Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
L2 Nail Salon holds a 4.8/5 rating from 56 reviews, with the owner replying to 86% of them. Customers frequently praise the staff for patience, attention to detail, and ability to replicate specific designs, noting that manicures and pedicures often last for weeks without chipping. Hygiene practices are also highlighted as a positive aspect of the service. However, recurring complaints focus on poor communication regarding appointment delays and rude behavior from front desk staff, which some reviewers found unprofessional despite satisfactory work from the nail technicians.
Data from Google, last updated October 28, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Winnie has an excellent taste and so nice and patient, she can give you exact the nail picture you provide, highly recommended!”
“Unprofessional staff, poor service attitude, and they don't reply to messages.”
“Amber also started doing my nails as well, even though someone else finished the set she did great work filing down my old set.”
“Worst nail salon experience I've had.”
“The final result turns out to be flawless ❤️ I highly recommend Winnie if you are looking for someone who’s skilled , thoughtful and provides a great…”
“While Winnie's services may be on the higher end in terms of pricing, the level of quality and expertise she provides is well worth it.”
“Reservation and scheduling is fast.”
“They knew my appointment would be delayed because the previous client ran behind, and still let me show up at my scheduled time like nothing was wrong.”
“Winnie took the time to explain what the issues were and how we could improve them long term.”
“Genuinely so happy about the final result and wanting to leave a review so more people can know about her work”
praise complaint · found by our text analysis, Google review wording unchanged.
It was amazing service! Bella is such a great artist, love what she did. Totally worth it!!
Beautiful cat eye nails done by heather!
My nails are GORGEOUS. Bella is amazingly talented and SUPER sweet. I have been telling everyone to go here, especially if you’re looking for a talented artist to do cool designs. Amber also started doing my nails as well, even though someone else finished the set she did great work filing down my old set. If you want your nails done with care and precision, go here!!
Cute set of nails! Thank you Bella ❤️
Thank you so much for your kind words! ❤️ We're so happy you love your nails.
Winnie has an excellent taste and so nice and patient, she can give you exact the nail picture you provide, highly recommended!
Aww, thank you so much! 💕 So glad you loved your nails. See you next time! 😊
Today I decided on a whim to get my nails done. I had no idea what style I wanted, so I let Bella design it. My only request was nail extensions.It’s been over a month, and my nails are still in great shape. Thank you, Bella I love you so much
Thank you!! 🥰 So happy you love your nails and trusted Bella’s design. We’re so glad they’re still looking great after a month! ❤️ See you again soon! ✨
DO NOT WASTE YOUR TIME HERE. Worst nail salon experience I've had. Zero respect for customers, zero professionalism. They knew my appointment would be delayed because the previous client ran behind, and still let me show up at my scheduled time like nothing was wrong. No call, no heads-up, nothing. I sat there for 40 minutes with no explanation, and unless I spoke up myself, no one even bothered to update me. The staff acted like my time didn't matter at all, cold, indifferent, and completely checked out. If you value your time, save yourself the trouble and go somewhere else. This place clearly doesn't care about its customers.
Thank you for taking the time to share your feedback. We're truly sorry for the long wait and the lack of communication during your visit. You are absolutely right that we should have notified you about the delay before your appointment and kept you updated while you were waiting. We sincerely apologize for the frustration and inconvenience this caused. This is not the level of service we strive to provide, and we've shared your feedback with our team to improve our communication and appointment management so this doesn't happen again. We truly appreciate your feedback and hope you'll consider giving us another opportunity to provide you with the experience you should have received. Please feel free to contact us directly if you'd like to discuss this further.
very good customer service and quality ❤️
Thank you so much! ❤️ We’re so happy you enjoyed your experience with us. Hope to see you again soon! 😊
Perfect manicure and pedicure with Winnie ! She’s incredibly patient and attentive. Took the time to recommend colors that would best complement my skin tone and letting me try on different shades until I found the perfect one. I never felt rushed and her attention to details is amazing . The final result turns out to be flawless ❤️ I highly recommend Winnie if you are looking for someone who’s skilled , thoughtful and provides a great overall experience. Genuinely so happy about the final result and wanting to leave a review so more people can know about her work
Thank you so much for your sweet words! ❤️ We’re so happy you enjoyed your manicure and pedicure experience. We truly appreciate your support and are so glad you love the final result. 🥰 Hope to see you again soon! ✨
Had a great experience with Winnie. She’s really patient and put in a lot of effort into the details!
Thank you so much! ❤️ We’re so happy you had a great experience with us. We truly appreciate your kind words and support. Hope to see you again soon! ✨