Toyota dealer · Bay City, MI · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%47+13.3Replies to reviews 8%100+8.2Momentum penalty86−1.4Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#143 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.7★★★★★3,436 Google reviews · 24 photos
87%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Labadie Toyota holds a 4.7-star rating from 3,436 reviews, with owners responding to 99% of feedback. Customers frequently praise the dealership for fast service times, transparent communication, and staff who avoid high-pressure sales tactics. Positive experiences often highlight efficient vehicle purchases and maintenance, while recurring criticisms involve delayed responses to price inquiries, perceived pricing inconsistencies, and isolated instances of vehicle condition or warranty issues.
Google rating: 4.7 out of 5 from 3,436 reviews (87% five-star).
Reviews on this page: 3,436 Google reviews (2,509 with written comments, 116 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Auto Repair Shop serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Labadie ToyotaAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Labadie Toyota: 67/100 on this factor. Category median: 87.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Labadie Toyota: 47/100 on this factor. Category median: 83.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Labadie Toyota: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Labadie Toyota: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
3,436 Google reviews we collected
4.7of 5
5 stars3,00087%
4 stars1835%
3 stars511%
2 stars461%
1 star1565%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
94%praise
Praise3,23894%
Complaints1906%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,07431%
Quality & results63519%
Speed & response51515%
Would recommend45613%
Communication2798%
Price & value2658%
Honesty & trust2046%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From sales to service, all of the staff are professional and top notch.”
“He was very cocky and Arrogant and said all I know is that they replaced it.”
“I had a great experience with the Labadie service department.”
“Their mechanic one time even told me that they didn't work on ram they work on toyotas.”
“Everything was timely and no waiting around; it did not take all day.”
“Brought it in for my first free oil change and told them how it hesitates on acceleration from a slow roll.”
“Highly recommend this be your first stop for Toyota sale and service.”
“Wouldn't recommend purchasing from or getting a vehicle serviced here.”
“Tony answered all of my questions, he listened to me and found what I wanted.”
“It is now August 10th, and Labadie has ignored my calls, texts, and emails.”
“…n line with my work schedule, and was able to get our budget met with reasonable terms in the purchase of a great used vehicle.…”
“We are now stuck with a very expensive vehicle that we have to put even more money into.”
“I would definitely recommend Pete to anyone looking for reliable and professional service.”
“Either Adam didn’t do a check and lied about the results or doesn’t know how to check a battery.”
People customers mention
Kyle94 reviews
Cody67 reviews
Patty52 reviews
Mike45 reviews
Tony42 reviews
Highlander39 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLarry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Oil change,tire rotation in and out in less than 30 minutes! Fast friendly service!! The phrase — GET R DONE!! Comes to mind!! Thanks !! Larry Austin!!
KKatherinea day ago★★★★★
This was the best experience that I have had in receiving a new car. Everything was timely and no waiting around; it did not take all day. Tony answered all of my questions, he listened to me and found what I wanted. I highly recommend this dealership.
EE9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great job Keenan . Very professional !!! Thanks for all your above and beyond help . Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️.
SSteve3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had a great experience. The only downside was I couldn’t talk you out of a Yeti cooler. If you have changed your mind I will come and get it.
JJim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I had a great experience with the Labadie service department. They were very pleasant and kept me updated on the progress. Thank you!
WWilliam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I have been coming to this dealership for over 20 years. Simply an awesome dealership. From sales to service, all of the staff are professional and top notch. Highly recommend this be your first stop for Toyota sale and service.
Oil change,tire rotation in and out in less than 30 minutes! Fast friendly service!! The phrase — GET R DONE!! Comes to mind!! Thanks !! Larry Austin!!
Response from the owner · 7 hours ago
Hi Larry, thank you for the fantastic review! We're thrilled to hear that you had a speedy and friendly experience with us. We look forward to serving you again soon!
This was the best experience that I have had in receiving a new car. Everything was timely and no waiting around; it did not take all day. Tony answered all of my questions, he listened to me and found what I wanted. I highly recommend this dealership.
Response from the owner · 7 hours ago
Hi Katherine, thank you for sharing your wonderful experience with us! We're thrilled to hear that Tony was able to assist you so effectively and that your visit was smooth and efficient. We appreciate your recommendation and look forward to serving you again in the future.
E
E V R9 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Great job Keenan . Very professional !!! Thanks for all your above and beyond help . Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️.
Response from the owner · 7 hours ago
Thank you so much for your kind words and the five-star rating! We're thrilled to hear that Keenan provided you with exceptional service. We look forward to serving you again at Labadie Toyota.
S
Steve Patterson3 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
I had a great experience. The only downside was I couldn’t talk you out of a Yeti cooler. If you have changed your mind I will come and get it.
Response from the owner · 2 days ago
Hi Steve, thank you for the fantastic review! We're thrilled to hear you had a great experience with us. As for the Yeti cooler, we'll keep you in mind if anything changes.
J
Jim Clunie4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I had a great experience with the Labadie service department. They were very pleasant and kept me updated on the progress. Thank you!
Response from the owner · 2 years ago
Thank you Jim for your kind words and great 5-star review! We appreciate the recommendation and hope you enjoy your new vehicle! We look forward to seeing you again soon! :)
W
William Mrdeza3 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I have been coming to this dealership for over 20 years. Simply an awesome dealership. From sales to service, all of the staff are professional and top notch. Highly recommend this be your first stop for Toyota sale and service.
Response from the owner · 7 years ago
Hi William, thank you for the awesome review! We appreciate your business throughout the years and look forward to seeing you next time!
L
Lowell Smith2 reviewsiTotal number of Google reviews Lowell has written across all businesses on Google Maps, not just this one.
Hi Lowell, thank you for your fantastic review! We're thrilled to hear you had an excellent experience with us. We look forward to serving you again at Labadie Toyota.
N
Nick GilmoreLocal Guide · 12 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Great experience! Good selection of used vehicles to choose from. Patient and non-pushy staff, which I really appreciated. My sales-associate Ayden was friendly and knowledgeable and gave good info when making the big decision. The financial department was great as well. Highly recommend.
Response from the owner · 2 days ago
Hi Nick, thank you for sharing your positive experience with us! We're thrilled to hear that Ayden and our team made your visit enjoyable and stress-free. We appreciate your recommendation and look forward to serving you again in the future.
P
Page Vahs2 reviewsiTotal number of Google reviews Page has written across all businesses on Google Maps, not just this one.
Every step of the way was great. James was open minded and more than willing to help us get into exactly what we needed. Mike helped explain numbers, and Kyle was easy with finalizing paperwork! We will definitely be back with our future needs.
Response from the owner · 5 days ago
Thank you, Page, for sharing your experience with us! We're thrilled to hear that James, Mike, and Kyle made your visit enjoyable and seamless. We look forward to assisting you with your future needs at Labadie Toyota.
J
Jose Luis Valderas4 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Tony Montoya is a TOP car salesman professional! He has a great out-going personality, he also has a great sense of humor and navigated me very nicely through the car purchase process. He was terrific to deal with and is someone to recommend for any family or friends who are looking for a new car! He is a 5 star performer!!!
Response from the owner · 5 days ago
Thank you, Jose Luis, for your fantastic review! We're thrilled to hear that Tony made your car buying experience enjoyable and seamless. We appreciate your recommendation and look forward to serving you and your friends in the future.
