Google reviewers rate LA Pet Sitting 4.7 out of 5 based on 32 reviews, with the owner responding to 38 percent of comments. Customers frequently praise the service for punctuality, clear communication, and detailed daily updates including photos of cats and dogs. While most experiences are positive, a recurring criticism involves unexpected hidden fees and poor communication regarding pricing changes or booking details.
Google rating: 4.7 out of 5 from 32 reviews (91% five-star).
Reviews on this page: 32 Google reviews (30 with written comments).
Owner responses: the business replied to 38% of reviews.
Most recent review: December 11, 2025.
Service: Pet Sitter serving San Gabriel, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.7
★★★★★
32 reviews on Google
5★29
4★0
3★0
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brooke from LA Pet Sitting was extremely helpful and booking was really easy.”
“From communication to following instructions and leaving our place so clean, the entire experience was amazing.”
“I highly recommend using them for your next get away.”
“Michael did such a great job looking after our kitties for our trip.”
“Her reliability, kindness, and genuine love for animals are unmatched.”
“…ly recommend their company to other pet owners, as their prices are reasonable and their staff is professional and dependable.…”
“Our sitter was excellent, but LA Pet Sitting has been nothing but nonstop hidden fees.”
“Thanks to Brooke and Dottie for clear, prompt communication during booking and great service while my husband and I were away.”
People customers mention
Brooke5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
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Vanessa A5 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
I can’t begin to express how grateful we are to LA Pet Sitting and especially our amazing petsitter Gabriella. When we leave town we don’t have to worry about our fur babies, we know they are in incredible hands. Gabriella goes above and beyond to make sure our kitties are happy and well taken care of. She truly has been such a gift and makes traveling with peace of mind possible for our family.
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Samantha Marsch3 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Michael did such a great job looking after our kitties for our trip. We were gone a full week and he checked in with us everyday with photos so I knew they were safe. You can tell he really cares about their wellbeing and it was such a relief to have them be well cared for while we were away. Brooke from LA Pet Sitting was extremely helpful and booking was really easy. I highly recommend using them for your next get away. 🐾❤️
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Jared HardyLocal Guide · 316 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
They were the only pet sitters that fit our building access criteria: a consistent sitter name and image we could pre-register with the front desk for key access. Thank goodness so far we've been matched with excellent pet sitters who know our area (DTLA), and who our cat could cozy up to in a short amount of time! Special shout out to Frank and Karina. They added adorable photos of our cat happily rolling around in their daily "pet status reports".
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Chelsea Knott8 reviewsiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Liz is an absolute gem! She takes amazing care of my cats while I’m away, ensuring they are not only well-fed and cared for but also showered with love and attention. It’s such a relief to know they’re in good hands, and her thoughtful updates and adorable photos always put my mind at ease. Her reliability, kindness, and genuine love for animals are unmatched. I highly recommend Liz and LA Pet Sitting to anyone looking for a trustworthy and attentive pet sitter—you and your pets will be so glad you found her!
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Nick Bosworth11 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Wonderful! I've used them a bunch of times. Totally flexible and highly communicative. They send the cutest pictures of our fur babes so we are comfortable while we are out and about.
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Kelsey Namara9 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
We had the BEST experience with LA Pet Sitters! Thank you so much to Brooke and Julia for taking the most incredible care of our two high maintenance kitties. Julia is the best cat sitter we have ever had. Our cats loved her and I could tell how much she loved them and cared for them as if they were her own babies. They require special care including medication and being separated while we are away and everything was handled with such ease. From communication to following instructions and leaving our place so clean, the entire experience was amazing. We had such piece of mind knowing our kitties were so well taken care of and are so grateful to have found our new favorite pet sitter! ❤️
Response from the owner · 3 years ago
Thanks Meredith—looking forward to caring for Udon & Mint again next time!
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Caroline McKenzie2 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Thanks to Brooke and Dottie for clear, prompt communication during booking and great service while my husband and I were away. We came home to find our two cats (9 and 19 years) healthy and engaged. The mail was beautifully organized and easy to find, plants in great shape. I loved the daily updates. Even before we left town, my mind was at ease, but Dottie's cheerful communication with photos/videos made stress impossible. Already looking forward to our next vacation. We'll call on LA Pet Sitting again!
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Abbigail JonesLocal Guide · 10 reviewsiTotal number of Google reviews Abbigail has written across all businesses on Google Maps, not just this one.
Sinead was great! She cleaned up a couple of messes the kitties made, brought in packages, and wrote thorough reports on how each cat was doing every day. It gave us peace of mind while we traveled over the holidays. Getting to meet her a couple days in advance and show her around was nice too. Would definitely recommend LA Pet Sitting and Sinead!
Response from the owner · 3 years ago
Thanks Abbigail! We are looking forward to caring for Jacques & Margot again next time!
