Layson Group - Keller Williams Memphis at a glance
Reviewers consistently highlight the agency's strong communication, punctuality, and thorough guidance for both buyers and sellers. Clients frequently mention that agents listen to specific needs, explain complex processes clearly, and provide honest advice on pricing and property details. The service is described as patient and stress-free, with agents often going above standard expectations to assist with out-of-state transactions or first-time purchases. No recurring criticisms are evident in the provided excerpts, which uniformly rate the experience as positive.
Google rating: 5.0 out of 5 from 100 reviews (99% five-star).
Reviews on this page: 100 Google reviews (94 with written comments, 2 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 16, 2026.
Service: Real Estate Agent serving Memphis, Tennessee.
Data from Google, last updated November 4, 2026.
Star ratings
100 Google reviews we collected
5.0of 5
5 stars9999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
98%praise
Praise18298%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5228%
Would recommend4122%
Speed & response2715%
Quality & results2312%
Communication2212%
Honesty & trust126%
Price & value95%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was patient, understanding, and really took the time to help me find exactly what I needed.”
“I would highly recommend him to anyone looking for a reliable and dedicated real estate agent that’s very knowledgeable, responsive, and truly with yo…”
“We cannot recommend Molly and the entire Layson Group enough!”
“…reliable and dedicated real estate agent that’s very knowledgeable, responsive, and truly with your best interest in mind!…”
“Derek Branch did an amazing job in helping me to find my beautiful home.”
“He listened to what I wanted and understood what was important to me.”
“She offers very honest and useful advice in both the buying and selling arena.”
“Sold our house in a matter of weeks for above asking price!”
People customers mention
Key15 reviews
Meredith11 reviews
Chris10 reviews
John9 reviews
Molly8 reviews
Grace6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Dereck Branch is the BOMB!! Dereck listens well and pays attention to what we liked… But even more so, what we needed!!
Dereck went above and beyond what was expected to find the “perfect” home!! Ya’ll, Dereck is loving and exceptional!!!!
Property types: Houses
A
Angela Thompson6 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Derek Branch did an amazing job in helping me to find my beautiful home. He listened to what I wanted and understood what was important to me. Thanks for being great at your job Derek!
T
TIerra Moody7 reviewsiTotal number of Google reviews TIerra has written across all businesses on Google Maps, not just this one.
Working with Derek Branch, was an amazing experience from start to finish. He was patient, understanding, and really took the time to help me find exactly what I needed. He made the entire process smooth and stress-free, always keeping me informed every step of the way. I would highly recommend him to anyone looking for a reliable and dedicated real estate agent that’s very knowledgeable, responsive, and truly with your best interest in mind!
K
Karissa AdamsLocal Guide · 20 reviewsiTotal number of Google reviews Karissa has written across all businesses on Google Maps, not just this one.
Molly was so amazing! This was our first time buying a home, and she walked us through everything! I will be recommending her to anyone coming to this area. 10/10 if we ever buy another home, our first call will be to her!
A
Angel Prunty4 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Max Rubenstein was wonderful to work with! Always great at communicating and responding in a timely manner. He was very helpful and quick to resolve any potential issues during our transaction. He’s a great agent and I would highly recommend him for any of your real estate needs in the Memphis area!
K
Kristen McIntyre1 reviewiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Max Rubenstein with Layson Group went above and beyond to sell our house quickly and above asking! Max is extremely knowledgeable and explains everything very thoroughly. This was our first time selling a house and Max made sure we understood each step of the process! I HIGHLY recommend Max Rubenstein and wish we were staying in the area for him to help us buy our next home. If you are in need of a realtor, he’s the best!!
J
James Stull10 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
We worked with Max Rubenstein and urge anyone reading this to do the same. He practically knows more than a home inspector would. He points out things you would’ve never caught, and teaches you what to watch out for, especially with older homes. He is a true expert in his field.
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Vicki BrierLocal Guide · 18 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Meredith is incredibly easy to work with. She offers very honest and useful advice in both the buying and selling arena.
I would be very confident in referring her to anyone looking for a competent realtor to assist with selling/purchasing or both.
Vicki Brier
K
Katie Parry3 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Molly was wonderful. Being a first time homebuyer I probably had more questions than others, but she took the time and made the entire process easy. And after a few houses in, I’m now a home owner.
M
Maggie Chancellor Moore1 reviewiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Molly Flynn with the Layson Group is amazing! With her expertise we successfully bought and sold quickly, and she went above and beyond in making sure every detail through the process was covered. Because of Molly’s knowledge in the business and her hard work, our experience was easy and stress-free. I would highly recommend her to anyone looking to buy or sell in the Memphis area. We would definitely work with her again!