Google reviewers rate Legacy Home Remodeling 4.8 out of 5 based on 649 reviews, with the owner responding to all feedback. Customers frequently praise the company for its punctual, knowledgeable, and polite sales representatives who provide detailed explanations and maintain a low-pressure approach. Positive feedback highlights efficient installation of windows, doors, siding, and gutters, along with thorough cleanup and clear communication regarding pricing and options. However, several low-star reviews cite issues with post-cancellation refund processing, unresponsive customer service after contract termination, and instances of aggressive door-to-door solicitation or incorrect product deliveries.
Google rating: 4.8 out of 5 from 649 reviews (94% five-star).
Reviews on this page: 649 Google reviews (597 with written comments, 29 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Home Remodeling Contractor serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
649 Google reviews we collected
4.8of 5
5 stars61194%
4 stars112%
3 stars20%
2 stars10%
1 star244%
Praise vs complaints
Phrases our text analysis found in 597 written reviews
96%praise
Praise1,11796%
Complaints454%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35330%
Quality & results18816%
Communication17315%
Price & value15814%
Speed & response12811%
Would recommend12210%
Honesty & trust403%
What customers talk about
We read 597 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have had nothing but wonderful and kind professional encounters with all the staff at Legacy.”
“They are extremely unprofessional, lack skills, and their employees do not speak English at all except for the management.”
“The Folks at Legacy Home Remodeling did a wonderful job on our window replacement project.”
“These included sloppy and incomplete caulking, damaged molding and trim, improper sealing, scratches and installation damage, poor finish work, improp…”
“They actively listened to our needs, were extremely knowledgeable, and took the time to answer all of our questions thoroughly.”
“I informed him that this is a no-solicitation neighborhood and he ignored that and went on to the next house.”
“Very nice, great design and quality for reasonable asking price.”
“I am happy with the door that I got, and although it was pricey, it was custom and to be expected.”
“Legacy was extremely responsive to our request needing information and support with a re-siding project.”
“…ding weeks dealing with repeated workmanship problems, communication delays, multiple visits, and water intrusion concerns.…”
“I can't say enough about the team at Legacy and would recommend them to anyone looking for replacing their home windows.”
“I do not recommend this company — find one that actually cares about their customers and their security.”
“Overall, a very professional, knowledgeable, and trustworthy experience.”
People customers mention
Riley43 reviews
Darren37 reviews
Exteriors21 reviews
Paul20 reviews
Josh16 reviews
Nina14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I have had nothing but wonderful and kind professional encounters with all the staff at Legacy. J, Mercedes, Daren, Riley, all of them have been wonderful to work with. We had our door replaced earlier this year, and from that experience, we're now replacing our roof with the company. It is great to approach this kind of major expense from their no pressure practice. And I found that they provide great information about their services. Happy to be working with them again!
Price assessment: Reasonable price
Services: Roof repair
Response from the owner · 11 hours ago
A no-pressure experience makes a big difference on projects like a door or roof replacement.
It’s great to hear the team earned your trust across both jobs, and that J, Mercedes, Daren, and Riley made each step feel professional and easy to navigate. That kind of consistency is exactly what we aim for.
Lue Moua3 reviewsiTotal number of Google reviews Lue has written across all businesses on Google Maps, not just this one.
Riley was amazing! Extremely professional and polite. Made sure we were comfortable with all our decisions, before finalizing on any decisions. Gave great advice and molded to our personal needs as requested. Highly recommend!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Riley’s professionalism really shows in feedback like this. Making sure you felt comfortable with every decision, offering clear advice, and adapting to your personal needs is exactly the standard we aim for. Your recommendation means a lot to the team.
Cindy SandersLocal Guide · 45 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Visited 1 of their homes. Very nice, great design and quality for reasonable asking price.
Services: Service not listed
Response from the owner · a week ago
A visit like that is exactly what we aim to create.
It is encouraging to hear that the home left such a strong impression, from the design to the quality and the pricing. We put real effort into making our homes feel thoughtfully planned and fairly valued, so your feedback means a great deal.
Stanley Marin2 reviewsiTotal number of Google reviews Stanley has written across all businesses on Google Maps, not just this one.
The Folks at Legacy Home Remodeling did a wonderful job on our window replacement project. From Riley during the initial sales visit to show us their windows and answer any questions we had about their product and process, to Greg who came out to do the measurements of all 30 existing windows and lastly the crew 4 installers from Legacy consisting of Elias, Emanuel, Matheus and Everton who did a great job of removing the old windows and then installing the new windows and the outside window trim. After completing the window installation they did a splended job of cleaning up the work site around the house. They were very professional and completed the entire installation process in one day. I can't say enough about the team at Legacy and would recommend them to anyone looking for replacing their home windows. The windows look great and we are very happy with the result.
Services: Window installation
Response from the owner · 2 weeks ago
It is rewarding to hear that the window replacement project ran smoothly from the initial sales visit through the final installation. Riley, Greg, and the 4 installers all played an important role, and we are glad their work came together so well on your 30 windows.
Joe Todd3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Very nice and really helpful on siding products as well as choosing colors. Would recommend to a friend 😃
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
It is good to hear that the siding guidance and color selection were both helpful. Those details matter, and we aim to make the choices feel clear rather than overwhelming. We are pleased the experience was strong enough that you would recommend us to a friend.
Daniel Cassell2 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
I am getting my windows and porch door replaced. The Legacy reps, Riley and Austin, did a great job walking us through our options and explanation of window technologies. I believe we chose the best option for us. Very pleased.
Update, 10/20, Windows and sliding door were installed in one day. Everything is great.
Price assessment: Reasonable price
Services: Window installation, Service not listed
Response from the owner · 2 months ago
Choosing the right windows and porch door often comes down to how clearly the options are explained, and it’s good to hear Riley and Austin made that part straightforward.
We’re glad the technology details helped you feel confident in the selection, and it’s encouraging to know the final choice feels right for your home.
Tammy McTaggart1 reviewiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Great first impression! We really appreciated how attentive and engaged they were throughout our conversation. They actively listened to our needs, were extremely knowledgeable, and took the time to answer all of our questions thoroughly. They also provided helpful supporting documentation, which added credibility and gave us even more confidence in the information they shared. Overall, a very professional, knowledgeable, and trustworthy experience. Highly recommend!
Price assessment: Reasonable price
Response from the owner · a month ago
A “great first impression” is exactly what we aim for, and it is encouraging to hear that our team came across as attentive, knowledgeable, and thorough. Providing supporting documentation is part of making sure customers feel confident in the details, and we are glad that was helpful.
Kit Borras4 reviewsiTotal number of Google reviews Kit has written across all businesses on Google Maps, not just this one.
Legacy replaced our windows on our 30 year old house and it was the smoothest process I’ve ever experienced. They addressed all our concerns during the estimate and we really appreciated the energy efficiency and overall quality of the windows. The installers were extremely knowledgeable and did a flawless job and cleaned up afterwards. Everything far exceeded our expectations and we would recommend them to anyone. Thank you Legacy!!
Price assessment: Reasonable price
Services: Window installation
Response from the owner · a month ago
It’s gratifying to hear the whole window replacement felt so smooth, especially on a 30-year-old house where the details matter. The crew will be glad their knowledge and cleanup stood out, and we’re glad the energy efficiency and overall quality met the mark.
Linda MontgomeryLocal Guide · 32 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
UPDATE: The job is done and it's terrific. They did a super job. Excellent job cleaning up afterwards. They all seemed to know exactly what they were doing. Every question I had, they had an answer for. I'm very happy and would highly recommend legacy to anyone who needs home remodeling. They will be my first call for anything I ever need done. Thank you Legacgy!!
Danny arrived at our door with information that was backed up by your Charlotte office. He was very knowledgeable and polite. We made an appointment and Riley came out to talk to us. I feel that she was extremely helpful in coming to an agreement that we are all happy with. After the job is done I will be more than happy to give another review.
Price assessment: Reasonable price
Services: Roof installation
Response from the owner · a month ago
Having Danny bring backed-up information from the Charlotte office and then having Riley help reach an agreement shows the process was working the way it should. Clear communication and a practical outcome matter, and it’s good to know both were there for you.
Tracy Grimm3 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Legacy rep was on time, knowledgeable and helpful. Answered all of my questions and some I didn't think to ask. Felt good about it.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Being on time and actually answering the questions people have makes a big difference. It sounds like the visit gave you real clarity, even on the things you hadn’t thought to ask yet, which is exactly how these appointments should feel.
