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Liberty Bell Home Care Services
Liberty Bell Home Care Services at a glance
Google reviewers rate Liberty Bell Home Care Services 4.9 out of 5 based on 58 reviews, with the owner responding to half of them. Positive feedback highlights professional staff, consistent communication, and a family-like atmosphere that provides reliable care for patients. One recurring criticism notes that the emergency line is frequently unavailable, while staffing changes and perceived confidentiality breaches create difficulties for clients attempting to resolve complaints or access management.
- Google rating: 4.9 out of 5 from 58 reviews (97% five-star).
- Reviews on this page: 58 Google reviews (27 with written comments).
- Owner responses: the business replied to 50% of reviews.
- Most recent review: September 24, 2026.
- Service: Senior Care Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
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Customer reviews
Reviews from Google, shown as published (original wording, unedited).
They don’t keep up with their emergency line what so ever. They hire people fast and just throw their employees anywhere they need them the most to cover the businesses backside. The receptionist seems to break employee to client confidentiality and not see a problem with it. Ms.Angelica Tapia is never available so there’s no way to file complaints on her staff , let alone try to get things done for the employees client. Clients aren’t getting the services they need and deserve but the business is getting paid to do so. Something needs to be done.
We take these concerns seriously. However, because we must protect employee and client confidentiality, we cannot discuss the details of any individual situation publicly. Liberty Bell Home Care has procedures for handling emergency calls, employee concerns, client complaints, scheduling, and service issues. Employees are assigned according to client needs, authorized schedules, qualifications, and availability—not simply placed without consideration. Ms. Angelica Tapia and the office staff are available to address properly submitted concerns. If you experienced a specific issue, please contact our office directly and provide the client’s name, the date of the incident, and the details so we can review our records and investigate appropriately. We strongly disagree with any suggestion that the agency knowingly bills for services that were not provided. That is a serious allegation, and we ask that any supporting information be submitted directly to management so it can be formally investigated. We understand that personal disagreements can be frustrating. However, it is important to address concerns respectfully and based on accurate facts. Attempting to harm a business or its reputation because a situation did not go as expected is unfair to the employees, patients, and families who depend on our services. Liberty Bell Home Care remains committed to resolving legitimate concerns professionally and welcomes direct communication so the matter can be reviewed appropriately.
Over the last 5 years , Liberty Bell Home care has been wonderful ! Their staff is amazing and have been very helpful to my mother and I during very difficult times . They are very professional ,kind and truly care for the patients in their care. If you need a home care agency for a loved one in Philadelphia ,look no further than Liberty Bell Home care , they are the best !
Thank you so much for your kind words and for trusting Liberty Bell Home Care with your mother’s care over the past five years. It has truly been our privilege to support you and your family during difficult times. Our team is committed to providing professional, compassionate, and dependable care to every patient. Your thoughtful review means so much to all of us!
Los recomiendo,responsables y buen trato
Gracias
Liberty Bell IS My Family's I Been With them for 11th years there services always being good and appreciate they know how to talk to people and understand I will tell people about there business I wouldn't trade yall for no body thank yall again
Thank you so much for being part of the Liberty Bell Home Care family for 11 years! Your trust, loyalty, and kind words mean more to us than you know. It has been a true privilege to serve you and your family. We sincerely appreciate your recommendations and look forward to continuing to provide you with compassionate and dependable care for many years to come!
Great place they give really good services they care so much for the patient very friendly people and been with them for 5 years liberty bell is the best my honest opinion
Thank you so much for your kind words and for trusting Liberty Bell Home Care for the past five years! We truly appreciate your loyalty and are grateful for the opportunity to care for our patients. Your support and honest recommendation mean so much to our entire team!
CALIDAD DE SERVICIOS MUY PROFECIONALES GRACIAS POR SUS ATENCIONES LOS MEJORES
El trato hacia sus empleados siempre ha sido excelente, cordial y muy profesional, siempre nos reciben con una sonrisa y sobre todo siempre pendientes de sus pacientes y sus empleados.
Gracias, Siempre aqui para ustedes.
Excelente ! Te tratan con respeto y muy responsables los recomiendo siempre
Gracias, Siempre aqui para ustedes.
Ha sido la mejor experiencia que he tenido. Su personal es un éxito,responsable,amable. Recomiendo esta compañía a todos. Trabajan dado la mejor atención a mi como Empleada y a mi paciente. No tan solo se merecen 5 estrellas,se merecen mas de 100 . Liberty Bell Home Care Gracias por brindar un Excelente Servicio
Gracias, Siempre aqui para ustedes.
Business details
- Address: 449 W Dauphin St, Philadelphia, PA 19133
- Phone: (267) 773-8177
- Website: libertybellhomecareservices.com
- Service area: Philadelphia, PA