Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Lawn Love Lawn Service of Austin 4.8 out of 5 stars based on 1787 reviews. Positive feedback highlights punctuality, clear communication, and the quality of lawn mowing and cleanup services, with many noting the ease of using the company’s app for scheduling and transparent pricing. However, a recurring criticism in low-star reviews involves unreliable contractor assignments, frequent rescheduling, and disputes over billing or adherence to specific customer instructions.
Data from Google, last updated November 9, 2026.
1,787 Google reviews we collected
Phrases our text analysis found in 1,363 written reviews
How often each topic comes up in the written reviews
We read 1,363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you, Leonardo, for such an outstanding experience!”
“The 2 following services were horrible and with different “pros” each time.”
“He was quick to respond, easy to communicate with, and was able to get me on his schedule right away.”
“This second pro is starting to do the same thing claiming the weather has caused a delay when it's been two weeks since the rain.”
“From start to finish, he was incredibly attentive, professional, and genuinely committed to ensuring all of our needs were met.”
“Completely unprofessional and I will never use you guys ever.”
“I would absolutely recommend him to anyone looking for someone who takes pride in their work!”
“It was easy to get setup for my first service but after that has been an inconvenient nightmare, wouldn't recommend due to unreliability.”
“Kevin is always very communicative, and does an amazing job!”
“The 3rd “pros” not only did not read the property notes, they also did not respond to my direct message about avoiding said area in my yard.”
“They were quick and professional and reasonably priced.”
“…ake pride in there work was a rush job For what they charge it is not worth the money…”
“We've used Lawn Love for a couple of years and Hector is the best—always on time, dependable, and only reschedules for bad weather.”
“…nsitive financial information and then offer zero confirmation, zero transparency, and zero urgency when a customer raises concerns about the security…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,787 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My lawn looks better than it ever have with lawn pro
Howard, that's what we love to see! A lawn that looks better than ever is the goal every time. Thanks for trusting Lawn Love with it!
I’m honestly surprised by the 5 star reviews on Google. Look at yelp reviews before booking with this service. Don’t get tricked into the $19.99 deal. I started with lawn love a few mths ago. The first service was okay. They canceled and rescheduled and switch pros on me. Positive from the first service, the pros communicated with me and responded to my direct messages with them. The 2 following services were horrible and with different “pros” each time. The second service was canceled by me because all the grass was dead and they cut the dead grass anyways and expected me to pay when I had canceled the service. They also damaged property that I specifically told them to avoid in my property notes. The second service was refunded because I had PROOF of cancellation and did not agree to service. 3rd service was done poorly and AGAIN damaged property. The 3rd “pros” not only did not read the property notes, they also did not respond to my direct message about avoiding said area in my yard. Lawn Love first said they would refund for the careless job then decided they were not going to refund because the job was done. They are going to send money for the damage done but unfortunately it will not cover profit lost (a large amount of medicinal plants I cultivate and provide for others was damaged) so there is now profit lost due to the damage their “pros” caused. Customer service is mediocre. The pros do not read notes nor do they respond to direction or needs of the customer they serve. Again, look at the reviews on yelp and you’ll see similar stories spanning over years. This company is incompetent and clearly do not care about the clients they serve. BEWARE AND SCHEDULE AT YOUR OWN RISK
We hear you, Ariane, and we are deeply sorry for letting you down. This is completely unacceptable, and we understand why you are so upset. You trusted us with your property, and we failed to respect your notes, your time, and your livelihood. Losing your medicinal plants is devastating, and it is incredibly frustrating that our pros ignored your specific instructions and communication. We sincerely apologize. Please keep an eye out for an email from our team shortly.
They never show up just reschedule. I've tried to get someone here for 6 weeks.
Chris, we hear you, and we're genuinely sorry for the frustration you've been dealing with. Your time is valuable, and waiting this long is simply not the experience we want for you. We take this seriously and we want to make things right. A dedicated account will be reaching out to you shortly to discuss your experience and find a resolution that works best for you.
My family and I absolutely loved our experience with Leonardo with Lawn Love! The level of customer service he provided was truly unmatched. From start to finish, he was incredibly attentive, professional, and genuinely committed to ensuring all of our needs were met. He took the time to listen to our concerns, patiently answered every question we had, and consistently went above and beyond our expectations! It’s not every day that you come across someone who takes such pride in their work while providing exceptional customer care. We are beyond pleased with his services and look forward to building a long-lasting relationship with Leonardo! Five stars simply aren’t enough! If we could give him 100 stars, we absolutely would! ⭐⭐⭐⭐⭐ Thank you, Leonardo, for such an outstanding experience!
We’re thrilled to hear Leonardo made such a wonderful impression on your family, Diamond! His dedication to great service is truly appreciated, and we’re grateful you took the time to share your experience. We look forward to being part of your lawn care journey!
Joshua did a fantastic job and truly went above and beyond! I really appreciate the extra effort he put in and how much he cared about doing quality work. I would absolutely recommend him to anyone looking for someone who takes pride in their work!
Joshua’s extra effort clearly made a difference, Mariela! We’re glad his dedication to quality earned your recommendation. We’ll be happy to share your kind words with him.
Jesus and his team did a great job! I thought they will be coming on Monday, but they decided to come on Sunday which is okay. Please kindly and always send me an update on any changes whenever you are coming. Thanks and very grateful.
O.M., noted on the communication side and that is a fair ask. Whenever there are schedule changes, we will make sure you hear about it ahead of time. Glad Jesus and the team took good care of you, and we hope to keep earning that five stars every visit!
This has to be the worst lawn service I've ever dealt with! I've had two different pros at this company because the contractors they hire are SO unreliable. The first pro would cancel due to weather, although we hadn't had rain in weeks. This second pro is starting to do the same thing claiming the weather has caused a delay when it's been two weeks since the rain. I'm currently on day 3 and they still keep canceling or never show up. You call customer service and they're absolutely useless and do nothing. For three days now, I have to remember to keep unlocking my gate and picking up after my dogs because they keep "rescheduling" or just never show up. I'm already being charged $60 for a tiny yard that takes them 15 minutes to cut and edge.. They also never communicate when arriving or on the way. Do yourself a favor and skip this trash company. I'm canceling after today because this is absurd.
Dylan, thank you for taking the time to share your experience with us. We hear you, and what you've been going through is genuinely frustrating — having to repeatedly prepare your yard, adjust your schedule, and still not receive the service you're paying for is not acceptable, and we take that seriously. Your experience matters to us, and we want to make sure it's addressed properly. Please email me directly at [email protected] with the subject line "LLREVIEWS_GMB_DylanJ." That'll help me pull up your account right away so we can talk through your experience and land on a resolution that genuinely works for you.
Great
Thank you for the great review, Shahram! We appreciate you taking the time to share your feedback and support our team.
Do not use this company. Their “pros” will make excuses up about why half the job was done. Customer service will lie to you and tell you they have to send the same pro out to remedy the job. They will then tell you he is coming out only to find out he is not working that day. Absolutely terrible service from top to bottom.
Matt, we truly appreciate you bringing this to our attention. We hear you, and we want you to know that your experience is something we take to heart. We're committed to making this right, and we'd welcome the chance to connect with you directly so we can work through this together. Our account specialist will be with you shortly.
Luther did a fantastic job with my lawn! He was quick to respond, easy to communicate with, and was able to get me on his schedule right away. The yard looks great, and you can tell he takes pride in doing quality work. I really appreciate his reliability and availability, especially on short notice. It’s great finding someone you can count on to show up and do the job right. I’m very happy with the service and would absolutely recommend Luther!
Jeremy, Luther will be glad to hear this! He puts a lot of care into every yard he works on, and knowing that came through for you is the best kind of feedback. We will pass this along to him. Thanks for trusting us and for taking the time to share your experience!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts