Lawn care service · Brockton, MA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty82−1.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 47 lawn care servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★1,588 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lawn Doctor of South Shore 4.9 out of 5 based on 1588 reviews, with the owner responding to 95% of them. Customers frequently praise the punctuality, thoroughness, and professional communication of technicians during services like aeration, seeding, and fertilizing. However, low-star reviews highlight recurring issues with billing transparency, unfulfilled service guarantees, and inconsistent treatment results that left some lawns in poor condition despite payment.
Google rating: 4.9 out of 5 from 1,588 reviews (94% five-star).
Reviews on this page: 1,588 Google reviews (1,172 with written comments, 29 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 28, 2026.
Service: Lawn Care Service serving Brockton, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other lawn care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Lawn Doctor of South ShoreLawn Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lawn Doctor of South Shore: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lawn Doctor of South Shore: 87/100 on this factor. Category median: 90.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lawn Doctor of South Shore: 82/100 on this factor. Category median: 98.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lawn Doctor of South Shore: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lawn Doctor of South Shore: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lawn Doctor of South Shore: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
1,588 Google reviews we collected
4.9of 5
5 stars1,48594%
4 stars543%
3 stars101%
2 stars60%
1 star332%
Praise vs complaints
Phrases our text analysis found in 1,172 written reviews
98%praise
Praise1,34898%
Complaints282%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2516%
Reasonable10567%
Overpriced74%
Not sure2013%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results49136%
Staff & attitude46234%
Speed & response16212%
Communication15912%
Would recommend675%
Price & value191%
Honesty & trust161%
What customers talk about
We read 1,172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Philippe was quick and thorough and polite, thanks”
“I have the worst experience ever with this company, they lure the customer to their service with aggressive advertising, I have not noticed any change…”
“Eduardo did my work, he was very professional, and cleaned up nicely.”
“The service rep Bella was very rude and hung up on me when I was explaining that I was discontinuing service because they could not do anything about the weeds.”
“He was very responsive to a couple of questions I had.”
“I couldn’t get additional visits to treat my weeds because Brandon was not responsive.”
“As always you are very good about communicating when you’re coming and come on the day that day.”
“I would recommend them and have to anyone who will listen.”
“In general, they are responsive and we were happy with initial service but I can't in good faith recommend them.”
“…I have better things to do these Guy’s are Pros at lawn care and very reasonable in costs the most important they know there stuff my beautiful lawn d…”
“They were in the wrong, but sometimes it is not worth it to fight.”
“By the end of our conversation, I felt genuinely informed and confident — not just sold to.”
People customers mention
Jessie21 reviews
Alex18 reviews
Henry17 reviews
Jim16 reviews
Scott16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lawn Doctor of South Shore for 8 kinds of job. Pick one to see what they paid and said.
PPaul6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Eduardo did my work, he was very professional, and cleaned up nicely..... Thank again, Eduardo!
Reasonable priceFlea & mite extermination
PPaul11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Darius did great coverage spreading winter treatment on my lawn. Ensured he covered entire lawn..
Reasonable priceService not listed
Dd5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Lawn Doctor staff are all very personable, and can be reached by phone when necessary. My latest service by Anthony was completed in a neat and professional manner.
RRick4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Lawn Doctor came to aerate, seed and fertilize today. Did what they said they would do. Timely, orderly, friendly. Thank you to Jim Cox and associate who did all the work.
Reasonable priceGrass seedingWeed control
DDavidLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Lawn Doctor did a very thorough job aerating and seeding my front and back yards. The whole process took about 45 minutes and I was very satisfied!
Reasonable priceGrass seedingService not listed
JJohnLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great company always professional and come to your home the day scheduled. The employees are friendly and polite. Scott took the time to speak with me and answered questions I had about the application.
Lawn Doctor staff are all very personable, and can be reached by phone when necessary. My latest service by Anthony was completed in a neat and professional manner.
Response from the owner · Edited a week ago
Thank you so much for your great review! We're so happy to hear your communication with us is always easy! We really appreciate positive feedback like yours.
R
Rick Alcorn4 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Lawn Doctor came to aerate, seed and fertilize today. Did what they said they would do. Timely, orderly, friendly. Thank you to Jim Cox and associate who did all the work.
Price assessment: Reasonable price
Services: Grass seeding, Weed control
Response from the owner · a week ago
This is so great to hear, Rick! Timely, orderly and friendly are three very high praises; we're thrilled that we've earned them! We'll be sure to let Jim and Ross know of their job well done!
W
WILLIAM GOODROW1 reviewiTotal number of Google reviews WILLIAM has written across all businesses on Google Maps, not just this one.
