Analyzing 5,599,0745.6M ReviewsFor 15,27715.3K Experts
Google reviewers rate Lead Me On, Inc. at 4.7 out of 5 stars based on 108 reviews, with the owner responding to only 2 percent of feedback. Customers frequently praise the facility for its clean environment, knowledgeable staff, and effective positive reinforcement training for puppies and behavioral issues. Many note prompt communication via email or phone and highlight successful board-and-train programs. However, a small number of low-star reviews express serious concerns regarding dog health, citing instances where boarded animals developed severe illnesses or were not promptly notified of medical issues.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone here is friendly, knowledgeable, and when I communicate by phone or email, I get a prompt and friendly response.”
“Highly recommend Lead Me On if you are looking for a trainer!”
“The only place we trust to help us care for our dogs when we need to board.”
“Sara, at Lead Me On, helped us so much with learning how to communicate and train our husky pups.”
“My wife and I spare no expense and do thorough research to ensure our dog Mia's health and happiness.”
“…d were very happy with how well he was treated and how they were very responsive to us and helped "train" us also.…”
“The entire experience was supportive, educational, and absolutely worth it for my rambunctious pup!”
praise complaint · found by our text analysis, Google review wording unchanged.
Super knowledgeable and helpful training. Best puppy help, my full recommendation. Sara, at Lead Me On, helped us so much with learning how to communicate and train our husky pups. We often now receive compliments on how well they behave for their young age.
THEY WILL KILL YOUR DOG I picked up my dog just 30 minutes after receiving an email saying she had vomited a little, only to find her in their lobby barely able to breathe and vomiting blood. I was absolutely horrified. I immediately had to drive her straight from their kennel to an emergency veterinarian, where I was hit with a $2,000 bill after already paying this facility to safely care for my dog. What makes this even more infuriating is that the staff and the owner cannot seem to give us the same story about how long my dog had actually been sick or what happened while she was in their care. Whatever the timeline was, I am extremely upset that it took this level of deterioration before we were contacted. And the owner's response afterward was completely unacceptable. When the owner called my family, she was aggressive, rude, dismissive, and seemingly more concerned with defending the business than acknowledging how serious my dog's condition was. Instead of taking responsibility, she threw her own staff under the bus regarding the conditions of the kennel and acted as though this situation was somehow not her responsibility. What is especially disturbing is that they were clearly aware there was sickness spreading in the kennels, yet my dog was still exposed to those conditions while in their care. If you know there is illness circulating through your facility, you have a responsibility to take appropriate precautions and communicate honestly with the owners of the animals you're caring for. I paid this business to keep my dog safe, and instead I ended up rushing her from their facility to an emergency vet in critical condition and facing a $2,000 veterinary bill. I am beyond angry and deeply disappointed by how this entire situation was handled—from the lack of communication, to the conflicting explanations, to the owner's response afterward. I will never trust this facility with my dog again, and I strongly urge other pet owners to think twice before leaving their animals here.
We are truly sorry for how frightening and stressful this situation was for your family and so relieved your dog is better. Seeing a beloved dog decline so suddenly is incredibly upsetting, and we understand how emotional this experience must have been — it was for us as well. To provide clarity, here is the accurate timeline from our staff’s observations: your dog had one mild cough at 7:15 AM, then no symptoms until 9:00 AM, when she coughed four more times. She remained stable — no vomiting, no lethargy, no breathing difficulty — while monitored through 10:30 AM. At 11:00 AM, your mother was notified by email that your dog was coughing and we requested confirmation to ensure the message was received. If we had not heard back by noon, we would have taken her to the veterinarian ourselves. You arrived around 11:30 AM, and by that time her condition had deteriorated very quickly. We quarantined her while you contacted an emergency clinic for immediate care. We share how alarming that rapid change felt, and we are relieved she was able to receive prompt veterinary treatment and is now recovering. Sudden medical deterioration in dogs can happen within minutes, which is why we reached out at the first sign of symptoms. When illness is circulating, we notify customers — as shown by the poster you referenced at our front desk. We follow strict sanitation and monitoring protocols every day, and we remain committed to maintaining a safe environment for all dogs in our care. Over the years, we have occasionally had to take dogs to the vet when owners were unavailable. Sometimes it turns out to be a false alarm, and sometimes — as in this case — it is frightening because the dog declines suddenly and without warning. We care deeply about every dog entrusted to us, and what matters most is that your dog is now improving. We are thankful your dog is recovering, and we will continue to uphold the standards of care and communication that every owner deserves.
We've taken our Malamute here for training and it's done a ton to help our family. They really care about the dogs here. Cici (spelling?) is phenomenal. Most recently we left all 3 of our pups there. I wouldn't leave Sabot just anywhere. He's literally my other half as an emotional support animal (not registered). I know he's in good hands here. 10/10 would recommend, and have.
My puppy and I have been working with Rae in puppy classes and I am seeing rapid improvement with my puppy based on the training. I also took her to doggy day camp to learn more about how to play and respect boundaries of other dogs and they worked with her to make sure she has constructive learning opportunities through the dogs she is playing with! Would definitely recommend.
This wonderful place has my heart! We have been boarding our black lab here since 2021. These folks are absolutely the best! They care for her like she is their own, and they know her personality and all her quirks. Everyone here is friendly, knowledgeable, and when I communicate by phone or email, I get a prompt and friendly response. We are so grateful for Lead me On - when we go out of town, or can't leave her at home for some reason, it's so nice for our dog to go to a place where our dog, and her humans are treated like family.
I enrolled my energetic 2-year-old Aussiedoodle, Farley, in the 4 week board-and-train program at Lead Me On and could not be happier with the transformation I've seen. From the moment I spoke to the manager on the phone, to touring the facility, and dropping off him off, it was clear Farley was in excellent hands. The trainers- especially CeCe and Rae- went above and beyond. Their deep understanding of dog behavior and their patience/positive approach helped Farley learn focus and impulse control in ways that finally "clicked" for him. Both brought consistency, structure, and calm confidence to every interaction, and Farley responded beautifully to their care and guidance. They kept me updated on his progress throughout the training and shared tips/tricks that helped me feel confident and comfortable bringing him home and ensuring he did not loose the new skills he just learned. I went home with Farley feeling equipped to continue training him at home with follow up touchpoints over several months. Friends and family have commented on how much more obedience Farley is now which is the biggest compliment. I owe that credit to CeCe and Rae. The entire experience was supportive, educational, and absolutely worth it for my rambunctious pup! I wholeheartedly recommend Lead Me On's board and train program to anyone looking for meaningful, lasting results! I continue to use Lead Me On for boarding purposes. For a small additional fee they train Farley while he is boarded and he continues to improve! Thank you Lead Me On team! (PS- They are participate in reward based training only! )
Rae and the team are great! They are teaching me how to understand what is happening with my rescue husky's chemistry when he is triggered and how to de-escalate him. Which is good for mom, but more importantly for him with less anxiety. It is a lot of work on everyone's part and doesn't change overnight, but it is getting better and I am so thankful! I have learned so much. I was so desperate to get help and help my baby. And now we are also working with my rescue husky puppy. Rae is wonderful. She truly does love my babies. And everyone is so good to and with them. Just a fantastic place and I am so happy I found them. Photo is my huskies on an enrichment session while being boarded there that they sent me!
Had our first session with Cece and our Dalmatian puppy today. She is amazing and we learned a lot in the first session. Very excited for more to come! Highly recommend Lead Me On if you are looking for a trainer!
What a gift to have such knowledgeable trainers in our area! Rae is so patient in working with my pup that has some past trauma and has developed a dynamic plan to address some of his fears. I can't recommend LMO enough!!!!
Ursula and her team know how to train and take care of dogs! We have been with them for almost 13 years!
Analyzing 5,599,0745.6M ReviewsFor 15,27715.3K Experts