John Coggins1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, good prices! Been going to these guys for years and intend to continue.
Larry's Independent Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%98+13.9Replies to reviews 7%68+4.8Craft & service penalty84−1.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 68 mobile auto mechanicsPosition by Experts Score among all companies we track in this category. · better than 55%
4.8 ★★★★★ 184 Google reviews · 24 photos
94%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
Nov 2024latest review
Larry's Independent Service at a glance
Customers frequently cite fair pricing, honest communication, and prompt service for repairs like brakes, oil changes, and inspections. Many note the shop's responsiveness and willingness to diagnose issues quickly, often recommending it over dealerships. However, low-star reviews criticize the $150 inspection fee, stating it does not apply toward repairs and questioning the staff's courtesy during urgent situations.
- Google rating: 4.8 out of 5 from 184 reviews (94% five-star).
- Reviews on this page: 184 Google reviews (119 with written comments, 1 with photos).
- Owner responses: the business replied to 51% of reviews.
- Most recent review: November 4, 2024.
- Service: Mobile Auto Mechanic serving Mission Viejo, California.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile auto mechanics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Larry's Independent Service: 88/100 on this factor. Category median: 87.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Larry's Independent Service: 86/100 on this factor. Category median: 80.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Larry's Independent Service: 84/100 on this factor. Category median: 96.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Larry's Independent Service: 98/100 on this factor. Category median: 100.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Larry's Independent Service: 68/100 on this factor. Category median: 65.B
68
Bar = this company · dark tick = category median.
Star ratings
184 Google reviews we collected
- 5 stars17394%
- 4 stars53%
- 3 stars00%
- 2 stars11%
- 1 star53%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
- Praise20795%
- Complaints125%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4219%
- Price & value3918%
- Honesty & trust3817%
- Quality & results3717%
- Speed & response2813%
- Would recommend2110%
- Communication146%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was fast, professional, and thorough, ensuring everything was perfect.”
“Larry's Service has been fair, reasonably priced AND very customer friendly!”
“very overpriced .”
“Chris always takes good care of our vehicles and is very honest.”
“Avoid this place at all costs unless you want to throw your money into a dishonest scammers pocket.”
“I took my car in and it was absolutely a great experience.”
“…first 100 days) but they were able to get my mothers car in the very next day for all new front brakes, brake fluid exchange and new filters!…”
“I recommend anyone to go this shop and talk to Chris.”
“I will never recommend this place to anyone!”
“Communication accurate and detailed in regards to what service is required, etc.”
People customers mention
- Aaron 6 reviews
- Lexus 3 reviews
- Chris 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Larry's Independent Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great service, good prices! Been going to these guys for years and intend to continue.
Kay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
250,000 mile service this time. In addition to 250K things to do, found some problems which were fixed. These guys are great. Car is now back in great shape!
General repairs & maintenance+ Punctuality+ Quality+ Professionalism
bob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Larrys has been taking care of my cars for a long time. Very trustworthy and straight forward. Thanks guys.
Jay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Chris provided an excellent oil change experience. He was fast, professional, and thorough, ensuring everything was perfect. His attention to detail and friendly approach made the visit enjoyable 👍
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Half the price for oil change at Mercedes and check of hoses, brakes, filters, rotation of tires.
Beverley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Chris was very helpful and it was a pleasant first time experience. Not going back to dealership.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 26 | — |
| Oil change | 15 | — |
| Auto engine diagnostic | 13 | — |
| Brakes | 7 | — |
| Air & cabin filter replacement | 6 | — |
| Wheel alignment | 5 | — |
| Steering & suspension repair | 4 | — |
| Air conditioning | 3 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 184 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Dennis Andrews9 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent and VERY responsive!!
Kay Kobayashi10 reviewsTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google250,000 mile service this time. In addition to 250K things to do, found some problems which were fixed. These guys are great. Car is now back in great shape!
- Positive: Punctuality, Quality, Professionalism, Value
- Services: General repairs & maintenance
Response from the owner · 5 years ago
Thank you Kay for rating us.
bob S6 reviewsTotal number of Google reviews bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLarrys has been taking care of my cars for a long time. Very trustworthy and straight forward. Thanks guys.
Jay Arguilles3 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris provided an excellent oil change experience. He was fast, professional, and thorough, ensuring everything was perfect. His attention to detail and friendly approach made the visit enjoyable 👍
David Powell6 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris and his crew always do a great job.
Karen Mahoney3 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHalf the price for oil change at Mercedes and check of hoses, brakes, filters, rotation of tires.
Beverley3 reviewsTotal number of Google reviews Beverley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris was very helpful and it was a pleasant first time experience. Not going back to dealership.
Stefani HasslerLocal Guide · 15 reviewsTotal number of Google reviews Stefani has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnother great service from Larry's Independent. Chris always takes good care of our vehicles and is very honest.
Cynthia Ayon1 reviewTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience. Chris is always helpful and caring about his customers. Thank you!
Business details
- Address: 25712 Taladro Cir Unit A, Mission Viejo, CA 92691
- Phone: (949) 830-4204
- Website: larrysindependentservice.com
- Service area: Mission Viejo, CA