Customers report that Les' Appliance Services handles repairs for dishwashers, refrigerators, dryers, and ovens with punctuality and professional communication. Reviewers frequently note reasonable pricing, often charging only for parts and minimal service fees, and appreciate the owner's willingness to provide free advice over the phone. While most feedback is positive, one lower-rated review mentioned some initial difficulties with a gas range repair, though the customer ultimately felt the technician did his best to resolve the issue.
Google rating: 4.9 out of 5 from 54 reviews (94% five-star).
Reviews on this page: 54 Google reviews (45 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 8, 2026.
Service: Appliance Repair serving Salem, Oregon.
Data from Google, last updated November 1, 2026.
Star ratings
54 Google reviews we collected
4.9of 5
5 stars5194%
4 stars36%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
97%praise
Praise7397%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2331%
Price & value1621%
Speed & response1115%
Quality & results1013%
Honesty & trust811%
Would recommend68%
Communication11%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Les is not just super aware of the issues that befall our machines, he’s a kind and generous guy!”
“This is an owner operated business that takes pride in their work, and is reasonably priced.”
“Very nice guy, responsive, knowlegeable, and very affordable pricing.”
“Great service, arrived within the timeframe he worked out with us, friendly, and completely thoughtful and honest.”
“Randy is the only appliance repair person that I call and trust to fix my appliances.”
“Very helpful and honest would definitely recommend them”
“He did explain what he thought was wrong with it.”
People customers mention
Randy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Randy is amazing. We had an issue with our dishwasher where the heating element was not working properly. He diagnosed the issue and discussed the cost of replacing the part or buying a new dishwasher. He ended up ordering and replacing the broken part. Thanks.
Price: $200–250
Repair wait time: 1–2 hr
N
Nathaniel Hitchcock9 reviewsiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
Down to earth and so helpful. He gave me the option to install the part myself which was great. He even called back to make sure I was doing it safely. There was one issue on my freezer that I'll be having him come out for. He did explain what he thought was wrong with it. I'd call him for any appliance issues you have. A great experience hands down. :).
Price assessment: Reasonable price
Price: $50–100
Services: Stove, cooktop & oven repair
B
Barb Belknap6 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
This is an owner operated business that takes pride in their work, and is reasonably priced. Randy went out of his way to work me into his already full day to fix a refrigerator leak. I highly recommend Les’ Appliance.
Price assessment: Great price
Price: $150–200
Services: Service not listed
C
Chuck Gress8 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Les is the best! I called him on a recommendation from a friend to help me with a dishwasher that we haven’t used in a rental since moving in 7 years ago. Decided to start using it cause we are elderly now. It wouldn’t fill with water. Les recommended I crawl under the sink & turn the water on to see what happens. I turned it on. Problem solved. Duh! I feel like such a dummy! But, in m defense, who turns off the water to a dishwasher before a rental move in?
M
Meg O'Flaherty5 reviewsiTotal number of Google reviews Meg has written across all businesses on Google Maps, not just this one.
I called Randy at Les Appliance Service when I broke my dishwasher. He ordered the new part it needed and then came out at 6pm to install it and get my dishwasher working again. Only charged me the cost of the part plus a very minimal service fee. Very nice guy, responsive, knowlegeable, and very affordable pricing.
L
Laura FrankLocal Guide · 10 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Randy is a very professional and knowledgeable guy. He came out twice without charging more when the he figured out that a second part needed to be ordered, and he did his best to help as soon as he could.
E
Elisa Corcoran3 reviewsiTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.