Personal injury attorney · Springfield, MA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%86+20.8Value 14%99+14Replies to reviews 7%57+4Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 74 child custody lawyersiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★651 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the firm 4.9 out of 5 based on 651 reviews, with the owner responding to 84% of them. Clients frequently praise the team for handling personal injury cases involving car and motorcycle accidents, citing clear communication, prompt updates, and successful settlements. However, a small number of low-star reviews criticize perceived disrespect during intake, allegations of discrimination, and complaints about missed appointments or inadequate case management.
Google rating: 4.9 out of 5 from 651 reviews (96% five-star).
Reviews on this page: 651 Google reviews (602 with written comments, 8 with photos).
Owner responses: the business replied to 84% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyChild Custody Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Law Offices of Mark E. Salomone: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Law Offices of Mark E. Salomone: 86/100 on this factor. Category median: 85.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Law Offices of Mark E. Salomone: 96/100 on this factor. Category median: 98.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Law Offices of Mark E. Salomone: 99/100 on this factor. Category median: 90.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Law Offices of Mark E. Salomone: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Law Offices of Mark E. Salomone: 57/100 on this factor. Category median: 74.C
57
Bar = this company · dark tick = category median.
Star ratings
651 Google reviews we collected
4.9of 5
5 stars62496%
4 stars51%
3 stars20%
2 stars20%
1 star183%
Praise vs complaints
Phrases our text analysis found in 602 written reviews
97%praise
Praise98697%
Complaints273%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30030%
Would recommend21521%
Quality & results16616%
Communication13513%
Speed & response11812%
Honesty & trust687%
Price & value111%
What customers talk about
We read 602 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would DEFINITELY recommend this office to anyone looking for a knowledgeable and caring legal team!”
“Called to see if they can take my case and got disrespected and was yelled at saying No!”
“I would absolutely recommend this law firm to anyone looking for a legal team that is professional, trustworthy, and genuinely cares about its clients.”
“I would highly recommend the NOONE hire Steven morelli, he is an absolute lier and I have every conversation recorded proving the proof.”
“Her communication and attention to detail truly made a difference, and I am extremely grateful for everything she did.”
“Awful experience will never go through them ever again took half the settlement did not help when I needed it.”
“They took their time to answer questions, explain everything clearly, and made me feel comfortable and supported.”
“She was always kind, responsive, and willing to answer my questions or help whenever I needed assistance.”
“Now after talking with them, they finally got the paperwork in from the health insurance, but now the settlement check will be delayed going out AGAIN.”
“I always felt that my case was important and that I had people in my corner who genuinely cared about my well-being and getting the best possible outcome.”
“They worked very closely with me, made sure I was always informed of updates about my case, and fought to get me a fair settlement.”
People customers mention
Kesha15 reviews
Germain13 reviews
Alexis13 reviews
Bailey11 reviews
Cruz11 reviews
Gabby10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ggrace5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a great experience with Mark E. Salomone!! I was in a car crash and they took care of EVERYTHING all the paperwork, phone calls, etc. They took their time to answer questions, explain everything clearly, and made me feel comfortable and supported. I would DEFINITELY recommend this office to anyone looking for…
NNicole2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had a great experience working with this law firm. They worked very closely with me, made sure I was always informed of updates about my case, and fought to get me a fair settlement. I’m very glad I chose Mark E. Salomone!
JJoshua12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It was a pleasure to work with Debbie and the rest of the staff at this office. I would highly recommend them in the future.
MMya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience with Mark E Solomone Law Services after being injured in a car accident. The staff was very helpful and made the whole process of dealing with my personal injury case much less stressful. They took the time to answer my questions, explain the legal process, and keep me updated throughout my…
DDiane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
⭐⭐⭐⭐⭐ I highly recommend Kiera and Solomon Law Office! They were professional, quick to respond, and kept us informed every step of the way. They worked hard on my daughter’s case and got us a settlement we were happy with. They made the whole process easy, and I couldn’t be more grateful. Definitely recommend Kiera!
SShemekiaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Anysmarie handled all matters diligently and with care; each pivotal step was handled in a timely manner with thoughtful consideration for the best outcome. Thanks for your trusted services!
10/19- Life happens and accidents may occur, but I will always have great confidence in the law office of Monkey Solomon.…
I had a great experience with Mark E. Salomone!! I was in a car crash and they took care of EVERYTHING all the paperwork, phone calls, etc. They took their time to answer questions, explain everything clearly, and made me feel comfortable and supported. I would DEFINITELY recommend this office to anyone looking for a knowledgeable and caring legal team! Bailey was great and efficient in her work. 100/10 recommend
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Nicole Brooks2 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Had a great experience working with this law firm. They worked very closely with me, made sure I was always informed of updates about my case, and fought to get me a fair settlement. I’m very glad I chose Mark E. Salomone!
Response from the owner · a week ago
Hello Nicole. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a client.
B
Britney Underwood2 reviewsiTotal number of Google reviews Britney has written across all businesses on Google Maps, not just this one.
I cannot say enough great things about this law firm and the incredible support I received throughout my accident case! From beginning to end, the entire team was professional, compassionate, knowledgeable, and dedicated to helping me through what was a very stressful and difficult time in my life.
Dealing with an accident, injuries, and the legal process can be overwhelming, but this team made the experience so much easier. I always felt that my case was important and that I had people in my corner who genuinely cared about my well-being and getting the best possible outcome.
I especially want to recognize Anysmarie Santiago, the File Administrator, for her exceptional customer service, patience, and professionalism. Anysmarie was absolutely amazing throughout the process! She was always kind, responsive, and willing to answer my questions or help whenever I needed assistance. Her communication and attention to detail truly made a difference, and I am extremely grateful for everything she did.
What stood out to me the most was how supported I felt throughout the entire process. It wasn't just about handling a case; it was about helping someone navigate a difficult chapter in their life.
I am beyond thankful for the hard work, dedication, and care this firm provided. A special thank-you to Anysmarie Santiago for going above and beyond! Your kindness and professionalism did not go unnoticed.
I would absolutely recommend this law firm to anyone looking for a legal team that is professional, trustworthy, and genuinely cares about its clients. Thank you all for everything!
Response from the owner · a week ago
Dear Britney: Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and case results, and we’re glad to hear that we succeeded.
J
Joshua Stevens12 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I had a great experience with Mark E Solomone Law Services after being injured in a car accident. The staff was very helpful and made the whole process of dealing with my personal injury case much less stressful. They took the time to answer my questions, explain the legal process, and keep me updated throughout my case. I really appreciated their communication and how they handled everything, especially during an already stressful situation. I would definitely recommend them to anyone dealing with injuries from a car accident!
Response from the owner · a week ago
Dear Mya: We care a great deal and we try to show it by our actions. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a client.
D
Diane Erdmann3 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ I highly recommend Kiera and Solomon Law Office! They were professional, quick to respond, and kept us informed every step of the way. They worked hard on my daughter’s case and got us a settlement we were happy with. They made the whole process easy, and I couldn’t be more grateful. Definitely recommend Kiera!
Response from the owner · a week ago
Dear Diane: We value our clients greatly and do our utmost to ensure that they get nothing but the best from us. Thank you for the kind review.
S
Shemekia PearsonLocal Guide · 30 reviewsiTotal number of Google reviews Shemekia has written across all businesses on Google Maps, not just this one.
Anysmarie handled all matters diligently and with care; each pivotal step was handled in a timely manner with thoughtful consideration for the best outcome. Thanks for your trusted services!
10/19- Life happens and accidents may occur, but I will always have great confidence in the law office of Monkey Solomon. They always rise to the occasion to take care of me and my family's needs. Thank you for doing the best that you can, as always.
Response from the owner · a year ago
Dear Shemekia: We value our clients greatly and do our utmost to ensure that they get nothing but the best from us. Thank you for your feedback!
E
Earl Reed5 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
I had a wonderful experience working with Kesha Germain. She was great. She helped me along throughout the whole process. Answer any questions I had. I would definitely recommend.
Response from the owner · 2 weeks ago
Dear Earl: Thank you very much for your 5 star review of our firm. If you or your friends/family ever need our services in the future, please don't hesitate to contact us.
B
Brenden Wilson1 reviewiTotal number of Google reviews Brenden has written across all businesses on Google Maps, not just this one.
If you want an attorney that truly cares then look no further! Attorney Nicole Murray kept things real and we are so happy with the results we got for my sister Ashley's claim!
Response from the owner · 4 weeks ago
Dear Angelina: Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and case results, and we’re glad to hear that we succeeded.
