Analyzing 10,339,82110.3M ReviewsFor 29,25429.3K Experts
Customers frequently praise the store's extensive selection of unique fixtures, competitive pricing, and rapid turnaround for repairs and installations. Staff are noted for their helpfulness in guiding purchases and accommodating long-term project needs. However, some reviewers cite inconsistent communication, perceived rudeness from employees, and discrepancies in quoted prices as reasons for dissatisfaction.
Data from Google, last updated November 11, 2026.
735 Google reviews we collected
Phrases our text analysis found in 719 written reviews
How often each topic comes up in the written reviews
We read 719 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michael was extremely helpful and knowledgeable, and the work was done in record time.”
“Customer service is crucial, and rudeness can really impact a company’s reputation.”
“We highly recommend LBX Lighting to anyone looking for exceptional products, outstanding service, and a team that truly cares about their customers.”
“I cannot recommend LBX enough.”
“If you are looking for stunning lighting, great selection, and outstanding service, LBX Lighting is the place to go!”
“Life got busy and I didn’t make it back right away… in fact, I came back three years later expecting the worst.”
“They came all the way out to install the chandelier & deliver the lamps the next day.”
“We had a short delay as we waited for the keys but the team patiently waited in the driveway.”
“The service at LBX was quick and very reasonably priced.”
“I’m not sure why anyone shops here it’s over priced and the customer service is rough.”
“During the entire process, Michael was available by phone and then followed up to be certain we were satisfied.”
“That level of service genuinely went above and beyond, and Michael has made two lifelong customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 735 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Michael went out of his way to find me some rather obsolete light bulbs. I really appreciated his dedication and customer service!
Good and reliable
Michael, the owner ,Dennis his right hand were over the top with helping choose from their huge selection. You would have thought I was the only customer. The price was the best . They came all the way out to install the chandelier & deliver the lamps the next day. I live 70 miles outside of Houston. They didn’t blink ! The installers were super fast. I can’t recommend them enough!!!!! Enjoyed doing business with them!
LBX Lighting on Fondren Rd. in Houston, TX is absolutely phenomenal! Michael provided an over-the-top level of service that was truly exceptional. From the moment we walked in, we experienced the friendliest hospitality and customer service. The lighting pieces are absolutely spectacular, with an incredible selection of beautiful and unique fixtures unlike anything we had seen elsewhere. We had searched all over Houston for a replacement bulb for our chandelier and were thrilled that LBX Lighting had exactly what we needed in stock. Michael went above and beyond to help us, and we couldn’t be more pleased with our experience. If you are looking for stunning lighting, great selection, and outstanding service, LBX Lighting is the place to go!
I came all the way from Mexico to shop here!!!!!!! What an amazing showroom, thank you Michael
LBX lighting has beautiful high end lighting with excellent service! Michael the owner and Dennis know lighting- They helped me pick these beauties!
We had an excellent experience with LBX Lighting in Houston, especially working with Michael. I am so excited when the product will deliver to my house and fix there, I will definitely put the pictures once it’s gonna be fixed, but I’m so happy with the service and Michael 100/100
Showed up for a modern chandelier and within 5 minutes I found the perfect one for my house with the help of Michael! Not only was it very quick but they cut me an Amazing deal off the original price! The reason I’m writing this review though is the way it felt as if I’ve been there before due to the outstanding customer service! Highly recommend
We had recently purchased two lamps in Europe and needed them converted to US standards. LBX was recommended to us, and we are very pleased with the outcome. Michael was extremely helpful and knowledgeable, and the work was done in record time. I will be back to LBX for my next lighting needs. Updated June 2026: we returned to LBX with a fairly complicated list of needs after a recent renovation. Michael and Dennis worked with us to source bulbs for all the different lights (chandelier, desk lamps, floor lamps) and we couldn't be more grateful. Working with them is always a pleasure.
LBX Lighting was recommended to me by The Shade Tree (they rewire lamps and have a great selection of shades) to rewire a 3 candle pendant lantern. The service at LBX was quick and very reasonably priced. While there my friend found a beautiful copper yard light, he had been searching for also at a great price! They have a beautiful selection of lighting, lamps, and accessories.
Analyzing 10,339,82110.3M ReviewsFor 29,25429.3K Experts