Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Customers frequently praise the unique atmosphere, diverse drink menu, and book selection, noting the space serves as a versatile spot for studying, socializing, or browsing. Recurring themes include the cozy ambiance and interesting curation, though some visitors find the coffee quality average. Common criticisms involve limited seating availability, slow service during busy periods, and inconsistent staff interactions, with specific complaints about drinks being served partially full or lukewarm.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
652 Google reviews we collected
Phrases our text analysis found in 373 written reviews
How often each topic comes up in the written reviews
We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Vanilla and pistachio kind of flavor, for those that haven't tried it.”
“I love this place so dearly but the bald male bartender with wire rimmed glasses is incredibly rude every time I’ve visited while he’s bartending.”
“I strongly recommend the Sherried Old Fashioned, Pineapple Old Fashioned, and the seasonal Pimm’s Cup.”
“I really wanted to give this place five stars but I went in for a hot chocolate and paid five dollars for brown colored water.”
“It was crowded first time I went this week, but I was able to quickly find a table to do my work and it got less crowded after time went by.”
“The coffee also wasn’t great, and it seemed understaffed—service was slow and it took a while just to return my glass.”
“They have a very good selection of reasonably-priced craft cocktails.”
“The drinks are a bit pricey, but you’re pretty much paying for admission to hang out in this amazing place for as long as you want.”
“Food was better than expected and the staff was top notch.”
“I just didn’t feel like bringing it back to the counter and complaining but it really was the worst hot chocolate I’ve ever had.”
“I really wish I could give them five stars:/ this place is amazing in regards to ambiance and honestly even quality of food/drinks.”
praise complaint · found by our text analysis, Google review wording unchanged.
I love the place. For studying, working, chatting, reading etc. Their coffee is okay, bot the best.
There was limited seating with many students on laptops when I went around 1pm on a Friday in September. We were still able to find two spots at the bar by the giant, unique espresso machine. The book sales person was an absolute joy to geek out with about birds.
Love this place! cool spot to read or work on stuff or grab a drink at night. Amazing book selection too.
This was a great little bar that I stopped at for a cocktail after a long day of meetings.
Big fan of the pandan latte. Vanilla and pistachio kind of flavor, for those that haven't tried it.
Revised down. Not my fault you left the door open. 6 minutes to 10 and I got the heavy sigh. Pouring rain and still not OK to wait inside for 6 minutes.
4.8 ★★★★★ 652 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I love the place. For studying, working, chatting, reading etc. Their coffee is okay, bot the best.
I really wish I could give them five stars:/ this place is amazing in regards to ambiance and honestly even quality of food/drinks. However we had an awful experience with their manager/owner recently. We rented their private space for our monthly book club meeting because we were looking for a new place to meet. We originally didn’t want to pay the $25 /hour rental fee but did because we want to support local businesses. When we arrived we quickly realized it was Badger game day downtown- our fault for not knowing. Leopold’s had a sign for $50 (😳) parking in their lot for the game, so my partner and I parked in their lot and immediately checked in with the front when we entered. The man that we were told was in charge was hostile from the start. I let him know we had rented the book nook and that we had one car parked out front, wanting to ensure that we wouldn’t get towed. He immediately responded “well I guess I’ll let it slide this time but tell your friends not to park here”. Those were the first words out of his mouth to me, I thought he was joking honestly. I can understand being overwhelmed with Badger game day, but we had literally just walked in the door. He then reminded me that the book nook rental was only for an hour and that our car would need to be moved promptly. At this point I wish we could’ve just gotten a refund and left. We tried to make the most of the experience and honestly it was good otherwise, but expecting someone to pay $75 just to walk in the door and have a room in the basement for an hour is absurd. And then obviously as a group we paid at least $30 more in coffee. Oh! And 20/60 minutes we had the space rented for was spent waiting for our coffee because they were so busy- which normally wouldn’t be a big deal if we weren’t going to be rushed out of the place. They also had an obnoxiously loud DJ in the bar area for the game? Very interesting mix of vibes given it’s a bookstore. Leopold’s is a really cute place to hang out, especially for people who don’t like the typical party scene, but this experience left a sour taste in my mouth.
Such a great little spot!
Pretty good chai lattes and plenty of books to browse.
There was limited seating with many students on laptops when I went around 1pm on a Friday in September. We were still able to find two spots at the bar by the giant, unique espresso machine. The book sales person was an absolute joy to geek out with about birds.
Love this place! cool spot to read or work on stuff or grab a drink at night. Amazing book selection too.
This was a great little bar that I stopped at for a cocktail after a long day of meetings.
It is a great place to hang out with a few friends. Amazing atmosphere.
Big fan of the pandan latte. Vanilla and pistachio kind of flavor, for those that haven't tried it.
Bueno!
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
