iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%63+17.8Replies to reviews 8%95+7.8Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 34 financial advisorsiPosition by Experts Score among all companies we track in this category. · better than 12%
4.7★★★★★40 Google reviews
93%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lendmark Financial Services LLC 4.7 out of 5 based on 40 reviews, with the owner responding to 90% of comments. Customers frequently praise the staff's professionalism, friendly demeanor, and responsiveness, noting that the application process is fast and easy to navigate, including online access. Recurring themes highlight helpful communication and support with loan options, while the few low-star reviews criticize perceived rudeness and high loan costs relative to vehicle value.
Google rating: 4.7 out of 5 from 40 reviews (93% five-star).
Reviews on this page: 40 Google reviews (29 with written comments).
Owner responses: the business replied to 90% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyFinancial Advisors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lendmark Financial Services LLC: 77/100 on this factor. Category median: 97.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lendmark Financial Services LLC: 63/100 on this factor. Category median: 98.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lendmark Financial Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lendmark Financial Services LLC: 95/100 on this factor. Category median: 74.A
95
Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
4.7of 5
5 stars3793%
4 stars00%
3 stars00%
2 stars13%
1 star25%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
91%praise
Praise2091%
Complaints29%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1150%
Speed & response418%
Communication314%
Would recommend29%
Quality & results15%
Honesty & trust15%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was super professional and answered all my questions.”
“Very fast and easy to apply and get approved for a loan”
“I been with them for a while now can't remember but in month of August, they care about you and your needs communication is key they seems to grow on you”
“The experience was very fast and I would highly recommend them”
“I love them wonderful Service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAuston1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ashlyn and Hannah were great to deal with! Very helpful and easy going thank yall!!!
DDD9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Online access is faster and easier than talking to someone, which is not always an option while working.
SS9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
All the team was very helpful and made my process very smooth. Also, I was giving options on my loan which turned out well!
KKarenLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I enjoyed working with Ms. B she took care of my needs and was very good at her job. ALSO THE MANAGER Ashley was very helpful and courteous. GREAT TEAM AT lendmark in Gulfport Mississippi..Thank you for all your help.....
JJohn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Staff was friendly and professional. They made it easy to get the loan I needed.
LLaneekaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I been with them for a while now can't remember but in month of August, they care about you and your needs communication is key they seems to grow on you
Ashlyn and Hannah were great to deal with! Very helpful and easy going thank yall!!!
Response from the owner · 2 weeks ago
Hi Auston! Thanks for leaving a review and mentioning Ashlyn and Hannah. You’re right, Ashlyn and Hannah are always going above and beyond. We’ll be sure to share your praises with them!
R
Rhonda Herrin4 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
The staff was super professional and answered all my questions.
Application process: Quick and easy
Response from the owner · 2 months ago
Hi Chad, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
S
S W9 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
All the team was very helpful and made my process very smooth. Also, I was giving options on my loan which turned out well!
Response from the owner · 2 months ago
Hello, appreciate the fantastic review and for sharing your thoughts with Lendmark Financial. We're all about top-notch service, and we're thrilled to hear we hit the mark! It's customers like you that make what we do so rewarding.
A
Anthony MooreLocal Guide · 52 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
I enjoyed working with Ms. B she took care of my needs and was very good at her job. ALSO THE MANAGER Ashley was very helpful and courteous. GREAT TEAM AT lendmark in Gulfport Mississippi..Thank you for all your help.....
Response from the owner · 6 months ago
Hello Karen, Appreciate the fantastic review and for sharing your thoughts with Lendmark Financial. We're all about top-notch service, and we're thrilled to hear we hit the mark! It's customers like you that make what we do so rewarding.
J
John Yevcak10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.