Customers consistently praise L&L House Cleaning Services for punctual arrivals, efficient deep cleaning, and thorough attention to detail across residential and commercial properties. Reviewers highlight the ease of booking, flexible scheduling, and responsive communication, noting that the team often addresses follow-up requests promptly. While most find the pricing fair, isolated comments mention high costs or unclear initial price estimates, though these are outweighed by satisfaction with the final results.
Google rating: 5.0 out of 5 from 141 reviews (98% five-star).
Reviews on this page: 141 Google reviews (133 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: House Cleaning Service serving San Jose, California.
Data from Google, last updated November 13, 2026.
Star ratings
141 Google reviews we collected
5.0of 5
5 stars13898%
4 stars32%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
100%praise
Praise321100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8526%
Speed & response5718%
Staff & attitude5617%
Would recommend5617%
Communication3110%
Price & value258%
Honesty & trust124%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We hired them to do a deep cleaning of our home after a remodel, and they did an excellent job.”
“Show up promptly and the team was kind and diligent.”
“They were extremely detailed, professional, kind, and respectful throughout the entire process.”
“I would highly recommend L&L cleaning (and Luis) and will be using them again in the future!”
“Easy to book, great communication, great clean, and great price!”
“…ure to get a quote; smooth communication and appointment scheduling; reasonable price; team arrives on time; did exactly the types of cleaning that we…”
“While I had some minor feedback on the initial deep cleaning service, Luis’ response was honestly impressive.”
People customers mention
Luis22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Amazing move out cleaning service. Cleaner than when I moved in, would use again!
Price assessment: Great price
Price: $350–400
Response from the owner · a week ago
Hi Fletcher,
Thank you so much for the great review! We're really glad to hear you were happy with your move-out cleaning in Palo Alto. Hearing that we left your place even cleaner than when you moved in means a lot to us!
We truly appreciate your support and would be happy to help again anytime you need us.
Thanks again for choosing L&L House Cleaning Services!
Robert4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Room was well cleaned in a quick time. Happy with results
Services: Standard cleaning
Response from the owner · a week ago
Thank you so much, Robert, for your kind review! We're glad to hear you were happy with the quality and efficiency of our cleaning service. It was a pleasure cleaning your home in Palo Alto, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
— L&L House Cleaning Services
LG Marin4 reviewsiTotal number of Google reviews LG has written across all businesses on Google Maps, not just this one.
Luiz and the crew did an amazing job. Their service was safe, polite and very efficient. They focused on the rooms I requested and left them spotless clean. 100% worth it.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you so much, Lili! We’re so glad our team could help with your house cleaning in San Carlos and focus on the areas that mattered most to you. It means a lot to hear that everything was left spotless and that you found our service efficient and worth it. Thank you for trusting L&L House Cleaning Services!
Jill Levi Davis7 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Thank you so much, Jill! We really appreciate the wonderful review and are glad you loved the service. It was a pleasure providing house cleaning services for your beautiful Palo Alto home and helping get everything clean and ready to go on the market. Thank you for trusting L&L House Cleaning Services and for your support!
Claire Davis3 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
Easy to book, great communication, great clean, and great price!
Response from the owner · 2 months ago
Thank you so much, Claire! We really appreciate your wonderful review. We’re glad the booking process was easy, communication went smoothly, and most importantly, that you were happy with the cleaning and value. It was a pleasure helping with your home in Palo Alto. Thank you for choosing and trusting L&L House Cleaning Services, we truly appreciate your business!
Quinn Hendricks7 reviewsiTotal number of Google reviews Quinn has written across all businesses on Google Maps, not just this one.
Did an excellent job. Show up promptly and the team was kind and diligent. Highly recommend.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 2 months ago
Thank you so much, Quinn! We really appreciate your kind words and recommendation. We’re glad you were happy with the deep cleaning and that our team was prompt, kind, and thorough. It was a pleasure helping with your home in San Mateo, and we truly appreciate you trusting L&L House Cleaning Services with another cleaning as well. We look forward to continuing to help you!
Diane Murphy1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
The cleaning service was outstanding!
However, due to the language barrier I was unable to get my request addressed nor my question answered.
The cost of the service was extremely pricey. $500+ for 3 hours.
Price assessment: Overpriced
Price: $500+
Services: Standard cleaning
Response from the owner · 3 months ago
Thank you, Diane, for taking the time to leave us a review and for trusting L&L House Cleaning Services with your home. We're so glad to hear you thought the cleaning service was outstanding. Our team takes great pride in providing detailed, high-quality house cleaning services, and we're happy that our work met your expectations.
We also truly appreciate your feedback regarding communication. We understand how important clear communication is, and we'll continue working to make every client's experience as smooth and seamless as possible.
Thank you again for your feedback and for choosing L&L House Cleaning Services. We hope to have the opportunity to help you again with any future standard cleaning, deep cleaning, or recurring housekeeping needs.
Luis Garcia
L&L House Cleaning Services
Sharif Bayyari3 reviewsiTotal number of Google reviews Sharif has written across all businesses on Google Maps, not just this one.
Highly recommend this cleaning company! We hired them to do a deep cleaning of our home after a remodel, and they did an excellent job. They were extremely detailed, professional, kind, and respectful throughout the entire process. They even came back to take care of a few follow-up items without hesitation. Great service and attention to detail. I would definitely hire them again!
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 months ago
Thank you so much, Sharif, for your thoughtful review! It was a pleasure helping with the post-remodel deep cleaning of your home. We know construction projects can leave behind a lot of fine dust, so our team takes extra care to clean every detail and make the space move-in ready. We truly appreciate your kind words about our professionalism, attention to detail, and the opportunity to come back and take care of the follow-up items. Your satisfaction is always our top priority. Thank you again for trusting L&L House Cleaning Services. We look forward to helping you keep your home looking its best with your recurring cleanings!
Anthony and Ayalette Perera1 reviewiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Luis’ team did a great job! We had them come out after I had a previous company do a horrible job “deep clean” our house. Luis’ team did a great job. I would definitely have them come back out each month.
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 months ago
Thank you so much, Anthony and Ayalette! We truly appreciate you taking the time to leave such a thoughtful review. It means a lot that you trusted us after a disappointing experience with another company, and we're so glad our team could provide the deep clean you were hoping for. We're excited to continue helping keep your Redwood City home looking its best with your recurring cleanings each month. Thank you again for your trust and support. We look forward to seeing you again soon!
Celeste M4 reviewsiTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
I recently hired L&L for a deep clean of our home. Luis was very communicative, quick to respond, and flexible with scheduling. While I had some minor feedback on the initial deep cleaning service, Luis’ response was honestly impressive. He went above and beyond to ensure I was satisfied by returning to provide a complimentary cleaning service. His commitment to customer care is something you don’t see much of anymore and I am so happy with both the cleaning and my experience with the company. I would highly recommend L&L cleaning (and Luis) and will be using them again in the future!
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 3 months ago
Thank you so much, Celeste, for your thoughtful review and kind words! It was truly a pleasure working with you. We greatly appreciate your feedback and are always committed to making things right if something isn't perfect. Customer satisfaction is our top priority, and we're so glad we had the opportunity to earn your trust. Thank you again for choosing L&L House Cleaning Services. We look forward to helping you again in the future!
