Customers frequently praise the store for its competitive pricing, wide selection of new and scratch-and-dent appliances, and helpful staff who assist with delivery and installation. Recurring themes highlight the ease of the purchasing process and the professional nature of the service team. However, some low-star reviews indicate inconsistent store hours and occasional lapses in post-purchase communication regarding missing parts or installation issues.
Google rating: 4.9 out of 5 from 259 reviews (97% five-star).
Reviews on this page: 259 Google reviews (239 with written comments, 5 with photos).
Owner responses: the business replied to 66% of reviews.
Reviews from Google, shown as published (original wording, unedited).
AS
Andrew Somerville1 review
★★★★★
I had a great experience purchasing a washer from Lake Erie Appliance\! I got a great deal, and the entire process went smoothly from start to finish\. A huge thank\-you to Travis for all his help, from the initial purchase all the way through delivery\. He was friendly, helpful, and professional throughout the whole process\. I really appreciate the excellent customer service and how easy he made everything\. I highly recommend Lake Erie Appliance to anyone looking for great deals and outstanding service\. Thanks again to Travis and the team at Lake Erie Appliance\! 🙌
Great selection of appliances to choose from and the employees were very helpful. We got a great deal on a new fridge and washing machine! We are so glad we heard of this place!
Response from the owner · 5 days ago
We are happy to hear that Madison, what could we have done better to receive that 5 star review from you?
Absolutely phenomenal customer service throughout the entire process. They gave me a great deal and were honest the entire time. Ask for Travis when you come in he'll hook you up. 10/10 would recommend!!!
I’m impressed! I had been working with another local appliance store and had nothing but service call after service call, it was awful. I decided to go with Lake Erie Appliance instead & it was a great choice. Joe and Austin worked very hard to get the new refrigerator up my narrow stairwell and the installation was perfect. Great appliances and great crew. 10 out of 10. Thank you!
My wife and I recently purchased a washer, dryer and fridge and we couldn’t be happier! Ella, Austin, and Deyvon were all extremely helpful, patient, and welcoming. I would highly recommend!
