Google reviewers rate Kraft Music 4.7 out of 5 based on 252 reviews, with the owner responding to half of them. Customers frequently praise the store for knowledgeable staff, competitive pricing, and proactive communication regarding order status and financing. However, low-star reviews highlight recurring issues with shipping delays, damaged items upon arrival, and restrictive return policies that charge customers for return shipping costs.
Google rating: 4.7 out of 5 from 252 reviews (89% five-star).
Reviews on this page: 252 Google reviews (206 with written comments, 15 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: July 30, 2026.
Service: Piano Tuner serving Milwaukee, Wisconsin.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
252 reviews on Google
5★224
4★13
3★3
2★1
1★11
Reviews from Google, shown as published (original wording, unedited).
KE
Kate EdingtonLocal Guide · 48 reviews
★★★★★
Kraft Music was so helpful when ordering my clavinova. I had procrastinated on a special financing offer through Yamaha. Even though it was the July 4th holiday, David worked to get everything done before the July 6th deadline. He followed up to make sure everything went smoothly. I would definitely refer Kraft Music to other music teachers.
Response from the owner · 2 months ago
Thank you for your business, Kate! You're in good hands with David, and please enjoy your new CLP-845 digital piano!
I was replacing my ten year old digital piano, in my area there are very few places to shop in person for pianos. I researched so many internet sites and stores, AND which piano to buy. I reached out to Kraft Music to ask a question, and David was phenomenal! He answered my MANY questions via email and phone, and provided excellent advice and guidance as I made my decisions. The new piano arrived today via FEDEX freight, delivered to front door. It is exactly what I hoped! I wouldn't hesitate to purchase from Kraft again -- excellent customer service, clear communication-- they even arranged shipment to accommodate my changing availability. 1000% satisfied!
Response from the owner · 3 months ago
Thank you for the great review, Lori! You're in good hands with David, and we sure hope you enjoy your new Kawai CN201 digital piano!
As a classical music lover, I wanted to do the purchase the "classic" way: to actually see would be to believe the quality before a decision. This is one of the exceptions. After discussing the offer, details, and logistics, I decided to get it from them.
Purchased and delivered after 5-days.
In addition, the support provided after the sale is impeccable.
Good thing, there is the internet because you would always find them for your music needs.
Extremely highly recommended. I could not stress this enough.
To the entire Kraft Music, thank you very much!!!
Response from the owner · 5 months ago
Thank you for the great review, Ralph! Enjoy your new Roland digital piano, and please let us know if we can help with anything!
It was our pleasure to have you at our facility to try some pianos! We're excited for you to enjoy your new Kawai digital piano. Let us know how we can help in the future!
I haven’t received the piano yet, but I wanted to give a shout‑out to Jake Blake for being incredibly helpful throughout the entire ordering and financing process. His communication was clear, fast, and reassuring at every step. He handled everything smoothly, explained the details well, and made the experience completely stress‑free. I really appreciate his patience and support. Highly recommend working with him!
Response from the owner · 5 months ago
Thank you for the review, Devi! You're in good hands with Jake. Enjoy your new Yamaha digital piano!
I purchased a Roland. Before buying they texted me to tell let me know that it wasn't in stock. They followed up monthly is updates. When it keyboard arrived, they let me know, honored the original price, shipped it using a high level of UPS service. I'd use them again without question.
Response from the owner · 6 months ago
Thank you for the review, Jack. And thank you for your patience in waiting for your new Roland piano! Roland was heavily back-ordered on those, but we're excited that they finally came back into stock and that we were able to ship your order. Please let us know if we can help with anything else!
