Google reviewers rate LaserAway Costa Mesa 4.7 out of 5 based on 354 reviews, highlighting the facility’s clean environment, ample parking, and punctual appointments. Customers frequently praise the friendly front desk staff and nurses for their professional communication, thorough explanations, and ability to create customized treatment plans for services like laser hair removal, Botox, and microneedling. However, some lower-rated reviews criticize inconsistent treatment results, aggressive spam calling, and a lack of accountability when addressing concerns about ineffective procedures or skin reactions.
Google rating: 4.7 out of 5 from 354 reviews (92% five-star).
Reviews on this page: 354 Google reviews (275 with written comments, 3 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 10, 2026.
Service: Tattoo Removal Service serving Costa Mesa, California.
Data from Google, last updated November 11, 2026.
Star ratings
354 Google reviews we collected
4.7of 5
5 stars32792%
4 stars31%
3 stars10%
2 stars62%
1 star175%
Praise vs complaints
Phrases our text analysis found in 275 written reviews
95%praise
Praise34595%
Complaints185%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14841%
Quality & results6518%
Would recommend4512%
Communication3510%
Speed & response349%
Honesty & trust226%
Price & value144%
What customers talk about
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love Love my nurse Michelle so happy she was working on Valentine’s Day ♥️ Very professional and sweet.”
“She gave a wonderful service for my appointment yesterday and I highly recommend her”
“Avoid – Terrible Customer Service and Inconsistent Results”
“Angie is the best, highly recommended if you have a chance to book her.”
“I don’t recommend this place a couple of years ago I did laser on my upper lip and I got brown spots on my skin do not recommend them stay away I woul…”
“…g Botox and I was very nervous but Nurse Angie really put me at ease, listened to my concerns and walked me through the process step by step.…”
“I always trust LaserAway to give me a safe and efficient experience, handled with care and kindness.”
“I trust this company so much bec it is the leader in the industry , They are ran by licensed Registered Nurses , operated professionally and empatheti…”
“I feel completely scammed.”
“The services are definitely expensive but for me, they are worth it.”
“Laser away pricing is always “on sale” and after I bought my initial package and referred a friend there was a deal for full leg, same price (after I…”
People customers mention
Michelle43 reviews
Shannon17 reviews
Julia16 reviews
Jena10 reviews
Botox8 reviews
Angie7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Staff is very friendly. As a male, it’s an uncomfortable situation to be in when a female nurse is shining a light on those intimate areas. The staff makes you feel comfortable and has your best interest in mind.
Price assessment: Reasonable price
Services: Male body hair removal
Response from the owner · 6 hours ago
Thanks for the beautiful review, Ben! Your satisfaction is always our top priority and we can’t wait to share your feedback with the team! <3
Gina Fisher1 reviewiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Love Love my nurse Michelle so happy she was working on Valentine’s Day ♥️ Very professional and sweet.
Price assessment: Great price
Services: Service not listed
Response from the owner · a year ago
Gina, we pride ourselves on your satisfaction and love hearing that Tiffany at LaserAway is hitting the mark! We will definitely pass along your kind words to our team. Positive feedback like yours motivates us to continue providing exceptional service.
Tiffany is a valuable asset to our team, and their dedication to client satisfaction truly shines through. We empower our staff to create personalized experiences for each client, and it sounds like Tiffany did an amazing job of achieving that for you.
Thank you for sharing your experience. We will be sure to share this with the team to let them know what a positive impact they have made!!
We look forward to seeing you again soon!
– LaserAway Customer Support Team
Staci Perez4 reviewsiTotal number of Google reviews Staci has written across all businesses on Google Maps, not just this one.
Allison was great at easing my nerves as I got filler. Thank you!
Response from the owner · 2 days ago
Hi Staci,
Thank you so much for taking the time to share that! I'm going to make sure Allison sees your note, it’s definitely going to make their day. we're really lucky to have them on our team, especially because they have such a knack for making people feel at ease the moment they walk through the door.
We know that coming in for a treatment can sometimes feel a little intimidating, so hearing that you felt truly comfortable and well-cared for means the world to us. At the end of the day, we want the actual visit to be just as smooth as the results themselves. We're already looking forward to seeing you back in the clinic!-LaserAway Customer Support Team
rere boubes8 reviewsiTotal number of Google reviews rere has written across all businesses on Google Maps, not just this one.
She gave a wonderful service for my appointment yesterday and I highly recommend her
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
Hi, Thanks for taking the time to leave this FABULOUS review! We’re so glad to hear that our team provided a positive experience. - LaserAway Costa Mesa
Michelle Lewis3 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Hi Valerie,
Thank you so much for taking the time to share that! I'm going to make sure Julie sees your note, it’s definitely going to make their day. we're really lucky to have them on our team, especially because they have such a knack for making people feel at ease the moment they walk through the door.
We know that coming in for a treatment can sometimes feel a little intimidating, so hearing that you felt truly comfortable and well-cared for means the world to us. At the end of the day, we want the actual visit to be just as smooth as the results themselves. We're already looking forward to seeing you back in the clinic!
- LaserAway Customer Support Team
Jennifer Roseth2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
It was my first time doing Botox and I was very nervous but Nurse Angie really put me at ease, listened to my concerns and walked me through the process step by step. I know I'm going to love my results !!
Services: BOTOX treatments
Response from the owner · 2 weeks ago
Jennifer Thanks for the love! We work hard to provide the best LaserAway Costa Mesa experience and can’t wait to continue!
Melinda Anderson9 reviewsiTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Incredible service at the LaserAway, Costa Mesa! Suzi and Jessica at the front desk were kind and so friendly. They helped me with a customized treatment plan. Nurse Michele was incredible. The best facial I’ve ever had!
Price assessment: Great price
Services: BOTOX treatments, Service not listed
Response from the owner · 2 weeks ago
Hi Melinda,
Thank you so much for sharing your experience! Everyone here at LaserAway Costa Mesa is so glad to hear that you felt well-informed and comfortable throughout your visit. We know that every patient comes in with different goals, so making sure you feel confident in your specific care is always our top priority.
we're thrilled that the level of attention you received made a positive impact. Whether you're coming back for a follow-up or looking to explore a different treatment, we can't wait to have you back at the clinic. Thanks again for choosing us!
-LaserAway Customer Support Team
J S7 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Honestly it’s wild because I’ve had the same experience at multiple laser aways.
The front desk staff is always warm and inviting and the nurses are lack luster, no personality, dry, and just going through the motions.
Honestly it’s fine for me for laser hair removal… but I would never get anything serious done where I needed to communicate with the nurses about my preferred aesthetic for my face with botox or lasers.
Price assessment: Reasonable price
Services: Underarm hair removal
Response from the owner · 2 weeks ago
Hi J S,
We sincerely apologize for the recent challenges you've faced at LaserAway. We know that your time is valuable, and we deeply regret any moment where our team wasn't as attentive or responsive as you expected. Every client deserves a personalized and high-end experience, and We're working hard to ensure we meet that standard every single time.
A member of our team is proactively trying to find your contact details, and if successful, you can expect a call within 24 hours to discuss your concerns. Should you prefer to reach out to us first, please email [email protected]. We appreciate your patience and are fully committed to resolving this for you.