Real estate agent · Demarest, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%97+14.8Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 52 commercial real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★62 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Clients rate the agent 4.9 out of 5 based on 62 reviews, frequently citing strong communication, market knowledge, and punctuality during both buying and selling transactions. Reviewers often describe the process as smooth and stress-free, noting the agent's dedication to finding suitable properties and negotiating favorable terms. One low-star review criticizes pricing recommendations and alleges a lack of follow-through, though the owner responds to 97% of feedback.
Google rating: 4.9 out of 5 from 62 reviews (98% five-star).
Reviews on this page: 62 Google reviews (58 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 2, 2026.
Service: Commercial Real Estate Agent serving Demarest, New Jersey.
Data from Google, last updated November 10, 2026.
Score profile vs other commercial real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Lana Henriques, RealtorCommercial Real Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lana Henriques, Realtor: 95/100 on this factor. Category median: 99.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lana Henriques, Realtor: 95/100 on this factor. Category median: 99.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lana Henriques, Realtor: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lana Henriques, Realtor: 97/100 on this factor. Category median: 97.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lana Henriques, Realtor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 68.–
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Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
4.9of 5
5 stars6198%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
97%praise
Praise11697%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3126%
Would recommend2622%
Speed & response2218%
Price & value1311%
Quality & results119%
Honesty & trust108%
Communication76%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, responsive, and made the entire process smooth and stress-free.”
“We’re so grateful for her guidance and support and would recommend her in a heartbeat!”
“Always available and incredibly responsive, Lana was also an amazing resource, with a trusted contact to recommend for just about any service we neede…”
“Ended up getting a great price for the home with everyone walking away happy!”
“Her professionalism, knowledge of the market, attention to detail, and constant communication was truly outstanding.”
“LANA HENRIQUES is the WORST LISTING AGENT EVER!”
“…and incredibly responsive, Lana was also an amazing resource, with a trusted contact to recommend for just about any service we needed along the way.…”
“She was with us every step of the way providing, exceptional market knowledge, fast communication, and strong negotiation skills.”
People customers mention
County3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
V.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We feel incredibly lucky to have had Lana by our side when buying our home in River Vale. She helped us understand our options, shared her perspective when we needed it, and always made sure the final decision was ours. We truly felt that she was looking out for us and wanted us to find the right home, not just any…
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Lana was amazing in selling our home in Northvale .. She was with us every step of the way providing, exceptional market knowledge, fast communication, and strong negotiation skills.
Matthew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Outstanding realtor! Professional, responsive, and made the entire process smooth and stress-free. Highly knowledgeable, always available to answer questions, and truly went above and beyond. Highly recommend!
Ilye2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We want to sincerely thank Lana for helping us find the perfect apartment. From the very beginning, she was incredibly kind, patient & attentive to every detail making the entire process so much easier and stress-free for us.
She truly took the time to understand what we were looking for and didn’t stop until she…
Jessica9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Working with Lana was an absolute gift throughout both the buying and selling process. She is incredibly smart, knowledgeable, kind, and beyond patient. She is truly someone you can trust during one of the most important moments in your life. Lana supported us every step of the way, always staying poised,…
John12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Selling our home in Norwood with Lana was effortless. Her personalized strategy, calm expertise, and design-focused approach made the entire process stress-free. Lana’s marketing expertise and understanding of luxury homes set our property apart — truly a five-star experience from start to finish.
We feel incredibly lucky to have had Lana by our side when buying our home in River Vale. She helped us understand our options, shared her perspective when we needed it, and always made sure the final decision was ours. We truly felt that she was looking out for us and wanted us to find the right home, not just any home. Always available and incredibly responsive, Lana was also an amazing resource, with a trusted contact to recommend for just about any service we needed along the way. We’re so grateful for her guidance and support and would recommend her in a heartbeat!
Ease of reaching staff: Very easy
Response from the owner · 2 months ago
V, thank you so much for your kind words. I truly loved working with you both and so appreciate the trust you put in me throughout the whole process. It’s very important to me that you always feel informed, supported, and confident in all your decisions and most of all, that you’re happy with the home and location you chose. I’m so happy for you both and wish you so much happiness in your new home in River Vale. I’m also excited to come and see how you make it yours and bring your renovation plans to life!
Mary Connolly2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Lana was amazing in selling our home in Northvale .. She was with us every step of the way providing, exceptional market knowledge, fast communication, and strong negotiation skills.
Response from the owner · 3 months ago
Thank you so much for your thoughtful review. It really was a pleasure helping you and Jim sell your home in Northvale. Thank you for trusting me as your Realtor throughout the entire process. I’m so happy we achieved such a wonderful result. I really appreciate you taking time to share your experience. Wishing you both so much happiness in your new home!
Matthew C. Cardinale2 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Outstanding realtor! Professional, responsive, and made the entire process smooth and stress-free. Highly knowledgeable, always available to answer questions, and truly went above and beyond. Highly recommend!
Response from the owner · 3 months ago
Thank you so much for your kind words! It was truly a pleasure working together and helping you purchase your first home in Old Tappan. I'm so glad I could help make the process smooth and stress-free for you.
Thank you for trusting me as your Realtor and for taking the time to share your experience. Congratulations again! I wish you so much happiness and many wonderful memories in your new home.
Joe BottLocal Guide · 14 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Anyone looking at reviews for an amazing realtor can stop here!!!
I cannot say enough wonderful things about Lana Henriques. From the very beginning, she went above and beyond to make the entire real estate process smooth, organized, and as stress-free as possible.
Her professionalism, knowledge of the market, attention to detail, and constant communication was truly outstanding. Lana was always available to answer questions we came across, she explained each step clearly, and provide honest guidance that made us feel confident in every decision. We never felt pressured or rushed—only supported and well represented.
What impressed us most about Lana was how genuinely dedicated she was to helping us achieve the best possible outcome. She treated us like more than just clients and showed that she truly cared about our needs, goals, and experience. Her hard work, patience, and commitment exceeded every expectation we had.
My wife and I are incredibly grateful for everything Lana did for us and would recommend her without hesitation to anyone looking to buy or sell a home. She is by-far an exceptional realtor! And somehow that doesn’t even seem like a high enough praise! She is a true professional, and someone you can trust completely.
Thank you Lana for making such an important experience so positive and memorable for us. You have absolutely earned our highest recommendation!
Response from the owner · 4 months ago
Joe, You truly made my day. I loved working with you and Lynn -it was such a pleasure, and you're both amazing. Knowing you felt supported, never rushed, and that you recognized the dedication I bring to my clients means everything to me, that's exactly the experience I want when I help sell a home. Thank you for putting all of your trust in me. I'm so happy for you both, and I'm wishing you so much happiness in your new home and this whole new chapter in life! All the best to you, Lana Henriques, Realtor®
Patrick DelaneyLocal Guide · 29 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
All I can say is wow! The best realtor us and our family has ever used. Lana brings her a game to everything she is involved in. Let me start from the beginning. We were just exploring to put our NJ house on the market with Lana around this time last year as we were starting to build a home in TN. Then in July 2025 a water pipe burst on the second floor of our NJ house with no one home 1500 gallons later the house was over 50% destroyed. Lana step in immediately, since we were out of state and became the contractors, go to person to make the decision on our behalf. From picking paint colors to even the hardwood floor and appliances. She kept us abreast of everything going on and got things done that me and my wife wouldn’t even have thought of. The house came out amazing. Lana put it on the market and we accepted an offer in less than a week and got way more than we thought we would. That was all on Lana between social media and networking. Hands down Lana is the best at all aspects of her job. We gained a great realtor and a friend. Love you Lana and thank you so much for your hard work on this sale. From another two happy customers and friends, Patrick and Karen
Response from the owner · 6 months ago
Patrick and Karen, I have never been so touched by a review. Thank you.
The truth is, you two were an absolute pleasure to work with from start to finish. When that pipe burst happened & you were already out of state, all I wanted to do was help to get your home in Bergen County back to where it needed to be so you could keep moving forward with your plans in TN.
Stepping in to coordinate with the contractors & make those decisions was never a task; as your Realtor, it was something I was glad to do. You trusted me & I took that seriously every single day.
The sale outcome speaks for itself, but what I will carry with me is the friendship. Thank you for trusting me with everything. Sending love & wishing you all only happiness in your new home!
Lana
Ilye2 reviewsiTotal number of Google reviews Ilye has written across all businesses on Google Maps, not just this one.
We want to sincerely thank Lana for helping us find the perfect apartment. From the very beginning, she was incredibly kind, patient & attentive to every detail making the entire process so much easier and stress-free for us.
She truly took the time to understand what we were looking for and didn’t stop until she helped us find exactly what we wanted. Her dedication and professionalism made all the difference
We are beyond grateful and would highly recommend Lana without hesitation.
Thank you so much for everything!💕
Response from the owner · 7 months ago
Iliana & Geo, thank you so much for taking the time to write this- it truly means a lot to me. This wasn't the easiest journey but the fact that we made it happen & with a baby due any day makes it even more special! My main goal is always for my clients to happy, that's what makes my job so rewarding. Knowing you're settled in & with your puppy too is the best feeling. Wishing you so many beautiful memories ahead! Warmly, Lana 💕
Jessica Oliveras9 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Working with Lana was an absolute gift throughout both the buying and selling process. She is incredibly smart, knowledgeable, kind, and beyond patient. She is truly someone you can trust during one of the most important moments in your life. Lana supported us every step of the way, always staying poised, professional, and fully present whenever we needed her. Her calm guidance and unwavering dedication made all the difference. We highly, wholeheartedly recommend Lana to anyone looking for a realtor who leads with expertise, integrity, and genuine care. She is a gem!
Response from the owner · Edited 7 months ago
Jessica, your words made my day! I loved working together & getting to know you both. Thank you for all the trust you placed in me through both your sale in Northvale and purchase in Old Tappan. From a seamless sale to navigating the bumps on the buying side — we made it through together, and I couldn’t be happier about how it all came together.
Clients like you make what I do so meaningful. I’m always here for you — whether it’s real estate-related, design help, or anything else.
Wishing you endless happiness and beautiful memories in your new home. 💛
John Henriques12 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Selling our home in Norwood with Lana was effortless. Her personalized strategy, calm expertise, and design-focused approach made the entire process stress-free. Lana’s marketing expertise and understanding of luxury homes set our property apart — truly a five-star experience from start to finish.
Response from the owner · 11 months ago
Thank you for your trust in me! It was a great experience working together on the Norwood sale and creating a strategy that fit the property perfectly. I’m so happy the process felt seamless and that the results reflected all the effort and care that went into it!
Julie Ely2 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Lana Henriques is THE BEST real estate agent I have ever come across over the last 25 years of buying and selling homes in Bergen County. She goes above and beyond in every aspect of the relationship - start to finish. Her knowledge of and expertise in the industry result in seamless closings and highly satisfied clients. She is a pleasure to work with and absolutely recommend her for both buys and sells.
Response from the owner · Edited 4 months ago
Julie, your words truly made my day — thank you! It was an absolute pleasure working with you every step of the home selling process for your Norwood property. You were so organized and proactive, and I love how we instantly clicked — we really think alike! I’m so happy everything came together smoothly and successfully.
Working with clients like you reminds me why I love what I do. I’m always here for you and Luke whenever you need anything.
anita bowe10 reviewsiTotal number of Google reviews anita has written across all businesses on Google Maps, not just this one.
“Everything is going to be alright"...Realtor, Lana Henriques
My realtor, Lana would say these words. These six words and her reassuring calm, professional, approach got me through the sale of my home from day one to Closing. From organizational lists to rolling up her sleeves, Lana was incredible! Lana is the Realtor I needed. Thank you Lana for all you did to make my sale so amazing!
From a very happy client,
Anita Gonzalez
Formerly of-94 Andover Ave
Dumont NJ.
Anita Gonzalez
Response from the owner · Edited 7 months ago
Anita, I’m beyond happy that those six words brought you comfort along the way. 💛 I’m so glad I could bring that sense of calm and make the experience feel seamless from start to finish. My goal from day one was to make sure you felt supported, informed, and at ease — because selling your home in Dumont was so much more than a transaction, it was a deeply personal journey. Thank you for choosing me to guide you through it and for putting your trust in me. I’m excited for all that’s ahead for you and wish you nothing but happiness and new beginnings! Lana
