Customers frequently highlight punctual arrivals, clear communication regarding services, and thorough treatments for termites, mosquitoes, and general pests. Reviewers note that staff explain procedures in detail and follow up to ensure satisfaction, while the company maintains a high rating with responsive owner engagement. The sole negative review cites receiving unsolicited past-due statements for services not requested, indicating a potential issue with billing or marketing practices.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
Mr. Fred Martin was the pest control representative that serviced our house this past Friday. He enlightened us on all the things that he was going to be doing and we must say that this is the very first time that we have received such a thorough service and greatly appreciate it. Hopefully he will remain our service representative in the future as we now feel we are getting the service that we have been paying for since August, 2022.
David is our Knox Technician, he’s excellent and has an incredible knowledge about pest and pest control. He’s never in a rush always willing to discuss any concerns. He’s should have a PhD for ( pest hunting doctor). Ask for David he’s the best and Knox should certainly know what a tremendous asset they have in this employee.
A Knox Pest Control representative came to my home on June 05, 2026. The name of the representative was Kenneth. I had a swarm of winged termites that needed to be addressed. Kenneth introduced himself, stated what services were going to be performed, and walked me through all the details once the job was complete. This guy knew what he was doing. I was very much impressed with Kenneth. I have never seen such customer service from a pest control company. Kenneth was polite, courteous, and professional. This level of professionalism certainly deserves recognition. This was a job well done. I would highly recommend Kenneth and Knox Pest Control of Auburn. Grest job!!!
C.S. does a great job on business site and is always so respectful and friendly
Hi Traci, thank you for the 5-star review! We take great pride in our commercial services, and it’s wonderful to hear that Christopher is providing respectful and friendly service at your business site.
Brandon T. is definitely the best man for the job! Best customer service by far!
Cody has been absolutely amazing with our pest control service. He is extremely professional, friendly, and easy to communicate with, which makes the whole process stress-free. He always shows up on schedule and takes the time to explain what he’s doing and why. Cody does a very thorough job, making sure every area is properly covered, and he genuinely listens when we let him know about any specific concerns or problem spots. It’s clear he takes pride in his work, and it really shows in the results. Highly recommend Cody!
Thank you, Shanina! It’s wonderful to hear that Cody has been doing such an amazing job with your service. We take pride in being professional and friendly, and we're glad he made the process easy for you. We'll be sure to pass along the kind words!
Chris came to do my termite inspection. Very courteous and thorough.
Hi Tim, thank you for the 5-star review! We’re so glad to hear that Chris was courteous and thorough during your termite inspection. We’ll be sure to pass your kind words along to him!
Will never go with another pest control company again! The Auburn branch is amazing.
Hi Allan, thank you for such a high compliment! We’re thrilled to hear you’ve had such an amazing experience with our Auburn branch. We look forward to being your go-to pest control company for years to come!
Highly recommend Knox! Jackson solved my pest problem no issues!
Hi Micayla, thank you for the recommendation! We’re so glad Jackson was able to solve your pest problem quickly and effectively. We’ll be sure to share your feedback with him!
Great service! Jackson is the best!
Thank you for the 5-star review, Shelby! We’re happy to hear you received great service and agree that Jackson is the best. We appreciate your business!