Google reviewers rate L & B Counseling PLLC 4.8 out of 5 based on 136 reviews, highlighting effective individual and family therapy for anxiety, trauma, and life transitions. Customers frequently praise the welcoming environment, professional communication, and the ability to find suitable therapist matches. However, a minority of low-star reviews cite dissatisfaction with sudden therapy terminations, perceived lack of alternative referrals, and billing disputes related to appointment cancellations.
Google rating: 4.8 out of 5 from 136 reviews (94% five-star).
Reviews on this page: 136 Google reviews (121 with written comments).
Owner responses: the business replied to 68% of reviews.
Most recent review: July 6, 2026.
Service: Therapist serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
136 Google reviews we collected
4.8of 5
5 stars12894%
4 stars11%
3 stars11%
2 stars00%
1 star64%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
96%praise
Praise12596%
Complaints54%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend4535%
Staff & attitude4132%
Honesty & trust1713%
Quality & results1310%
Speed & response86%
Communication65%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can highly recommend L&B and specifically Maria as we achieved all we were looking for.”
“Would not recommend .”
“I wasn't a patient for long because of a move out of state, but they were very helpful in finding me some good therapists in my area to continue my counseling.”
“Chris is a great listener and offers thoughtful insights that have genuinely helped me better understand myself and navigate challenges in my life.”
“So though I haven’t yet seen a therapist I had to share what an awesome experience I’ve had so far.”
“Minh wasted our time and further damaged my niece.”
“They were very quick to respond to my call, and setting up an initial intake appointment was seamless.”
“Uyen takes the time and lets you explain how you feel.”
People customers mention
Sade10 reviews
Trent9 reviews
Michael7 reviews
Shannon6 reviews
Aaron5 reviews
Brittany5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I wasn't a patient for long because of a move out of state, but they were very helpful in finding me some good therapists in my area to continue my counseling. Thank you!
Response from the owner · 3 months ago
Thank you for taking the time to submit a review. We appreciate it. Glad Mary was able to help you find a therapist.
R
Real Reviews3 reviewsiTotal number of Google reviews Real has written across all businesses on Google Maps, not just this one.
I’ve had a really positive experience working with Chris. He creates a comfortable, non-judgmental space where it feels easy to open up, even about difficult topics. Chris is a great listener and offers thoughtful insights that have genuinely helped me better understand myself and navigate challenges in my life.
Response from the owner · 6 months ago
Thank you for taking the time to write a review. Glad to hear you and Chris have been working well together. Thank you for coming to therapy and working hard on your mental wellness.
J
Jason Angel11 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Christopher has been an amazing therapist for me. Between a variety of difficult changes in my life, Christopher has helped me by teaching me not only how to improve my mindset, but also how to continue improving myself and my relationships outside of therapy sessions. I highly recommend him.
Response from the owner · 10 months ago
Thank you for taking the time to leave a review. It is awesome to hear that work you have put in and that Chris has been a good fit for you. Keep up the hard work!
E
Emily Young5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
L & B is truly the best!!! I’ve tried a number of therapists throughout the years but have never really found a great match. I have been seeing Lizzie for a couple of months now and she’s amazing. She’s helped me grow so much and I actually feel a difference in my personal life. She’s given me a number of life long tools to help with my anxiety and has helped me become more in touch with my emotions. I could go on and on, but I am just grateful to have such an amazing therapist!
Response from the owner · a year ago
Thank you so much for taking the time to write a review. We appreciate you putting the effort in to improve your mental wellness! Glad to hear that Lizzie has been a great fit for you.
R
R & R11 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
This is such an incredible counseling group! I worked with Maria and she helped me navigate new family dynamics I was facing. She has truly helped me find new ways to understand and challenge myself. I am so thankful for her professionalism and care during my sessions!
Response from the owner · a year ago
Thanks so much for taking the time to write a review. Awesome to hear how you are working hard on your mental wellness and glad Maria has been such a great fit!
R
Rett MaloneLocal Guide · 8 reviewsiTotal number of Google reviews Rett has written across all businesses on Google Maps, not just this one.
My therapist (Chris) helped me work through my problems and gave me the knowledge to keep going strong in the future, I could not thank anyone more in the world.
Also, in terms of things like scheduling we never had any problems or anything, which was great because my family can be quite busy at times.
Response from the owner · a year ago
Thank you so much for leaving a review. It is great to hear that Chris has been a good fit for you. Thank you for working so hard on your mental wellness.
B
Brandalyn SachsLocal Guide · 13 reviewsiTotal number of Google reviews Brandalyn has written across all businesses on Google Maps, not just this one.
I called to make an appointment for my son . I was referred to a specific therapist but she wasn’t going to be available for a couple weeks because she is getting married. (Totally understandable) so I wasn’t sure what to do . My son needs counseling asap. When I called I spoke with a woman named Payton. I can’t say thank you enough for all of your help!!! She completely took away the stress and narrowed my search for a therapist down to 2 . She sent me their bios and I chose from there . It was so easy and she was so pleasant to talk to I felt like I’d known her forever. She didn’t have to do any of the extra back and forth with me or research the best fit for my son but she did. So though I haven’t yet seen a therapist I had to share what an awesome experience I’ve had so far. A million thank yous for listening and caring Payton!!!
Response from the owner · 2 years ago
Thanks so much for taking the time to write your nice review. Glad Payton was able to be such a help and you were able to get your son in for an appointment quickly.
B
Brooke Gonzalez7 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Our family is beyond grateful for our experience with L&B. Our daughter looks forward to her sessions with Moriah C. - she has helped navigate big life changes and helped her learn how to cope with anxiety and fears. I see Sarah R. myself, and have gained much confidence and help with navigating life! I would recommend both of them to anyone.
Response from the owner · 2 years ago
Great to hear that you and your family have worked hard on your mental wellness. We appreciate you taking the time to single out Moriah and Sarah for the impact they have had with your family working on doing hard things.