Wellness center · Cicero, IL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 20 cosmetic surgeonsiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★161 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Laccura Cosmetic Surgery & Wellness Center at a glance
Google users rate the center five stars based on one hundred sixty-one reviews, noting that the owner responds to eighty-three percent of feedback. Clients describe services including facial cleansing, microneedling, IV infusions, hormone therapy, and BBL treatments. Recurring themes highlight professional communication, personalized treatment plans, and a relaxing atmosphere. The provided excerpts contain no low-star reviews, so no common criticism is identified.
Google rating: 5.0 out of 5 from 161 reviews (99% five-star).
Reviews on this page: 161 Google reviews (136 with written comments, 20 with photos).
Owner responses: the business replied to 83% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyCosmetic Surgeons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Laccura Cosmetic Surgery & Wellness Center: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Laccura Cosmetic Surgery & Wellness Center: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Laccura Cosmetic Surgery & Wellness Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
161 Google reviews we collected
5.0of 5
5 stars16099%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
100%praise
Praise272100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9736%
Quality & results6925%
Would recommend6223%
Honesty & trust218%
Communication166%
Speed & response62%
Price & value10%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The esthetician was very professional, gentle, and attentive.”
“A wonderful place, you can relax your body and soul, the service is top notch, I highly recommend it”
“I’m very happy with my experience and would definitely recommend it!”
“You can tell she genuinely cares about her patients and their results.”
“She takes her time to explain every step and makes you feel completely comfortable.”
“The doctor immediately prescribed corrective therapy based on the results and provided a detailed explanation of each indicator.”
“If you’re looking to treat yourself and feel your best, this place is definitely worth it!”
People customers mention
Oksana10 reviews
Inna8 reviews
Spa7 reviews
Group5 reviews
Lincolnwood5 reviews
Vera3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ДДашаLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a wonderful experience at this beauty salon! ❤️ I came in for a facial cleansing treatment, and I absolutely loved it! The esthetician was very professional, gentle, and attentive. My skin felt so fresh, clean, and smooth afterward. The atmosphere was relaxing, and the service was excellent. I’m very happy…
ММарта8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a wonderful experience at Laccura! ❤️ The staff was so friendly and welcoming, and the atmosphere was beautiful and relaxing. Everyone was very professional, and I was really happy with the service. I felt well taken care of and will definitely come back. Highly recommend! ✨
ІІра3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a facial cleansing treatment at Laccura and absolutely loved the experience! 🥰 The staff was super friendly, welcoming, and professional. The whole team is amazing, and the atmosphere is so warm and relaxing. I felt very well taken care of and was really happy with everything. Highly recommend Laccura! ❤️✨
AAnna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had a T-Shape treatment, and I absolutely loved it! 🧡 The entire staff is so friendly, welcoming, and professional. The atmosphere is wonderful, everyone made me feel very welcome, and I felt comfortable throughout my entire visit. I’m very happy with my experience and would definitely recommend it! ✨
BBOGDANA3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
⭐️⭐️⭐️⭐️⭐️
Amazing experience! The staff is incredibly professional, friendly, and attentive. The salon is beautiful, clean, and welcoming. You can truly tell they care about their clients and the quality of their services. Highly recommend!
ММарія4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Чудовий привітний персонал. Дуже відповідально підходить до роботи. Буду звертатись ще.
I had a wonderful experience at this beauty salon! ❤️ I came in for a facial cleansing treatment, and I absolutely loved it! The esthetician was very professional, gentle, and attentive. My skin felt so fresh, clean, and smooth afterward. The atmosphere was relaxing, and the service was excellent. I’m very happy with the results and will definitely be back! Highly recommend! 🥰
М
Марта Вітенько8 reviewsiTotal number of Google reviews Марта has written across all businesses on Google Maps, not just this one.
I had a wonderful experience at Laccura! ❤️ The staff was so friendly and welcoming, and the atmosphere was beautiful and relaxing. Everyone was very professional, and I was really happy with the service. I felt well taken care of and will definitely come back. Highly recommend! ✨
І
Іра Черемшинська3 reviewsiTotal number of Google reviews Іра has written across all businesses on Google Maps, not just this one.
I had a facial cleansing treatment at Laccura and absolutely loved the experience! 🥰 The staff was super friendly, welcoming, and professional. The whole team is amazing, and the atmosphere is so warm and relaxing. I felt very well taken care of and was really happy with everything. Highly recommend Laccura! ❤️✨
A
Anna2 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
I had a T-Shape treatment, and I absolutely loved it! 🧡 The entire staff is so friendly, welcoming, and professional. The atmosphere is wonderful, everyone made me feel very welcome, and I felt comfortable throughout my entire visit. I’m very happy with my experience and would definitely recommend it! ✨
B
BOGDANA LYNEVYCH3 reviewsiTotal number of Google reviews BOGDANA has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️
Amazing experience! The staff is incredibly professional, friendly, and attentive. The salon is beautiful, clean, and welcoming. You can truly tell they care about their clients and the quality of their services. Highly recommend!
М
Марія Пошивак4 reviewsiTotal number of Google reviews Марія has written across all businesses on Google Maps, not just this one.
I love this clinic and I love my provider Natalia. They are all the best! Very kind and have amazing coffee. I use zo products and love all their products!
O
Olena Poltoratska4 reviewsiTotal number of Google reviews Olena has written across all businesses on Google Maps, not just this one.
Absolutely amazing experience! The spa is beautiful, clean, and relaxing, and the staff is incredibly friendly and professional. They truly care about their clients and make you feel comfortable and pampered from the moment you walk in. The service was exceptional, and I couldn’t be happier with my experience. Highly recommend this place! ❤️
K
KSENIYA AVHUSTYN6 reviewsiTotal number of Google reviews KSENIYA has written across all businesses on Google Maps, not just this one.
I had an amazing experience at Laccura Medspa! Oksana is truly exceptional — very knowledgeable, professional, and caring. She takes her time to explain every step and makes you feel completely comfortable. You can tell she genuinely cares about her patients and their results. My skin has never looked better, and I’m so happy I found her! Highly recommend her to anyone looking for a trustworthy and skilled specialist.
Response from the owner · a year ago
Thank you so much for your kind words, Kseniya! We’re delighted to hear you had such a positive experience with Oksana at Laccura Medspa. She truly cares about her patients and always strives to deliver the best results. We’re so glad you’re happy with your skin and appreciate your recommendation. Looking forward to seeing you again soon!
