Google users rate L & T Auto Service 4.9 out of 5 stars based on 337 reviews. Customers frequently cite punctuality, transparent communication, and fair pricing for services like engine repairs, battery replacements, and diagnostics. The shop is noted for accommodating last-minute appointments and providing honest advice on necessary maintenance. However, a small number of low-star reviews describe significant communication delays, billing discrepancies, and issues with vehicle security during repairs.
Google rating: 4.9 out of 5 from 337 reviews (98% five-star).
Reviews on this page: 337 Google reviews (280 with written comments, 1 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: November 3, 2026.
Service: Auto Repair Shop serving Chicago, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
337 Google reviews we collected
4.9of 5
5 stars33098%
4 stars10%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 280 written reviews
97%praise
Praise59597%
Complaints173%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11318%
Price & value11018%
Honesty & trust10918%
Would recommend8514%
Speed & response7612%
Quality & results7412%
Communication457%
What customers talk about
We read 280 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Johnny was super helpful with a long standing “mystery” issue that other mechanics had been unable to resolve.”
“They agreed to see me before close & were able to fix my car quickly, & at a reasonable price.”
“Super slow and overpriced”
“Brought in a real beater that needed loads of work but they were honest with me about what it needed to safely run and what could wait a little.”
“(Sharing my receipt so they don’t get google to delete my review) They tried to scam me.”
“I highly recommend them for their excellent customer service and efficient work!”
“I could not recommend him highly enough, please go check them out.”
“He helped me immediately get back into my car and took care of me!”
“Amazing service & staff, one of the best experiences I've had.”
“The customer service at this auto repair shop is terrible.”
“He communicated well every step of the way so we knew what to expect.”
People customers mention
Johnny79 reviews
Square4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Johnny and his team were able to get repairs done on short notice, and flexible on adding additional work. He communicated well every step of the way so we knew what to expect. Thanks Johnny!
Response from the owner · a week ago
Hi Beny! I'm really glad we could get your repairs handled quickly. It was a pleasure to keep you informed every step of the way.
Emily N.Local Guide · 14 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Johnny was super helpful with a long standing “mystery” issue that other mechanics had been unable to resolve. He was super friendly with fair prices. I’ll be back for sure.
Response from the owner · a week ago
Hi Emily! So glad I could figure out that issue for you. It was a pleasure helping out, and I appreciate you noticing our fair prices.
Camryn Schmelzer5 reviewsiTotal number of Google reviews Camryn has written across all businesses on Google Maps, not just this one.
Brought in a real beater that needed loads of work but they were honest with me about what it needed to safely run and what could wait a little. Will be returning to do the repairs I held off on
Price assessment: Not sure
Services: Vehicle Inspection, Brakes, Oil change
Response from the owner · a week ago
Hi Camryn! We really appreciate you recognizing our honesty about your car's service. We'll be ready to take care of those other repairs when the time is right.
Tae Kim1 reviewiTotal number of Google reviews Tae has written across all businesses on Google Maps, not just this one.
I called Johnny in a pinch with a car lockout very close to closing time on a Friday night. He helped me immediately get back into my car and took care of me! I cannot thank him enough for helping me out!!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Zachary! Glad I could help you out of that pinch on a Friday night. Getting you back in your car quickly was important.
Hailey Begg3 reviewsiTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
Amazing service & staff, one of the best experiences I've had. They agreed to see me before close & were able to fix my car quickly, & at a reasonable price. Could not recommend them enough!!
Response from the owner · 2 weeks ago
Hi Hailey! So glad we could get your car fixed up quickly. We always aim for a smooth experience and fair prices for everyone.
Jake Freeman1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
L&T came through and helped clear out a sunroof drain clog that had leaked into my car. They also went above and beyond to remove the stain that was on the interior ceiling. Awesome price too! Will be coming back for future auto work.
Price assessment: Great price
Colton Lapp10 reviewsiTotal number of Google reviews Colton has written across all businesses on Google Maps, not just this one.
Johnny and his team are the best mechanics I've been to. They worked really hard with me to find a replacement engine that was low mileage and cheap for my prius, and it's been driving great for a year since now. Johnny was super communicative and the prices always seemed beyond fair. Really recommend this place to anyone in the area!
Price assessment: Great price
Services: Engine repair, Oil change
Response from the owner · 3 months ago
Hi Colton! It's fantastic to know your Prius is still running perfectly after all this time. We're happy the team was able to find a solid engine solution at a great price for you. Appreciate the kind words and recommendation!
