Customers frequently cite honest pricing, clear communication, and efficient service as key strengths, noting that staff explain repairs without pushing unnecessary work. The shop handles various needs, including major mechanical issues, tire alignment, and child seat installation. However, a minority of reviewers report dissatisfaction with specific repairs that failed to resolve the original problem and suggest the shop occasionally recommends unneeded services.
Google rating: 4.9 out of 5 from 201 reviews (95% five-star).
Reviews on this page: 201 Google reviews (165 with written comments, 2 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: November 4, 2026.
Service: Auto Repair Shop serving Chicago, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
201 Google reviews we collected
4.9of 5
5 stars19095%
4 stars42%
3 stars10%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 165 written reviews
97%praise
Praise37597%
Complaints113%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust8121%
Price & value6617%
Staff & attitude6316%
Quality & results5414%
Would recommend4712%
Speed & response4512%
Communication308%
What customers talk about
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s been great having a shop I know I can trust, they rock.”
“They will smile to your face while lying to you and then charge you for something you don’t need.”
“They assessed the car quickly, did the work in a few days, and charged a fair price.”
“Thorough, kind, fair, and they really help me understand what’s wrong, what to fix, and what to look out for.”
“Been going here for a couple of years, they do such a great job.”
“Worst auto shop in Chicago…BEWARE”
“I recommend them to everyone who’s looking for a real answer with no headache!”
“I would not recommend this repair shop.”
“They have reasonable prices and do excellent work in quick time!”
“Luis and his son are incredibly helpful and kept in communication with us throughout this process.”
People customers mention
Junior7 reviews
Luis7 reviews
Daisy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
So glad I found Luis Jr. and his team at L & L. I came in as a new customer needing major work on an old car. They assessed the car quickly, did the work in a few days, and charged a fair price. A few days later, they even fixed an unrelated, minor issue on the spot. I am completely satisfied and will use them for all my future needs!
Been going here for a couple of years, they do such a great job. Thorough, kind, fair, and they really help me understand what’s wrong, what to fix, and what to look out for. It’s been great having a shop I know I can trust, they rock.
Vincent Luczak5 reviewsiTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Excellent service. The service advisor provided professional explanations of the requested car repairs. Additional issues that they discovered during the inspection were legitimate and clearly demonstrated. The repairs were completed to a high standard. The price was reasonable and good value for the extent of the work completed.
Price assessment: Reasonable price
Services: Auto body & trim repair, General repairs & maintenance, Oil change
Rosemary GustaveLocal Guide · 30 reviewsiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
I would not recommend this repair shop. They charged me a total of $650 to repair my check engine and my check engine was never fixed and I returned the car again to them and they pretended to fix it and it wasn’t. I can go on and on about the false promises of being able to fix it instead they’re more concerned about taking my hard earned money.
Response from the owner · 5 months ago
You have a 2008 BMW X3 with over 140k miles. It came in overheating, misfiring, suspension noise, drive shaft shaking, leaking coolant, and oil. This vehicle has multiple issues and I told you its best we start with fixing the coolant leak so we can drive the car without it overheating. I mentioned I would charge 1 hour labor to see what's going on with the check engine light. When we scanned the vehicle's computer we found over 10 different trouble codes and I recommended to start with the misfire and see what codes pop up afterwards. I'm sorry you feel that $650 would make your car brand new again, but the reality is you need over $3000 just to make it drivable and that's why I told you its best to get rid of it.
Pierce DoerrLocal Guide · 45 reviewsiTotal number of Google reviews Pierce has written across all businesses on Google Maps, not just this one.
We bring our 2018 Rav4 hybrid here and have also felt taken care of. They are honest, straight forward and easily relatable. Thanks for staying late to fix our car on a Saturday Junior and your team of techs! 🙏
Katz Beautiful World4 reviewsiTotal number of Google reviews Katz has written across all businesses on Google Maps, not just this one.
