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Level Up Fitness and Aerial Artistry

Fitness center · Pantego, TX · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%80+22.6Replies to reviews 8%26+2.1Momentum penalty72−2.8Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#125 of 144 personal trainersPosition by Experts Score among all companies we track in this category. · better than 13%
4.9 ★★★★★ 166 Google reviews · 13 photos
98%five-star reviews
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review

Level Up Fitness and Aerial Artistry at a glance

Google reviewers rate Level Up Fitness and Aerial Artistry 4.9 out of 5 based on 166 reviews, highlighting supportive instructors and beginner-friendly pole classes. Customers frequently mention the encouraging atmosphere, individualized attention, and effective progress in strength and flexibility. One recurring criticism involves a specific beginner flow class where a student felt the instructor was inattentive and unresponsive to their confusion, contrasting with the generally positive feedback regarding communication and care.

  • Google rating: 4.9 out of 5 from 166 reviews (98% five-star).
  • Reviews on this page: 166 Google reviews (152 with written comments, 7 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: August 10, 2026.
  • Service: Personal Trainer serving Pantego, Texas.

Data from Google, last updated October 31, 2026.

Score profile vs other personal trainers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.

Satisfaction90Reliability80Craft & service–Value–Momentum72Replies to reviews26Satisfaction: 90 (median 96)Reliability: 80 (median 96)Momentum: 72 (median 100)Replies to reviews: 26 (median 65)
This companyPersonal Trainers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Level Up Fitness and Aerial Artistry: 90/100 on this factor. Category median: 96.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Level Up Fitness and Aerial Artistry: 80/100 on this factor. Category median: 96.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Level Up Fitness and Aerial Artistry: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Level Up Fitness and Aerial Artistry: 26/100 on this factor. Category median: 65.D
26

Bar = this company · dark tick = category median.

Star ratings

166 Google reviews we collected

  • 5 stars16298%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 152 written reviews

  • Praise8399%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3845%
  • Quality & results1720%
  • Would recommend1619%
  • Communication56%
  • Speed & response45%
  • Price & value22%
  • Honesty & trust22%

What customers talk about

We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Crystal was so nice and I loved the way she was encouraging us.”
  • “I took intro to pole today with Coach Crystal and had a great experience.”
  • “I’m glad that I received my foundation to pole at this studio and highly recommend Level Up!”
  • “Mia was super friendly and took the time to explain and show each step of the routine.”
  • “…2 years ago, I was bothered by the fact that the class didn't start on time and then stopped coming.…”
  • “Definitely check out this studio and sign up for one of their affordable memberships to level up your fitness and health.”
  • “Lol signing up for membership now because it was honestly so fun.”

People customers mention

  • Ashley 9 reviews
  • Keke 6 reviews
  • Krystal 5 reviews
  • Angie 5 reviews
  • Jojo 5 reviews
  • Crystal 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

S.Local Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I attended pole classes at the Arlington location from March until I moved back to Alabama in July. The teachers are awesome and they really support your development. I didn’t realize how great I had it until I moved and saw how other studios run their classes (i.e. mixed level classes, sharing poles, no…

LynnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I took intro to pole today with Coach Crystal and had a great experience. Crystal was so nice and I loved the way she was encouraging us. The class was very beginner-friendly and I would love to come back for another class.

Shaquel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Am I sore? Yes. But is coach Jas literally THE BEST? Also, yes! First time trying pole outside of a “bachelorette session” and I am on class #3 for Intro to Pole. 3 weeks ago, I couldn’t touch my toes or do 1/2 the moves because I wasn’t flexible or strong enough. Today! I’m grabbing ankles and pirouetting all up…

Amanda15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

All the coaches are amazing - Coach Ashley, Coach Jasmine, and Koko - you can tell they really love what they do and I’ve improved so much in only 2 months!!! Excited to keep growing 💪

JdisthatbeastLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If you've been thinking about taking pole fitness classes.. this is your confirmation that you need to sign up ASAP. The classes are fun and helps bring out your sexiness. The coaches are nice and very supportive. The owner Koko is friendly and sweet. All of the coaches have a different style so book with each one…

Leittia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I took two beginner pole classes and it is everything. Sensual, empowering, and beginner friendly. KoKo created an atmosphere where you can feel safe, sexy, and supported while learning. I’ve grown in both confidence and body awareness since taking her class. Truly a 5-star experience. Monthly membership, here I come!

Photos

Customer reviews

4.9 ★★★★★ 166 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
S. B.Local Guide · 13 reviewsTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I attended pole classes at the Arlington location from March until I moved back to Alabama in July. The teachers are awesome and they really support your development. I didn’t realize how great I had it until I moved and saw how other studios run their classes (i.e. mixed level classes, sharing poles, no photography, etc.). I’m glad that I received my foundation to pole at this studio and highly recommend Level Up!

Lynn KangLocal Guide · 20 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took intro to pole today with Coach Crystal and had a great experience. Crystal was so nice and I loved the way she was encouraging us. The class was very beginner-friendly and I would love to come back for another class.

Shaquel Martinez2 reviewsTotal number of Google reviews Shaquel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Am I sore? Yes. But is coach Jas literally THE BEST? Also, yes! First time trying pole outside of a “bachelorette session” and I am on class #3 for Intro to Pole. 3 weeks ago, I couldn’t touch my toes or do 1/2 the moves because I wasn’t flexible or strong enough. Today! I’m grabbing ankles and pirouetting all up & through this studio 👏🏾 take the class, ask for Jas, you won’t be disappointed.

Amanda Dan15 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All the coaches are amazing - Coach Ashley, Coach Jasmine, and Koko - you can tell they really love what they do and I’ve improved so much in only 2 months!!! Excited to keep growing 💪

Stephanie Tharpe10 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of my favorite things about this studio is how excited the instructors get when you finally get something you’ve been working on, whether it’s a spin, climb, invert, or transition. They celebrate with you like they accomplished it themselves, and that kind of support makes such a difference in an environment that can otherwise feel intimidating when you’re learning. The studio has a very encouraging atmosphere while still pushing students to grow, improve, and challenge themselves. Deona is very detailed and technical. She watches what students are doing and helps you understand how to improve instead of just demonstrating tricks and moving on. Her personality is upbeat, welcoming, and encouraging, which makes learning pole feel a lot less intimidating. She’s very patient! Ashley is highly detailed and technical and pays close attention to what needs to be corrected or improved. She encouraged me to finally challenge myself and move into Level 2 classes instead of staying comfortable where I was. Her teaching style pushes people to grow, improve, and become more confident in themselves. Krystal is very skilled and strong, especially in heels and Edgeworks style classes. You can tell she has a deep understanding of movement and control around the pole, and it really shows in the way she demonstrates movement. Jasmin has such a sweet, welcoming, and encouraging personality. She is very helpful during class, especially in flexibility classes when it comes to positioning students correctly and helping people get the most out of their stretches and movements. She always brings a very positive and supportive energy to class that makes people feel comfortable learning. I love them all 🤎

Jdisthatbeast 30Local Guide · 10 reviewsTotal number of Google reviews Jdisthatbeast has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you've been thinking about taking pole fitness classes.. this is your confirmation that you need to sign up ASAP. The classes are fun and helps bring out your sexiness. The coaches are nice and very supportive. The owner Koko is friendly and sweet. All of the coaches have a different style so book with each one to be well rounded in your journey. I originally bought the 2 class package. After one class with Krystal, I joined the Level UP family by getting a membership. I love it!!! **Ladies - you do not have to have the upper body strength. you will gain it by going to class consistently.**

Leittia Leonard10 reviewsTotal number of Google reviews Leittia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took two beginner pole classes and it is everything. Sensual, empowering, and beginner friendly. KoKo created an atmosphere where you can feel safe, sexy, and supported while learning. I’ve grown in both confidence and body awareness since taking her class. Truly a 5-star experience. Monthly membership, here I come!

Carla JohnsonLocal Guide · 13 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came in to Level Up and took the beginner flow class which was on the faster side I expressed my confusion to Crystal the one who was teaching the class I did not appreciate her response nor her lack of attention as she was more engaged with the other ladies. At the end of the class another student voiced her confusion she then had us individually show her where we needed help when it got to my turn as I spoke she spoke over me and started talking with another student that was very rude she then later turned her attention towards me and asked me show her as I was showing her she looked off and never went over the issue I was having. I felt disrespected and as if my concern wasn’t important and it kind of sucked because I had planned to take future classes here. What I will say patience and engaging with the entire class should definitely be a thing and to be mindful that not everyone has prior experience nor do we all learn at the same pace and this is important.

Lashone Garrett10 reviewsTotal number of Google reviews Lashone has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the best pole studio I’ve been to since the first time I tried pole. Koko, Krystal, and Deona are amazing! I’m a big woman and they show me that size doesn’t matter here. I can’t wait to see my progress by the end of the year. I love Level Up! Thanks for creating a safe space for all!

Charles Strader9 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our instructor was so nice and helpful. I’m a guy and foreign to this but she was so helpful to me! WOW what a workout! We are going back to the next level class! Highly recommended …man or woman!

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