Price assessment: Great price
Response from the owner · 7 months ago

So glad I could help you, thank you Tracy!

Cassie Koch2 reviewsTotal number of Google reviews Cassie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐️⭐️⭐️⭐️⭐️ Facial Reflexology at Knots Untied Facial reflexology with Michele is an incredible experience for both body and mind. The treatment goes far beyond what I expected — it’s not just about the face, but about creating deep balance and relaxation throughout the entire body. During my session, I could feel layers of tension melting away, especially in areas where I tend to hold stress — my jawline, brow, and neck. The gentle yet precise movements seemed to “reset” my nervous system, helping my body release and my mind finally quiet down. What’s unique about facial reflexology is how quickly it brings you into a state of calm. It felt like my whole system had permission to rest and realign. By the end of the session, I felt renewed — both visibly (my face looked lifted and relaxed) and internally (my mind felt clear and peaceful). This treatment is truly powerful for anyone seeking full-body relaxation and stress release through a subtle, holistic approach. Michele’s skill and intuition make the experience exceptional.

Response from the owner · 7 months ago

So glad you had such a profound experience!

Nicole Moehn7 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michele was so professional and kind! This was my first massage, and she made me feel so comfortable and guided me along the whole process. Already scheduled my next appointment :)

  • Price assessment: Great price
Response from the owner · 7 months ago

Aw, thank you! So glad you had the best experience!

Knots Untied, LLC on Google Maps →

Business details