Lbc Vets Primary, Urgent and Emergency Care at a glance
Google users rate this Long Beach veterinary clinic 4.8 out of 5 based on 961 reviews, noting the owner responds to 74% of feedback. Reviewers frequently praise the staff’s kindness, clear communication, and willingness to accept walk-ins late into the night for urgent and emergency care. However, several low-star comments highlight significant wait times, unexpected high costs, and occasional oversights in post-visit instructions or medication preparation.
Google rating: 4.8 out of 5 from 961 reviews (91% five-star).
Reviews on this page: 961 Google reviews (788 with written comments, 179 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: November 11, 2026.
Service: Veterinarian serving Long Beach, California.
Data from Google, last updated November 11, 2026.
Star ratings
961 Google reviews we collected
4.8of 5
5 stars87391%
4 stars283%
3 stars91%
2 stars121%
1 star394%
Praise vs complaints
Phrases our text analysis found in 788 written reviews
96%praise
Praise1,38196%
Complaints624%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude51636%
Speed & response18113%
Price & value17412%
Would recommend16812%
Communication15511%
Quality & results14910%
Honesty & trust1007%
What customers talk about
We read 788 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“When I started going, there was great service with lovely, friendly, helpful staff & vet.”
“The front office and nurse were rude, and throughout the experience I felt like I was treated as another bill of a frightened pet owner.”
“Called them they immediately advised me to come in.”
“Procedures we were told would take an hour took 8, results to come in a couple of days took weeks.”
“Much more affordable for emergency surgery than at other places i’ve been quoted.”
“Not only did I get over charged for “treatment” they completely went against my wishes as a pet owner.”
“The team took great care of me and my puppy, definitely will recommend them to anyone.”
“I would NEVER recommend this place, especially for a pet emergency.”
“The staff is calm, caring, and great at explaining everything.”
“The lack of communication, preparation, and accountability was incredibly frustrating.”
“I've had a wonderful experience with LBC Vets Primary, Urgent and Emergency Care.”
“I left feeling that my concerns were not heard and that Sophie’s condition was not thoroughly discussed.”
“As usual, the staff here are compassionate, they are transparent with their pricing, and as has been the case in the past, warm and friendly.”
“This place is either a shady money grab or dangerously incompetent.”
People customers mention
Kessler94 reviews
Munoz19 reviews
Rubio15 reviews
Miralaie9 reviews
Alexis9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
When I started going, there was great service with lovely, friendly, helpful staff & vet. Love that they accept walk-ins till 11:00 p.m. daily, but they are open till midnight.
However, now that more people know they exist, the wait times are very, very long and the prices have, of course, gone up. And sometimes they put you on hold, forget about you, and they go home. The honeymoon phase is over.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 7 months ago
Thank you so much for your kind review! We’re glad you had a great experience with our friendly and helpful team. We’re also happy to offer walk-in services and be available until midnight to better support you and your pet when you need us most.
We truly appreciate your support and look forward to caring for your pet again!
EtheriaLocal Guide · 13 reviewsiTotal number of Google reviews Etheria has written across all businesses on Google Maps, not just this one.
I brought my cat here because she threw up several piles of straight blood. I ended up spending 4 hours here but only 5 minutes with the doctor just for her to tell me she doesn’t know what’s going on. I could’ve come up with that myself without wasting my time and money. Unless you have an obvious and immediate problem with your pet, I wouldn’t come here. I should’ve waited for my regular vet to be available so my cat could have the proper time and attention. Not to mention, I had a concern that didn’t even get addressed at all! I brought it up several times, and no further assistance was offered on it. At that point I just wanted to leave and accepted that I’ll have to spend another several hundred dollars for a thorough visit at my normal vet.
I left with some medication that “might help” my cat. For $280 I’m extremely unhappy with my experience.
Price assessment: Overpriced
Paul MelloLocal Guide · 96 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
We used to be clients of another veterinarian in Long Beach for 20 years, but since one of the vets recently retired, we've been finding it very difficult to get an appointment there. Recently one of our senior dogs had to be euthanized and since we couldn't get her into our normal vet, we had to find somewhere else to take her and were referred to LBC Vets. The staff here were incredibly compassionate and caring and the process was treated respectfully and humanely. We were so impressed that we brought our other dog to LBC Vets a couple of days later for a routine visit. The veterinarian provided excellent care and the staff were warm and welcoming. We will be returning to LBC Vets for all our pets future veterinarian needs.
Update 07-29-26: Unfortunately, our other senior pug is now at the end of her life. We once again utilized the services of LBC Vets to have her humanely euthanized. As before, the staff there were incredibly compassionate and caring. We were taken to a room as soon as we walked into the door. Then we were given as much time as needed to spend with our beloved pug before and after the procedure was performed. I continue to highly recommend LBC Vets.
Update 11-09-26: We have a Cavalier King Charles spaniel puppy now and today was her first well puppy check. As usual, the staff here are compassionate, they are transparent with their pricing, and as has been the case in the past, warm and friendly. Apparently, other customers feel the same way, because LBC Vets are expanding into an adjacent office and recently announced that they are now open 24 hours.
Price assessment: Reasonable price
Response from the owner · a year ago
Hi Paul! We appreciate you taking the time to write us the thoughtful review. We understand how difficult it is, and we are glad we could be the ones to help. If there is any way we can be there for you, please let us know. We are glad you had a positive experience, thank you for the feedback :)
Debbie Refold7 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Long Beach Animal Urgent Care is absolutely amazing!
From the moment we walk in, we’re met with true professionalism, kindness, and genuine care. Dr. James Colwill and his entire staff treated our pets (and us) with the love and respect you hope to find—every single time.
We’ve been here 3 times** and each visit has been consistently outstanding.
Professional and compassionate care every visit**
You can feel that they genuinely care about the animals.
The staff is calm, caring, and great at explaining everything.
Friendly, welcoming atmosphere**
Everyone we’ve encountered has been warm and approachable.
Reasonable and fair pricing**
In a time when some emergency vets feel like they can charge whatever they want, Long Beach Animal Urgent Care is truly reasonable.
Spotless, immaculate office**
Clean, organized, and well cared for—another huge sign of their high standards.
We honestly can’t recommend Long Beach Animal Urgent Care enough. If you’re looking for an emergency vet who combines skilled medical care with compassion, professionalism, and fairness, this is the place to go. Thank you, Dr. Colwill and team—you make a stressful situation so much easier to handle. ❤️🐾
Price assessment: Great price
Services: Large animals
Faith Walker4 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
I brought my Boston Terrier in for breathing issues. I arrived right before they stopped taking walk-ins, but they still looked after us and stayed until 2am taking care of the animals/patients. The vet was great and suggested two shots, and my dog is doing much better this morning. Very grateful for LBC Vets!
Price assessment: Reasonable price
Jasenya LisseteLocal Guide · 13 reviewsiTotal number of Google reviews Jasenya has written across all businesses on Google Maps, not just this one.
I deeply regret bringing my dog here. I am beyond angry, heartbroken, and traumatized by my experience at LBC Vet. I would NEVER recommend this place, especially for a pet emergency.
When I called, I was given a price range. By the time everything was finished, my bill had DOUBLED to nearly $6,000. My regular vet was closed, so I trusted LBC Vet. I wish I had gone somewhere else.
My vet told me my dog was carrying TWO puppies. LBC Vet performed X-rays and also told me there were TWO. I was told they were full-term and ready to be born.
Then I was called and told my dog had SIX puppies and FIVE had died, leaving one alive. I was shocked and repeatedly asked for pictures of the five puppies. I TEXTED, EMAILED, AND CALLED asking for them. I was told, “I’ll let the doctor know.” I NEVER received a single picture or explanation.
When I picked up my dog and the surviving puppy, I immediately knew something was wrong. The puppy was extremely tiny, all skin, and FREEZING COLD. I was simply told to keep him warm. My daughter held him against her chest during our hour-long drive home while we did everything we were instructed to do.
That puppy DIED ON MY CHILDREN. My kids watched him die while I performed CPR trying to save him. The trauma and amount of crying my children experienced that night is something I will never forget.
I cannot understand why we were sent home with a puppy in that condition instead of being given honest information about how critical he was or what his chances were.
I was also never asked for permission to microchip my dog. When I picked her up, I was told the microchip was “FREE” and “ON THE HOUSE.” I NEVER REQUESTED IT. I should have been asked before anything additional was done.
My dog was extremely drugged, swaying, vomiting, and wouldn't eat when she came home. I was given little guidance about what to expect or how to care for her afterward.
The front office and nurse were rude, and throughout the experience I felt like I was treated as another bill of a frightened pet owner. After paying nearly $6,000, the least I expected was compassion, communication, transparency, and professionalism.
My previous experience with Orange County Emergency Pet Clinic was completely different. They were compassionate, communicative, and treated us like people who were scared and worried about our animals.
I left LBC Vet with enormous regret and my family left traumatized. My children should NEVER have had to watch a puppy die in their hands after we did everything we were told to do.
I will never bring another animal here. If you are facing a pet emergency, PLEASE research your options before choosing this place.
I WISH I HAD.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · 2 months ago
We’re truly sorry your experience was not what you expected, especially during such a difficult time. We understand that veterinary care can create financial challenges, and we do our best to work with families by offering available options and, when appropriate, directing them to lower-cost veterinary resources.
We wish you and your pets all the best.
Vanessa Reimer2 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
I went here in a true emergency, as my dog was exhibiting severe symptoms of IVDD. They referred us to a neurologist on a weekend and were compassionate and did not charge me for the diagnosis. My dog has since had surgery and is doing much better.
Cassandra Napoles3 reviewsiTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
I bring 2 of my babies to LBCVets. All which have been seen by Dr. Miralaie. She listened to all my concerns and recommended a couple of options on what they could do! All which were reasonable priced. My babies were in and out. All the staff were friendly and made my fur babies feel safe in the treatment area. I will continue to bring them here. Thank you LBCVets and Dr. M! 🧡
Price assessment: Great price
Gabby Ghimsee Shaikh2 reviewsiTotal number of Google reviews Gabby has written across all businesses on Google Maps, not just this one.
Dr Rubio saved my kitty & im so grateful for the experience at LBC! Much more affordable for emergency surgery than at other places i’ve been quoted. I went to 4 different vets before Dr Rubio took my kitty’s declining health seriously & i cannot thank him and the team here enough!
