Leaps & Bounds Pediatric Therapy

• Staff & attitude▲
• Quality & results▼
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Everyone is super nice but the scheduling as become an issue and I did not see any progress in my child. My son is on an AAC device and felt like no one was train to help mange these types of devices. I gave it a try but unfortunate didn't work out for my son. Staff at the front desk were always kind and answered my questions and therapist were also nice but felt like they never listened to my concerns.

• Honesty & trust▲
• Communication▲

Based on our experience, this organization’s public image as a nonprofit dedicated to helping children with disabilities does not match the reality we experienced as a family. What is especially troubling is the disconnect between the organization’s mission and how families with more complex needs are treated. If an organization wants to present itself as a nonprofit serving disabled children, it should be held accountable to that message. Families deserve transparency about which disabilities and support needs they can realistically accommodate, rather than discovering only after enrollment that their child is considered too difficult to support. For families considering this organization, I would encourage you to ask very specific questions upfront about accommodations, cognitive disabilities, behavioral or communication needs, and what happens when a child requires more individualized support. The word “inclusive” should mean something more than a marketing slogan.

• Price & value▲
• Honesty & trust▲
• Staff & attitude▲

I am deeply disappointed by how this organization handled my son’s participation in its adaptive horsemanship program. When I asked about reasonable accommodations related to his cognitive disability, I was told that accommodations were only available for physical disabilities. That distinction was extremely concerning and left us feeling that his disability was being treated as less legitimate or less deserving of consideration. What makes this even more disappointing is that this treatment does not align with the organization’s claim of being an inclusive organization. Inclusion should mean more than welcoming people through the door—it should mean making a genuine effort to understand and support individuals with different disabilities and needs. Instead, when I advocated for my son, the response felt dismissive, patronizing, and unnecessarily adversarial. Rather than working collaboratively with me to determine whether there was a reasonable way to support him, I was ultimately told that they could no longer accommodate him on any day of the week. Given the circumstances and timing, this felt less like a legitimate inability to accommodate and more like a passive-aggressive way of removing my son from the program because I spoke up for his needs. The overall attitude we experienced was incredibly disappointing. Instead of compassion, flexibility, and a willingness to listen, we encountered an approach that felt judgmental and dismissive—very much the opposite of the welcoming and inclusive environment they promote. Parents should never have to choose between advocating for their child and having that child remain welcome in a program. A child with a cognitive disability deserves the same dignity, respect, and genuine consideration as any other participant. I hope this organization takes a serious look at what inclusion actually means and examines how it treats families who request accommodations for disabilities that may not be physical. Saying you are inclusive means very little if families are made to feel unwelcome when they ask for their children’s needs to be accommodated.

• Staff & attitude▲
• Would recommend▲

The Leaps and Bounds Norco location is hands down the best! My daughter was a patient there for over a year, and the team consistently went above and beyond in every way. Thanks to their dedication and expertise, she regained 100% of her mobility. I cannot express enough gratitude for everything they have done for our family. The staff is caring, knowledgeable, and truly invested in their patients’ success. The facility is always immaculate, and from the moment you walk in, you are treated like family. I highly recommend Leaps and Bounds to anyone looking for exceptional care. Thank you for making such a positive impact on my daughter’s life!

Don’t bother calling got referred here and nobody ever answers. The only time they do call, is when you finally complain with IEHP and file a grievance, then they want to finally pickup the phone and call you. Horribly ran practice. Thank god I was referred elsewhere and now getting great help.

• Staff & attitude▲

Leaps and Bounds is amazing! My son loves all his therapist and has grown so much. The front desk teams is also so kind to my kids as well. Thank you Leaps and Bounds team.

• Honesty & trust▲

I do feel I have let other families know what our experience was like but honestly I fear retaliation from the staff.

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• Alexis

Leaps and Bounds helped our son so much! He had mild torticollis and needed support with overall movement. The team was kind, knowledgeable, and so supportive. Huge thanks to Nicho, Alexis, and Georgia — you made a big impact in his progress. We’re very grateful!

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• Would recommend▲

• Lauren
• Cassie

I’m so grateful for Leaps and bounds. My son has only been attending about two months but has already Made a lot of progress. On Wednesdays he sees Joanna for PT and Kayla for OT. Thursdays, he sees Lauren for PT and Kayla for OT. I’m so blessed that he has these women that genuinely care about his progress. They’ve always Been so patient with all my questions And concerns. I highly recommend leaps and bounds. Everyone here has great customer service from the girls at the front desk to everyone in the back. I also love the fact that the owner Cassie is from Norco and brings Business back to Norco

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We are so grateful for all the hard work and dedication that Yolanda Perez-Soto puts into teaching our son, Noah, in speech therapy. She has such a patient, caring, and encouraging approach that truly makes a difference. We’ve seen Noah grow in both confidence and communication skills thanks to her creative methods and consistent support. Yolanda makes learning fun and engaging, and it’s clear she genuinely cares about her patients progress. We couldn’t ask for a better speech therapist for our son—thank you for all that you do!