Customers consistently praise the contractor for clear communication, fair pricing, and punctual service across roof replacements, gutter installations, and siding repairs. Reviews highlight the owner’s direct involvement in coordinating with insurance companies and handling neighbor disputes, along with thorough cleanup and responsive updates during projects. With a perfect five-star rating from one hundred and thirteen reviews, the business maintains a strong reputation for professional workmanship and transparency, with no recurring negative themes evident in the provided excerpts.
Google rating: 5.0 out of 5 from 113 reviews (99% five-star).
Reviews on this page: 113 Google reviews (104 with written comments, 10 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 6, 2026.
Service: Gutter Installation Service serving Rock Hill, South Carolina.
Data from Google, last updated November 3, 2026.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars11299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
100%praise
Praise270100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5621%
Speed & response5621%
Staff & attitude4416%
Would recommend3914%
Price & value3513%
Communication2911%
Honesty & trust124%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt and his team at Ladder Labor & Roof Saver did an awesome job on our roof replacement.”
“The job was done extremely quickly and communication was excellent throughout; It’s not often that I get this level of service.”
“They were friendly, professional, and fair with their pricing.”
“If you're looking for reliable and skilled professionals for roofing or related work, I highly recommend Matt and his crew.”
“Reasonable price, project finished on time, great workmanship and received updates throughout the process.”
“They very patiently explained all aspects of the process and provided extremely clear and transparent options and pricing.”
“The work was completed promptly, the cleanup was spotless, and the communication throughout was transparent and professional.”
People customers mention
Matt24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What an amazing experience! Matt was incredible. I’m based out-of-state so this presented additional challenges and it was also a rental. So they had to coordinate with adjusters, insurance and the tenants. They very patiently explained all aspects of the process and provided extremely clear and transparent options and pricing. In the end dealing with the insurance company turned into a nightmare but Matt stayed with it till the end. Other companies wouldn’t even go and take a look as they required me to be on-site. The job was done extremely quickly and communication was excellent throughout; It’s not often that I get this level of service. Really happy with the outcome and very impressed.
Price assessment: Reasonable price
Price: $20,000–25,000
Response from the owner · 3 weeks ago
Rene, I’m so pleased you’re happy with your roof replacement that we got covered through your insurance carrier. As we worked through this storm claim together it was evident you have remarkable business acumen so your compliments mean a lot to me and the team. We know your experience as a landlord requires working with numerous contractors. We hope to be your go to call for all exterior construction and maintenance for years to come. We appreciate your business, Rene!
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Chris BlackLocal Guide · 12 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
This was my first experience with Matt with Ladder Labor. On a moment’s notice he was able to help me with a problem I could have never solved on my own. I definitely hope to be using their services in the future. He was professional, helpful and friendly. I highly recommend him for your home repairs.
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Kevin BeattyLocal Guide · 11 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Matt and his team at Ladder Labor & Roof Saver did an awesome job on our roof replacement. Great communication throughout the process as the owner, Matt, was onsite most of the day for our project. My neighbor texted me and got upset about some debris from our old shingles going in his yard. When I notified Matt he handled the clean up and personally spoke with my neighbor to smooth things over right away. He also completed the post inspection himself and did an additional walk-around with a magnet. Great craftsmanship and an owner that really cares. I’ll definitely recommend these guys.
Price assessment: Great price
Price: $5,000–10,000
Services: Roof installation
Response from the owner · 3 weeks ago
Thanks for the amazing, five star review Kevin! Your new roof looks great and totally transformed the curb appeal of your home. You were a pleasure to work with and we hope to be your go to call for exterior construction and maintenance for many years to come. We appreciate your business, Kevin!
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Bernadette Dunnirvine4 reviewsiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
We had a great experience with this Matt and Ladder Labor and Roof! They were friendly, professional, and fair with their pricing. They did a great job cleaning up afterward, too. We would definitely recommend them!
Response from the owner · a month ago
We really appreciate the praise on your roof replacement project, Bernadette. Welcome, and congrats again on your move to Baxter Village, SC. Your new roof looks amazing on your beautiful home and I'm so pleased to hear you were impressed with out professionalism, price, and clean up.
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Ranjan Ganguly9 reviewsiTotal number of Google reviews Ranjan has written across all businesses on Google Maps, not just this one.
Matt has been awesome to work with for my roof replacement project. Reasonable price, project finished on time, great workmanship and received updates throughout the process. Absolute 5-star service! I will definitely use in future for any exterior project.
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof installation
Response from the owner · a month ago
Ranjan, you're a class act and I hope to be your go to call for exterior construction for years to come. I'm so pleased to hear you are happy with your roof replacement project. We really keep craftmanship and clear communication throughout the entire project a top priority so it means a lot to get a five star review from you because of these reasons. Thanks so much for your business! Give us a call if you need anything, Ranjan.
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Priyaranjan MiddeLocal Guide · 9 reviewsiTotal number of Google reviews Priyaranjan has written across all businesses on Google Maps, not just this one.
We had a leak above our upstairs bedroom, and Ladder Labor & Roof Saver diagnosed and fixed the issue flawlessly. Instead of just applying a quick surface patch, they did the job the right way—stripping the area down to the decking, installing proper Ice & Water Shield, and replacing the box vent and pipe boot with top-notch flashing and sealing.
The work was completed promptly, the cleanup was spotless, and the communication throughout was transparent and professional. It’s hard to find contractors who take this much pride in doing thorough, lasting repairs. Highly recommend them for any roofing needs!
Price assessment: Great price
Price: $1–5,000
Services: Roof repair for storm & wind damage
Response from the owner · a month ago
Thanks for your five star review and kind words about the roof repair we completed on your home. We really try our best to prioritize great craftsmanship with clear communication so when you highlighted that it made my day. We really appreciate your business and hope to be your go to call for exterior construction for years to come, Priyaranjan.
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Charlotte 515Local Guide · 40 reviewsiTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Matt and his crew did a very good job cleaning my gutters. They were overdue to be cleaned. They were prompt, professional and did an excellent job cleaning up the debris that was removed. I will use them again.
Price assessment: Reasonable price
Services: Gutter cleaning
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Carmen Walker3 reviewsiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Exceptional workmanship. We were very happy with New 6 inch gutters and gutter protection. They did an excellent job. Thank you, Matt.
Price assessment: Reasonable price
Price: $1–5,000
Services: Gutter installation, Service not listed
Response from the owner · 4 years ago
We are so happy to hear you were satisfied with your the re-pitch and reseal and it solved the issues of overflowing gutters. New gutters are not always the solution. You were a pleasure to work with Carmen. We look forward to servicing you every year since you signed up for our gutter cleaning subscription!
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Allison KingLocal Guide · 20 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
A great experience! Matt and his team are a bunch of good ol' boys that get the job done right. I appreciate his transparency in communication, desire to not cut corners, and friendly attitude despite the conditions of the job. These are the gutters, but they also replaced a chimney cap too!
Price: $1–5,000
Services: Gutter repairs
Response from the owner · 2 months ago
Thanks so much for your five star review! Your new black gutters and gutter helmets look really sharp. It was definitely a great call with all of the beautiful tree coverage you have on your property. Replacing the chimney chase cover and chimney cap had it's challenges with the unexpected wood rot but I'm so glad we could execute for you. You were a pleasure to work with and we hope Ladder Labor & Roof Saver will be your trusted tradesmen for all exterior construction and maintenance in the future. We appreciate your business, Allison!
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Steve Jose2 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
