Google reviewers rate the firm 4.8 out of 5 based on 30 reviews, with the owner responding to 27 percent of them. Clients frequently cite responsive communication, timely updates, and diligent case management for auto and motorcycle accidents. Staff are described as professional and empathetic, often handling complex insurance negotiations to secure settlements. No recurring criticisms appear in the provided excerpts, which consist entirely of five-star feedback.
Google rating: 4.8 out of 5 from 30 reviews (87% five-star).
Reviews on this page: 30 Google reviews (23 with written comments, 1 with photos).
Owner responses: the business replied to 27% of reviews.
Most recent review: September 25, 2026.
Service: Paralegal serving Lewiston, Maine.
Data from Google, last updated November 10, 2026.
Star ratings
30 Google reviews we collected
4.8of 5
5 stars2687%
4 stars310%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
98%praise
Praise4498%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1329%
Quality & results920%
Speed & response716%
Communication716%
Staff & attitude511%
Price & value24%
Honesty & trust24%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend this law firm in representing you.”
“My settlement came quickly and was available that same day.”
“They gave me contact information and were quick to respond to any questions or concerns.”
“Was phenomenal answered all my questions got back to me reasonable time helped out with everything that I could think of really good people would Reco…”
“The folks at Joe Bornstein are pleasant, polite, and extremely professional.”
“When we did not get an amount they thought was fair they did everything they could and even took a loss in money themselves to make sure I got a fair…”
“…ng that I could think of really good people would Recommend to anyone trustworthy honest people!…”
People customers mention
Michelle6 reviews
Amanda4 reviews
Ben4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Tanna and Amanda were amazing! I am so grateful for everything they did for me after my car accident. I highly recommend this law firm in representing you. Thank you, again!
Response from the owner · a month ago
Thank you Duane! It was our pleasure to represent you and we're happy to hear that you're pleased with the end result.
Tater Tot2 reviewsiTotal number of Google reviews Tater has written across all businesses on Google Maps, not just this one.
My time with the employees at Joe bornsetin
Was phenomenal answered all my questions got back to me reasonable time helped out with everything that I could think of really good people would Recommend to anyone trustworthy honest people!
Response from the owner · a month ago
Thank you for the kind words! Our team works hard to represent injured Mainers and we're pleased to hear that you are happy with our services.
Juan Mateo3 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
The law office was very easy to work with I never had to leave my home during recovery. They sent someone out to answer questions as to whether I should move forward or not. They gave me contact information and were quick to respond to any questions or concerns. They worked diligently to get me a better offer than the first that was presented to me. My settlement came quickly and was available that same day.
Response from the owner · 7 months ago
Thank you April! We're so happy to hear that you're pleased with our services. It was our pleasure to represent you every step of the way.
nathaniel alves4 reviewsiTotal number of Google reviews nathaniel has written across all businesses on Google Maps, not just this one.
Bornstein office was diligent and took care of everything! They handled the hospital and all other people owed money from my accident. I would recommend them to anyone to get what you deserve!
Response from the owner · 8 months ago
Thank you Nathaniel! Our team works hard to represent injured Mainers after an accident and we're happy to hear that you're pleased with our services. It was a pleasure to work with you every step of the way.
April Mckay2 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
I am so impressed with everyone at Joe Bernstein. They dont forget that there is a person involved in every claim and always put them first and not a dollar sign. They fight for what is right and go above and beyond. They were very supportive when I hired them to see if the driver who hit and killed my brother would help cover some costs of his death but most of all give me closure. When we did not get an amount they thought was fair they did everything they could and even took a loss in money themselves to make sure I got a fair settlement. I did not expect a "lawyers" office to put the person first..but that is exactly what they did for me. If you are looking for some one who will be on "your" side these are the people you need!!! Thank you Tana and Michelle!
Response from the owner · 9 months ago
Thank you April - it was our pleasure to help your family. We appreciate the kind words and are glad we could help make a difficult time a little better.
Michael Emerson3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
They helped me every step of the way on my claim even gave me some pointers on what to do on some parts they didn’t handle witch was very welcomed and helped me out along the way with our claim. If it wasn’t for there help I wouldn’t have gotten the compensation I deserved and can’t thank them enough.
Positive: Professionalism
Kaytlin Edwards4 reviewsiTotal number of Google reviews Kaytlin has written across all businesses on Google Maps, not just this one.
I was involved in a motorcycle accident. Ben Bornstein and Michelle assisted me and made sure I was taken care of. I didn't have to do anything as they did all the work which relieved alot of stress. Michelle answered all questions, multiple times of days for over 6 months. They are responsive and make sure you are involved with what is going on. I would recommend Joe Bornstein offices to anyone I truly care for !
