iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%47+11.4Value 14%92+13Replies to reviews 7%34+2.4Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 23 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★99 Google reviews · 20 photos
88%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
67%reviews answered by the owner
$595typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for rapid response times, professional communication, and fair pricing across services like water heater installation and leak repairs. Recurring themes highlight punctual arrivals and thorough explanations of plumbing issues. However, some low-star reviews criticize high costs for unresolved problems, missed follow-ups on estimates, and inaccurate septic inspections.
Google rating: 4.6 out of 5 from 99 reviews (88% five-star).
Reviews on this page: 99 Google reviews (85 with written comments, 2 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 14, 2026.
Service: Sink Repair Service serving Bristol, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companySink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Koenen's Water Works Plumbing Co. LLC: 71/100 on this factor. Category median: 93.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Koenen's Water Works Plumbing Co. LLC: 47/100 on this factor. Category median: 88.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Koenen's Water Works Plumbing Co. LLC: 99/100 on this factor. Category median: 89.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Koenen's Water Works Plumbing Co. LLC: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Koenen's Water Works Plumbing Co. LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Koenen's Water Works Plumbing Co. LLC: 34/100 on this factor. Category median: 73.D
34
Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
4.6of 5
5 stars8788%
4 stars33%
3 stars00%
2 stars11%
1 star88%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
95%praise
Praise18795%
Complaints95%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price943%
Reasonable1152%
Overpriced15%
Not sure00%
$595+35% vs typical sink repair services
Middle half of what 12 customers paid ($261–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4724%
Staff & attitude4523%
Quality & results3719%
Would recommend2714%
Price & value1910%
Communication158%
Honesty & trust63%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came the same day I called and fixed my toilet problem”
“The team was professional, courteous, and extremely knowledgeable.”
“We had an absolutely fantastic experience with Koenen’s Water Works Plumbing!”
“Both services were done on a Sunday, AND to boot the problem was not resolved, had to hire another company to come out within nine days.”
“We are so pleased with the finished result and would highly recommend this plumbing service to anyone considering a bathroom or shower upgrade.”
“I do not recommend this company that is willing to pull out if front of traffic of 40 mph making me slam on the breaks today because you are to ignora…”
“Communication was great, the customer service was excellent, and the prices were fair.”
“On time, efficient, nice and don't over charge.”
“Joe and Cody were easy to work with and did an amazing job.”
“Highly recommend Nick if you’re looking for a reliable and knowledgeable plumber!”
People customers mention
Waterworks5 reviews
Joe5 reviews
Mario4 reviews
Nick3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Koenen's Water Works Plumbing Co. LLC for 8 kinds of job. Pick one to see what they paid and said.
WWilliamLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We have had to call Waterworks three times since buying our home in 2023 (it was built in 1931!). And each time they came very quickly and each time they did an incredible job. It's so nice to know that if we need to call a plumber a fourth time, Waterworks will be coming out.
OOwenLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had a sewer backup in my basement, and they were able to identify the problem and clear it up promptly. Nick and Mike were very friendly, and wore foot covers to keep my house clean.
Paid $200–400Great priceSewer cleaning
BBrenda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Koenen’s Water Works was an excellent contractor to work with. Nexus Solutions LLC appreciated their quick responses and professionalism from the interaction received during the construction process and quick responses when requesting paperwork. Highly recommend Koenen’s Water Works Plumbing Co. LLC. to get the job done.
Paid $2,000+Great priceToilet installationService not listed
DDANIELLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing job , fast response, fait pricing.
Great company. Hard workers will 100% recommend
Paid $2,000+Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
MMary9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Called Koenen’s for a in hot water problem. The plumber was very professional and knew the problem right away.He installed the new hot water heater in about an hour. Excellent job!
AALocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★
Sent out two guys to camera a sewer main, located the drain but then the two proceeded to sit in their truck and hangout for 30 minutes cost around $600 and they never called back for an estimate on the project as a whole. Bunch of hacks
Came the same day I called and fixed my toilet problem
Price assessment: Reasonable price
Price: $400–600
Services: Toilet repair
Response from the owner · a week ago
Thank you, Douglas! We’re so glad we could get someone out to you the same day and take care of your toilet issue. We appreciate you trusting Koenen’s Water Works with your plumbing needs and taking the time to leave us a review!
P
Patrice Scarce1 reviewiTotal number of Google reviews Patrice has written across all businesses on Google Maps, not just this one.
We had an absolutely fantastic experience with Koenen’s Water Works Plumbing! We couldn’t be happier with our new walk-in shower. The entire experience was excellent from beginning to end. The team was professional, courteous, and extremely knowledgeable. They took the time to make sure everything was done properly and paid close attention to every detail. Our new shower looks absolutely beautiful and has completely transformed our bathroom. They were respectful of our home, kept the work area clean, and completed the project with great care and on-time.
We are so pleased with the finished result and would highly recommend this plumbing service to anyone considering a bathroom or shower upgrade. Thank you for doing such an amazing job!
Services: Shower installation
Response from the owner · 2 weeks ago
Patrice, thank you so much for the wonderful review! We’re thrilled to hear how happy you are with your new walk-in shower and the entire experience with our team. We take a lot of pride in treating our customers’ homes with care and making sure the details are done right, so your kind words mean a lot to us. We hope you enjoy your beautiful new shower for many years to come. Thank you for trusting Koenen’s Water Works with your bathroom project!
J
Jessica DanielsLocal Guide · 18 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Scott and his team are top notch! The customer service and the quality of work is exceptional. Not only do they perform great work, they are willing to arrive quickly. I had a critical path residential issue and they were on it in short order. I am so grateful to Scott for taking my call and adjusting to handle the issue and to Billy for resolving it right away. I've worked with Scott and Billy on commercial projects too. They are professional, knowledgeable, and they complete the work with flawless execution. Every time I work with Koenen's they demonstrate why they are the best! Definitely contact them for any of your plumbing needs (residential and commercial).
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you for the kind words, and for trusting us with both your residential and commercial plumbing needs. We're glad Scott and Billy could jump on that critical issue and get it resolved right away. Being there quickly when a problem can't wait is what our team is built for. We appreciate you and look forward to the next project!
W
William StillLocal Guide · 8 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
We have had to call Waterworks three times since buying our home in 2023 (it was built in 1931!). And each time they came very quickly and each time they did an incredible job. It's so nice to know that if we need to call a plumber a fourth time, Waterworks will be coming out.
Price assessment: Reasonable price
Price: $200–400
Services: Water heater installation, Drain cleaning, Faucet installation
Response from the owner · 3 weeks ago
Thank you for the kind words, and for trusting us three times now! Plumbing in a 1931 home takes real know-how, and we're glad our team could get there quickly and sort out each problem. If a fourth call ever comes, we'll be there. Enjoy the house!
O
Owen EhlenLocal Guide · 14 reviewsiTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
I had a sewer backup in my basement, and they were able to identify the problem and clear it up promptly. Nick and Mike were very friendly, and wore foot covers to keep my house clean.
Price assessment: Great price
Price: $200–400
Services: Sewer cleaning
Response from the owner · 4 weeks ago
Thank you for the kind words! We’re so glad Nick & Mike could get everything taken care of quickly. We really appreciate you recognizing their professionalism and the care they took in your home. Thanks for trusting Koenen’s Water Works!
D
Danielle1 reviewiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
They helped us with a water softener and hose bib. Communication was great, the customer service was excellent, and the prices were fair. I’d absolutely schedule with them again!
Price assessment: Great price
Services: Water tank installation
Response from the owner · 4 weeks ago
Thank you so much for the kind words! We’re happy to hear you had a great experience from start to finish. We truly appreciate your trust in Koenen’s Water Works and look forward to helping you again!
C
Cheryl Ahler2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Koenen's Water Works helped to get my water leak under control. They did a great job and worked with me for scheduling the work that needed to get done!
Services: Plumbing leak repair
Response from the owner · 4 weeks ago
Thank you for the great review! We’re glad we could get your leak under control and work with your schedule to get everything taken care of. We truly appreciate you trusting Koenen’s Water Works!
S
Samantha Rodriguez2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Joe and Cody were easy to work with and did an amazing job.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Water heater installation
Response from the owner · a month ago
Thanks, Samantha! I'm really glad you had a great experience with Joe and Cody. I'll be sure to pass along your kind words. Thanks for trusting Koenen’s Water Works with your water heater project and for taking the time to leave a review!
F
Frankie Mazza2 reviewsiTotal number of Google reviews Frankie has written across all businesses on Google Maps, not just this one.
Thank you for the kind words Frankie! We’re so glad you had a great experience with our team with your water heater. We truly appreciate your business and taking the time to leave us a review!
B
Brenda Schultz3 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Koenen’s Water Works was an excellent contractor to work with. Nexus Solutions LLC appreciated their quick responses and professionalism from the interaction received during the construction process and quick responses when requesting paperwork. Highly recommend Koenen’s Water Works Plumbing Co. LLC. to get the job done.
Price assessment: Great price
Price: $2,000+
Services: Toilet installation, Service not listed
Response from the owner · a month ago
Thank you, Brenda! We truly appreciate the kind words and the opportunity to work with you and the Nexus Solutions team. We know good communication and responsiveness are just as important as the work in the field, and we’re glad we could help keep things moving smoothly. We look forward to working together again!
