Lawn Doctor of Parma-Middleburg Heights at a glance
Customers frequently highlight the punctuality, professionalism, and detailed communication of the technicians, who often explain treatments and provide specific reports after visits. Services include aeration, overseeding, fertilization, and pest control, with many noting that the company addresses specific lawn issues promptly. However, a small number of low-star reviews criticize a perceived decline in service quality and communication following a change in local ownership, citing missed appointments, billing errors, and aggressive upselling.
Google rating: 4.8 out of 5 from 102 reviews (95% five-star).
Reviews on this page: 102 Google reviews (96 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Gardener serving Broadview Heights, Ohio.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
102 reviews on Google
5★97
4★1
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thanks to your professional and reliable service, I can now spend more time focusing on the things I truly enjoy in life.”
“My lawn looks awesome, would highly recommend them.”
“I cannot recommend them enough!”
“I would like to take a moment to express my sincere appreciation for the wonderful service your company has provided.”
“I trust him with my lawn care and look forward to even better results after my aeration and overseeding”
“He was very responsive when I pointed out the areas that often get missed during treatments.”
“Technician Christopher pollard took the time to explain any concerns I had about the yard.”
“This company was slightly more expensive on cost, but, It was absolutely worth it in my mind.”
“Now I am onto the next company and they offer more at a lower cost.”
People customers mention
Greg18 reviews
Pollard6 reviews
Hyland5 reviews
Chris4 reviews
Christopher3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
闻静3 reviewsiTotal number of Google reviews 闻静 has written across all businesses on Google Maps, not just this one.
I would like to take a moment to express my sincere appreciation for the wonderful service your company has provided.
Since choosing Lawn Doctor, so many of the problems and frustrations I used to experience with my lawn have been taken care of. What once required my time, energy, and constant attention has become something I no longer need to worry about. Thanks to your professional and reliable service, I can now spend more time focusing on the things I truly enjoy in life.
I would also like to give special recognition to Matt, who has been taking care of our lawn. He is consistently hardworking, responsible, and dedicated to doing his job well. Every visit reflects his professionalism, attention to detail, and genuine commitment to providing excellent service. His efforts have certainly not gone unnoticed, and I truly appreciate everything he does.
To me, excellent service is about more than simply completing a job. It is about earning trust, providing peace of mind, and making someone’s everyday life a little easier. Your team has accomplished exactly that.
Please extend my heartfelt thanks to Matt and let him know how much his hard work is appreciated.
Thank you again for your dedication, professionalism, and outstanding service. I am truly grateful to have Lawn Doctor taking care of our lawn!
Warm regards
Jing wen
Response from the owner · 6 days ago
Jing, wow. Thank you for such an incredibly thoughtful review! Your words truly mean so much to us. Knowing that we've taken the worry out of caring for your lawn and given you more time to enjoy the things you love is exactly why we do what we do. I'm especially proud to hear how much Matt's care and dedication have meant to you, and I'll absolutely make sure he sees your kind words. We're so grateful for your trust and for the opportunity to care for your lawn. Thank you for making our day!
Michelle Giltner6 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Sean did a great job today with the Fall Liquid Aeration. He was a gentleman and respectful. He was very responsive when I pointed out the areas that often get missed during treatments. He jumped right on it and did a great job.
Thank Sean!
Response from the owner · a week ago
Thank you for sharing your experience Michelle. We pride ourselves on attention to detail and this is great to hear!
Renee Ackim7 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
A very proactive approach to improving our lawn conditions. 100% satisfaction
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for your amazing review and for sharing your pictures. We really enjoy your property and look forward to working with you for many more years.
DawglbLocal Guide · 37 reviewsiTotal number of Google reviews Dawglb has written across all businesses on Google Maps, not just this one.
I've had many lawn technicians do the work on my yard throughout the years. Chris was the first to really pay attention to details. Thanks so much it's nice to have someone care about their work.
Price assessment: Reasonable price
Response from the owner · a month ago
You nailed it! Technicians who care and detailed approach every day is our promise. Thank you for your review.
Lori MullinsLocal Guide · 21 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Love my lawn care service with Lawn Doctor. Christopher is always prompt and courteous, he knows his job well. I have about 4 different lawn care services and like Lawn Doctor the best. My lawn looks awesome, would highly recommend them.
Response from the owner · a year ago
What fantastic feedback Lori! We adore working with your lawn to keep it looking its best.
Gino Lovano7 reviewsiTotal number of Google reviews Gino has written across all businesses on Google Maps, not just this one.
The Lawn Doctor Team is exceptional. Brendan came out today to my house in Broadview Heights and was so knowledgeable and professional. I trust him with my lawn care and look forward to even better results after my aeration and overseeding
Response from the owner · a month ago
Gino, you know how much we love that you care about your grass—and we love that Brendan cares about it too! Thank you for trusting our team with your lawn. We're all excited to see how that aeration and overseeding will make it more lush and green!
Thomas Woodward10 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
I wanted to give Chris Pollard a HUGE SHOT OUT FOR SUCH AN AWESOME JOB. CHRIS has made my yard look great! I WILL RECOMMEND LAWN DOCTOR TO ALL MY NEIGHBORS! I ALSO WANT TO THANK JAMIE SHE IS AWESOME AS WELL!!!!!
Response from the owner · a year ago
Wow! Thank you for sharing your experience Thomas. We've been blessed working with you. We so appreciate your referrals as well!
Mary Jo Brown2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I would like to say how pleased I am with the service and information I receive from my technician, Chris Pollard. Chris answers all my question with patience and understanding. He has shown pride in his work by helping bring back a struggling lawn damaged by two golden retrievers. He commented today that he appreciated my effort to follow his advice in getting the lawn looking much better. I think another aeration treatment in the fall will do wonders for filling in some weak spots. Thank you Christopher. I appreciate all your hard work.
Response from the owner · 4 months ago
Thank you again for all of your trust and for your continued feedback. We enjoy working to keep your lawn in top shape.
Lynn GaukinLocal Guide · 17 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
We have been very pleased with the service from Lawn Doctor Parma Heights. Their technician, Chris Pollard, is doing a wonderful job. He is always courteous, conscientious, and professional. Chris takes the time to ensure everything is done properly, and it really shows in the appearance of our lawn. The lawn looks great and has never been healthier. I appreciate his attention to detail and dedication to providing excellent service. Highly recommend Lawn Doctor Parma Heights and especially Chris for his outstanding work!
Response from the owner · 4 months ago
Lynn, thank you so much for your kind words and for trusting Lawn Doctor since 2021. It’s wonderful to hear that your lawn is healthier than ever and that the care and attention you receive continue to show in the results. We truly appreciate your loyalty, your recommendation, and the opportunity to keep your lawn looking its best year after year!
Phillip FritzLocal Guide · 32 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
I cannot say enough about the professionalism of this company. Aimee was stupendous and Brendan took the time to answer my questions and then, after he performed our treatment, sent a detailed, property specific synopsis of what he did and what to expect, to make sure we get the service we need. And, he was just so nice. I researched five lawn care places. This company was slightly more expensive on cost, but, It was absolutely worth it in my mind. Brendan is A++++ in my book!!! Aimee is stellar as well!!!
Response from the owner · 5 months ago
Thank you so much for this—it truly means a lot. I know you put time into finding the right fit, and I’m really glad you felt confident in your decision. Taking the time to explain, follow up, and make sure you feel taken care of is exactly what matters most to us. We’re grateful to be caring for your lawn and giving you one less thing to worry about at home.
