Lai & Turner Law Firm PLLC | Criminal Defense, Immigration, and Family Lawyers
Law firm · Oklahoma City, OK · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%73+20.6Replies to reviews 8%100+8.2Momentum penalty70−3Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 44 wrongful termination lawyersiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★402 Google reviews · 24 photos
96%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Lai & Turner Law Firm PLLC | Criminal Defense, Immigration, and Family Lawyers at a glance
Reviewers praise the firm's responsiveness, clear communication, and fair pricing across criminal, immigration, and family law cases. Clients frequently highlight the staff's professionalism and ability to explain complex legal processes in understandable terms. However, several low-star reviews criticize a lack of proactive updates, delayed filings, and inconsistent case management, noting that clients often had to follow up to receive information or see progress.
Google rating: 4.9 out of 5 from 402 reviews (96% five-star).
Reviews on this page: 402 Google reviews (360 with written comments, 7 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 28, 2026.
Service: Wrongful Termination Lawyer serving Oklahoma City, Oklahoma.
Data from Google, last updated November 1, 2026.
Score profile vs other wrongful termination lawyers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
This companyWrongful Termination Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lai & Turner Law Firm PLLC | Criminal Defense, Immigration, and Family Lawyers: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lai & Turner Law Firm PLLC | Criminal Defense, Immigration, and Family Lawyers: 73/100 on this factor. Category median: 86.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lai & Turner Law Firm PLLC | Criminal Defense, Immigration, and Family Lawyers: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lai & Turner Law Firm PLLC | Criminal Defense, Immigration, and Family Lawyers: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
402 Google reviews we collected
4.9of 5
5 stars38696%
4 stars51%
3 stars00%
2 stars10%
1 star102%
Praise vs complaints
Phrases our text analysis found in 360 written reviews
97%praise
Praise61497%
Complaints163%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21935%
Would recommend13221%
Speed & response7312%
Communication6610%
Honesty & trust6410%
Quality & results579%
Price & value193%
What customers talk about
We read 360 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…Lai & Turner from the early stages of preparing and strengthening his professional profile through the filing of his EB1A petition, which was successf…”
“He is condescending, will not listen long enough to understand the scope of the situation, while simultaneously telling you that people talking over y…”
“I would absolutely recommend Lai & Turner to anyone considering the EB1A process.”
“Overall, it was a frustrating experience and I wouldn’t recommend them.”
“They were always professional, responsive, patient, and friendly, making the entire process much less stressful for our family.”
“They were always available to answer our questions, explain each step, and make us feel supported throughout the process.”
“The worst part was the lack of communication.”
“Very helpful got back real quick to me and was honest even though I chose a different firm closer to where I live.”
“I rarely leave reviews, but this experience was so terrible that I feel obligated to warn others: do not trust this firm with your case.”
“I had an amazing experience with Lai & Turner throughout my husband’s EB1A journey!”
“What should have been a straightforward process turned into one of the worst experiences I’ve ever had with professionals.”
“Very Fair & always answers my calls, texts & never treats anyone like a 2nd class citizen!”
“Took them 7 months to file and uncontested divorce and cost me 3K.”
People customers mention
Jimmy36 reviews
Jaxon17 reviews
Strocen14 reviews
Eric12 reviews
Chase11 reviews
Braden10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had the chance to meet Jimmy Lai and he was extremely engaging and helpful. Based on that personal interaction, I’d highly recommend reaching out to Lai & Turner in OKC to discuss your legal services needs, especially for immigration, criminal, or family law.
TTONYA4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience accompanying my son to a consultantion with Eric Strocen. He was very professional, respectful, and took the time to listen. He did not try to tell us what we wanted to hear he also explored the difficult things about his case. I recommend setting up a consultation should you have a situation where you need advice.
JJW3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thank you to Wendy and Albanis, and the entire Lai & Turner legal team for helping with my case. It was a very urgent task with a tight deadline, and they managed to expedite it and finish with great quality, on time. I really appreciate their urgent help and professionalism. Highly recommended!
PPoppinLocal Guide · 92 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I just used them for a DUI. From Cayden, Erica, Alicia, to Braden they all handle my case with so much care. I was so scared that first day I called but they were so gentle with me. They have amazing payment options to work you. I was able to keep my job and stay out of jail. I would recommend them to everyone. They…
TTrent1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very helpful got back real quick to me and was honest even though I chose a different firm closer to where I live. Their assistant Sam is awesome probably gets them most of bussiness. Use these guys
RRoryLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jimmy is an excellent attorney and even better person. His firm is THE firm for immigration law and numerous other areas. If he can't help you he can find someone who can. Check him out on social media!
I had an amazing experience with Lai & Turner throughout my husband’s EB1A journey!
My husband worked with Lai & Turner from the early stages of preparing and strengthening his professional profile through the filing of his EB1A petition, which was successfully approved. The entire process went incredibly smoothly and much faster than we expected!
I especially want to thank Ayushi and Albanis, along with the entire Lai & Turner team, for their dedication and support. They were always professional, responsive, patient, and friendly, making the entire process much less stressful for our family.
I was also involved throughout the journey, and I truly appreciated how helpful and attentive everyone was. They were always available to answer our questions, explain each step, and make us feel supported throughout the process.
We are extremely grateful for their hard work and commitment to helping our family achieve such an important milestone.
I would absolutely recommend Lai & Turner to anyone considering the EB1A process. Thank you, Ayushi, Albanis, and the entire team, for making this experience so positive and successful!
Response from the owner · 3 days ago
Thank you so much, Vanessa, for your wonderful review and congratulations on your husband’s EB1A approval. We are thrilled Ayushi, Albanis, and the whole team could make the process smoother and less stressful for your family. It was an honor to support you both, and we truly appreciate your recommendation.
M
Michael Curley3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I had the chance to meet Jimmy Lai and he was extremely engaging and helpful. Based on that personal interaction, I’d highly recommend reaching out to Lai & Turner in OKC to discuss your legal services needs, especially for immigration, criminal, or family law.
Response from the owner · a week ago
Thank you, Michael, for sharing your experience and for the recommendation. We are glad Jimmy was engaging and helpful during your meeting. Your endorsement means a lot and helps others feel confident reaching out for immigration, criminal, or family law help. We appreciate you recommending Lai & Turner.
T
TONYA TORRES4 reviewsiTotal number of Google reviews TONYA has written across all businesses on Google Maps, not just this one.
I had a great experience accompanying my son to a consultantion with Eric Strocen. He was very professional, respectful, and took the time to listen. He did not try to tell us what we wanted to hear he also explored the difficult things about his case. I recommend setting up a consultation should you have a situation where you need advice.
Response from the owner · a week ago
Thank you, Tonya, for sharing your experience. We are glad Eric provided professional, respectful guidance and took the time to listen and address the difficult aspects of your son’s case. We appreciate your recommendation and are happy the consultation was helpful.
E
Estefan Torres1 reviewiTotal number of Google reviews Estefan has written across all businesses on Google Maps, not just this one.
Thank you, Estefan. We are so glad you found the information helpful and informative. We appreciate your feedback and look forward to assisting you again.
J
JW Z3 reviewsiTotal number of Google reviews JW has written across all businesses on Google Maps, not just this one.
Thank you to Wendy and Albanis, and the entire Lai & Turner legal team for helping with my case. It was a very urgent task with a tight deadline, and they managed to expedite it and finish with great quality, on time. I really appreciate their urgent help and professionalism. Highly recommended!
Response from the owner · 2 weeks ago
Thank you, JW Z, for your kind words and for recognizing Wendy, Albanis, and the entire Lai & Turner team. We are glad we could expedite your urgent matter and deliver quality work on time. Your recommendation means a lot to us. We appreciate the trust you placed in our team and are here if you need assistance in the future.
P
Poppin Tags Cuz They ClearanceLocal Guide · 92 reviewsiTotal number of Google reviews Poppin has written across all businesses on Google Maps, not just this one.
I just used them for a DUI. From Cayden, Erica, Alicia, to Braden they all handle my case with so much care. I was so scared that first day I called but they were so gentle with me. They have amazing payment options to work you. I was able to keep my job and stay out of jail. I would recommend them to everyone. They keep you informed all the way throughout your case. They even have an app that explains where you are in the process. It was so seamless. I wasn’t just a dollar amount to them, I was a mother with a good job that I wanted to keep who just made and horrible mistake. Thanks to them I still have my job and I didn’t lose time with my children. From the moment you call to your last court date they are there for you and your questions. Thank you so much Lai & Turner! ❤️ -Paige W.
Response from the owner · 3 weeks ago
Paige, thank you for sharing this thoughtful review. We are thrilled Cayden, Erica, Alicia and Braden were able to support you through a difficult time and that our payment options and app helped make the process seamless. Hearing that you were able to keep your job and remain with your children means a great deal to our team. We appreciate your recommendation and the trust you placed in Lai & Turner.
T
Trent Seigrist1 reviewiTotal number of Google reviews Trent has written across all businesses on Google Maps, not just this one.
Very helpful got back real quick to me and was honest even though I chose a different firm closer to where I live. Their assistant Sam is awesome probably gets them most of bussiness. Use these guys
Response from the owner · 3 weeks ago
Thank you, Trent. We appreciate you sharing your experience and are glad our team was prompt and honest even though you chose a different firm. We will pass your kind words along to Sam, she will be thrilled. We appreciate the recommendation and hope to assist you in the future if needed.
S
SaK1 reviewiTotal number of Google reviews SaK has written across all businesses on Google Maps, not just this one.
I spoke with Eric and he was very kind and upfront about the situation.
Response from the owner · a month ago
Thank you for the kind words, SaK. We are glad Eric was upfront and helpful, and we will share your feedback with him and the team. We appreciate you taking the time to leave a review.
J
Justin ReeceLocal Guide · 93 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
We're sorry your visit didn't leave a clear impression. Thank you for sharing this — we apologize for any disappointment. Please feel free to contact us via our website or phone with any details so we can improve. We hope you'll consider giving us another try so we can provide a better experience.
R
Rory SafirLocal Guide · 10 reviewsiTotal number of Google reviews Rory has written across all businesses on Google Maps, not just this one.
Jimmy is an excellent attorney and even better person. His firm is THE firm for immigration law and numerous other areas. If he can't help you he can find someone who can. Check him out on social media!
Response from the owner · 2 months ago
Thank you, Rory. We're so glad you had a great experience with Jimmy and the firm. Your recommendation means a lot, and we're honored to be your go-to for immigration and other legal matters. If Jimmy can't directly assist, we always work to connect clients with trusted colleagues who can. Follow us on social media for news and updates, and please reach out anytime we can help.
