Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
Customers with high ratings frequently cite prompt turnaround times, clear communication regarding costs, and effective repairs for various boat models. They often describe the staff as knowledgeable and helpful during both sales and service processes. However, lower-rated reviews highlight concerns about inconsistent work quality, such as unresolved mechanical issues after service, and complaints regarding high pricing, unexpected dealer fees, and unreturned phone calls.
Data from Google, last updated November 3, 2026.
172 Google reviews we collected
Phrases our text analysis found in 147 written reviews
How often each topic comes up in the written reviews
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super nice and always get my boat back very quickly.”
“My wife kindly called him and tried to get him to take his dealer fees down and he treated my wife very poorly and was extremely rude to her!”
“Awesome service on my Yamaha outboard for me Gheenoe Super 18.”
“Service department has been careless and sloppy in their work resulting in further issues with the motor.”
“Despite being busy they got my boat through quickly and even were able to get Nautique to replace a part that was outside of warranty.”
“I will be back here and highly recommend them for boat purchase and repair”
“Knowledgeable, helpful, not rushed, reasonable pricing, extensive expertise, resolution of problem with a single visit, delightful, efficient”
“If you are into to get ripped off this is the place for you!”
“John Wayne in sales was easy to work with and got me a great deal.”
“It’s clear they genuinely care about getting you back on the water as quickly and safely as possible.”
“Terrible customer service and dishonest owner!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 172 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
John and his staff are great. They were able to get my old nautique back up and running. They have good communication and diligence.
They do what they say
Awesome service on my Yamaha outboard for me Gheenoe Super 18. So good to have such a good shop in our area. I have experienced far superior service levels over any of the big city dealer I've used all across Florida. Thank you John and Chad!
There’s a reason I drive one hour each way to take my boat to them. These guys are amazing. Wouldn’t take my Moomba Mojo anywhere else for service. Super nice and always get my boat back very quickly.
I had a phenomenal experience with Lake Area Watersports. Despite being busy they got my boat through quickly and even were able to get Nautique to replace a part that was outside of warranty. I will be back here and highly recommend them for boat purchase and repair
Knowledgeable, helpful, not rushed, reasonable pricing, extensive expertise, resolution of problem with a single visit, delightful, efficient
Just had my boat re powered. Got an amazing price on a new Yamaha with 5 year warranty! John Wayne in sales was easy to work with and got me a great deal. John Earnest and service techs exceeded my expectations. In addition to the re power, I needed several other things done. The motor installation was excellent, cleaned up the wiring mess.
Excellent job! We are so excited for our new pontoon they are so friendly and helpful super good experience!
I pulled up to their shop, met with Mr John who was on the phone with a customer but acknowledged me while I waited, as soon as he was done he asked what he could do for me, I explained my issue and he asked that I leave the boat with him, Mr John said that his tec would look at it first thing in the morning, within 2 hours I received a text with what was wrong and what it would cost to fix my issue, by mid afternoon I received another text stating that my boat was ready for pickup, Mr John did what he said he would do and I was very pleased with their service, Lake Area Watersports will continue to get my business, everyone that I came in contact was great to deal with and gave off that home town feeling
I recently had Lake Area Watersports perform some major repairs on our 2007 Moomba Outback. A very well qualified mechanic had tried previously with no success. John Ernest with LAWS tackled the repairs and got the boat running as good as new. It was quite a project for him as there were multiple issues that he persistently worked through to get the project completed. I would highly recommend Lake Area Watersports to all fellow boaters. Very good people there and it is a first-class operation,
Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts