Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
Google reviewers rate Lawson & Son Auto Repair 4.8 out of 5 stars based on 252 reviews. Customers frequently praise the shop for honest assessments, fair pricing, professional communication, and quick turnaround times for repairs like brakes, engine diagnostics, and tire services. However, several low-star reviews criticize the business for ignoring online inquiries, texts, and voicemails, as well as instances where repairs were incomplete or costs were higher than expected.
Data from Google, last updated November 11, 2026.
252 Google reviews we collected
Phrases our text analysis found in 191 written reviews
How often each topic comes up in the written reviews
We read 191 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their honesty and trustworthiness were refreshing and have earned my future business.”
“He is a WHITE LIAR and ha, ha, ha he didn't get not one penny from me.”
“They are truthful and fair and always look out for the client and their interest.”
“After several attempts from other car shops that all failed, overcharged or didn't even fix the issues- It was recommended we go to Lawson!”
“Employees at Lawson & Son were friendly and professional.”
“They thoroughly elevated my vehicle and determined the problem.”
“They claim they only did an inspection and reported multiple issues with the car but did not fix the one thing that we asked them to fix.”
“PK and his team diagnosed the issue with my vehicle quickly.”
“Highly recommend as they did great work at a reasonable price!”
“Additional maintenance needs were clearly explained with costs.”
“Being completely ignored after spending that kind of money is incredibly frustrating.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 252 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional, repairs done accurately
Excellent customer service. Honest and dependable! It’s hard to find places that care anymore and these guys actually DO! They even take pictures of their work or issues you have so you know exactly what’s going on! Top notch! No other place to go for me from now on! A++ oh yeah and their prices are extremely fair!
Fast service and problem solved.
Best auto repair! They are truthful and fair and always look out for the client and their interest.
I rarely leave negative reviews, but I'm really disappointed with how this was handled. I brought my car in because the A/C stopped working after I had recharged the system myself with refrigerant. I told them upfront that my $50 recharge had only lasted about two weeks and that I suspected there might be a leak. I was assured there was no leak, but their repair would address the issue. I spent $317 (I am a teacher, so that is no small chunk of change to me) trusting that it would be a lasting fix. Less than two weeks later, my A/C stopped working again with the exact same symptoms. I've been trying to contact the shop since June 24 by both text and email, and as of July 4 I still haven't received a response. At this point, I don't even want another repair, I just want a refund and for someone to stand behind the work I paid for. Being completely ignored after spending that kind of money is incredibly frustrating. Based on my experience, I can't recommend this shop.
Efficient and Trustworthy!
Excellent customer service and quality work. I highly recommend Lawson & Son!
Update: I recently tried making a service inquiry again via their website, which was AGAIN ignored. Previous review: I’ve messaged Lawson at least 3 times regarding getting repairs done on my car, and have not received ANY reply from them. Why have a website that invites repair inquiries - and why be in business - if you’re going to ignore new business inquiries?
Out of town visiting and our truck needed a wheel bearing. Lawsons was recommended. Took truck in in the afternoon. Diagnosed same day and ordered part. Ready to go the next morning. Would totally recommend.
Employees at Lawson & Son were friendly and professional. They thoroughly elevated my vehicle and determined the problem. Rather than charging me for a new engine, they recommend getting rid of the car. Their honesty and trustworthiness were refreshing and have earned my future business.
Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts