Sébastien Fortier6 reviewsTotal number of Google reviews Sébastien has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat services and Miss Kim was great.
LA Vip Car Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 34 limousine servicesPosition by Experts Score among all companies we track in this category. · better than 61%
4.9 ★★★★★ 478 Google reviews · 8 photos
97%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
33%reviews answered by the owner
Oct 2026latest review
LA Vip Car Service at a glance
Google reviewers rate LA Vip Car Service 4.9 out of 5 based on 478 reviews, frequently praising punctuality, professional drivers, clean vehicles, and clear communication for airport and event transfers. However, recurring criticisms include undisclosed fees like taxes and gratuity, missing requested amenities such as car seats, and instances where drivers failed to contact passengers or substituted rides with standard Uber services.
- Google rating: 4.9 out of 5 from 478 reviews (97% five-star).
- Reviews on this page: 478 Google reviews (350 with written comments, 2 with photos).
- Owner responses: the business replied to 33% of reviews.
- Most recent review: October 25, 2026.
- Service: Limousine Service serving Inglewood, California.
Data from Google, last updated October 26, 2026.
Score profile vs other limousine services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LA Vip Car Service: 95/100 on this factor. Category median: 95.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LA Vip Car Service: 94/100 on this factor. Category median: 93.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LA Vip Car Service: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LA Vip Car Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LA Vip Car Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LA Vip Car Service: 46/100 on this factor. Category median: 69.C
46
Bar = this company · dark tick = category median.
Star ratings
478 Google reviews we collected
- 5 stars46697%
- 4 stars41%
- 3 stars20%
- 2 stars10%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 350 written reviews
- Praise53499%
- Complaints81%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude18033%
- Speed & response11621%
- Quality & results10319%
- Would recommend8315%
- Communication346%
- Price & value153%
- Honesty & trust112%
What customers talk about
We read 350 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fred was very professional, courteous, helpful and kind.”
“On time- huge help with luggage and the ride was amazing to our destination.”
“…ny years to meet us from International flights Often the flights are delayed, baggage delayed etc but VIP has always been there for us in constant co…”
“Transportation was top notch, super clean, roomy and very comfortable.”
“We would definitely recommend your services and will utilize your services for our future car service needs.”
“I would rate the actual service as five stars.”
“Picked us up from the airport and had great communication the whole time.”
“Executive was easy to book, excellent vehicle and competitive pricing.”
“This company can be a good choice if you are looking for reliable car service.”
People customers mention
- Fred 11 reviews
- Ryan 9 reviews
- Chad 9 reviews
- Luis 6 reviews
- Kim 5 reviews
- Angeles 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PatrickLocal Guide · 246 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Wonderful! Fred was very professional, courteous, helpful and kind. Great driver, and good conversation! Got me there ahead of schedule. I'll definitely come back again.
VeraLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The process of being picked up and delivered worked well; our driver was a very personable young man, and we enjoyed our time in the car with him. Would hire again
Gerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kim was great. Communicated well, and got picked up quickly. Courteous and safe driver!!! Thank you
SueAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ryan was awesome! He was extremely accommodating in dealing with my husband who has some mobility issues. We would definitely recommend your services and will utilize your services for our future car service needs.
DebLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
💯 Dependable company. Communication was just perfect. Fred was amazing! He was waiting at our baggage carousel when we arrived, didn’t have to search for him at all. Transportation was top notch, super clean, roomy and very comfortable. We would most definitely use this service again, and specifically request Fred…
JulianaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service, perfect for Hollywood Bowl. Easy communication with driver and the company. I appreciate that I could book online without too much advance notice. Good price.
Photos
Customer reviews
4.9 ★★★★★ 478 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Matt Plitt6 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat car and service!
PatrickLocal Guide · 246 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful! Fred was very professional, courteous, helpful and kind. Great driver, and good conversation! Got me there ahead of schedule. I'll definitely come back again.
Catherine Anderson10 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe booked a car to pick us up from a concert so we wouldn’t have to worry about finding an uber. The booking was confirmed, but when the concert ended no one contacted me to tell me where to meet the driver. I called and was put through to the manager who said our driver had been in an accident so the manager was coming to pick us up in a few minutes and he told us specifically where to meet him. After we then waited there for a while with no one showing up, someone else called me and said they were cancelling the booking because our driver had been in an accident. When I asked how both drivers could have been in accidents he was evasive and clearly had been caught in a lie. What a terrible disappointment. We then had to find another ride home among the midst of thousands of other concert goers. Don’t book with these people if you actually want assurance someone will follow through with the ride.
Vera FuchsLocal Guide · 29 reviewsTotal number of Google reviews Vera has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe process of being picked up and delivered worked well; our driver was a very personable young man, and we enjoyed our time in the car with him. Would hire again
Gerry2 reviewsTotal number of Google reviews Gerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKim was great. Communicated well, and got picked up quickly. Courteous and safe driver!!! Thank you
SueAnn Gerber3 reviewsTotal number of Google reviews SueAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRyan was awesome! He was extremely accommodating in dealing with my husband who has some mobility issues. We would definitely recommend your services and will utilize your services for our future car service needs.
Fiona Dorn10 reviewsTotal number of Google reviews Fiona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFred, my driver was so friendly!! I really enjoyed my ride.
Bruce Rheins11 reviewsTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRyan found us a faster way to the airport!
Linda CLocal Guide · 18 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas on time, uneventful ride to airport. Car was clean and comfortable.
Business details
- Address: 400 Continental Blvd 6th Floor, El Segundo, CA 90245
- Phone: (800) 405-4047
- Website: lavipcarservice.com
- Service area: Inglewood, CA