Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts
Google reviewers report that Lake Norman Pest Control technicians are generally punctual, professional, and thorough, often explaining treatments and addressing specific pest concerns like termites or spiders. Customers frequently note affordable pricing and clear communication during scheduled services. However, low-star reviews highlight recurring issues with no-shows, lack of apologies for missed appointments, and significant difficulties when attempting to cancel services or resolve billing disputes.
Data from Google, last updated November 2, 2026.
3,051 Google reviews we collected
Phrases our text analysis found in 2,284 written reviews
How often each topic comes up in the written reviews
We read 2,284 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very prompt, professional, competent and very knowledgeable.”
“They have no compassion that I didn't agree to this, that the sales guy straight up lied to me and now I'm stuck paying for services for a year.”
“We had a great experience with service tech Kane with Lake Norman Pest Control.”
“That car is my weekend driver and it's been parked there for three weeks but somehow while he was in the garage the pieces had fallen and damaged my vehicle.”
“Scyler was prompt and professional with our scheduled treatment.”
“Says they completed service but they never showed up.”
“Very pleased with the service and would highly recommend Nicholas!”
“I've cancelled my service with them and strongly recommend not allowing these people in your home.”
“He listened to our concerns and took care of everything.”
“The tech never followed up with us after seven days.”
“Response was in a reasonable time frame, technician was responsive, friendly, and knowledgeable.”
“…id if you remove the review we will cancel the contract with no extra fee I said thank you and after I removed the review they didn’t cancel it and th…”
“He didn’t try to upsell me and was honest what I did and did not need.”
“They never acknowledged that they straight up lied about it, and were going to effectively steal money for services that were not rendered.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 3,051 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dustin was great. He listened to our concerns and took care of everything. Very courteous and professional. Highly recommend him.
We had a great experience with service tech Kane with Lake Norman Pest Control. This is our first year using a company and we have all around had an amazing outcome with their treatments. Great company and I highly recommend it!
Dustin was absolutely amazing. Very prompt, professional, competent and very knowledgeable. I will be requesting him for all of my scheduled services.
Nick was great. Very thorough. Explained everything he had done and what we should expect going forward. He went all the way through our crawl space and found evidence of termites. He was only here for inside treatment and went the extra bit and checked. So thankful he did. We would have had extensive damage if left untreated.
Great experience & professional service
Curtis was great! He helped us with our pest problem. He was courteous and very knowledgeable. Thank you
Thank you for the glowing feedback! We understand pest issues can be stressful, and we're glad we could give you peace of mind.
Scyler was prompt and professional with our scheduled treatment. He was courteous and a pleasure to interact with. Great job!
Thanks for being a valued customer! We aim to make every interaction positive and effective. We look forward to continuing to serve your pest control needs.
Kane, the technician that came to my home, was very friendly and performed in a friendly, professional manner. Answered all my questions and made suggestions unique to my situation.
Mark - We appreciate you taking the time to leave this five-star rating! Thank you for choosing Lake Norman Pest Control!
James & Vinny were nice and cordial and completed work in a timely manner
We're grateful you took the time to share your experience. Our team is committed to protecting homes and businesses from pests, and we're glad we could help.
Friendly and helpful, and addressed all of my concerns.
Thank you for the wonderful feedback! We take pride in providing thorough pest control solutions and excellent customer service. We'll keep working hard to exceed your expectations.
Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts