Pest control service · St. Petersburg, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#185 of 389 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
4.9★★★★★1,461 Google reviews · 22 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$111typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Liberty Pest Management 4.9 out of 5 based on 1461 reviews, with the owner responding to 99 percent of them. Customers frequently cite punctuality, thorough inspections, and proactive communication regarding services like ant and rodent control. Positive feedback highlights technicians' knowledge and flexibility in scheduling. However, lower-rated reviews describe specific incidents involving unauthorized service charges, perceived unprofessionalism from management, and occasional failures to address recurring pest issues or provide timely notifications for appointments.
Google rating: 4.9 out of 5 from 1,461 reviews (97% five-star).
Reviews on this page: 1,461 Google reviews (1,226 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 9, 2026.
Service: Wildlife serving St. Petersburg, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Liberty Pest ManagementWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Pest Management: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Pest Management: 88/100 on this factor. Category median: 90.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Pest Management: 89/100 on this factor. Category median: 97.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Pest Management: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
1,461 Google reviews we collected
4.9of 5
5 stars1,42497%
4 stars131%
3 stars10%
2 stars40%
1 star191%
Praise vs complaints
Phrases our text analysis found in 1,226 written reviews
99%praise
Praise2,32199%
Complaints351%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6438%
Reasonable10160%
Overpriced11%
Not sure32%
$111+2% vs typical wildlife removal services
Middle half of what 103 customers paid ($101–$133) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude66028%
Quality & results47420%
Speed & response39517%
Would recommend35715%
Communication2199%
Honesty & trust1366%
Price & value1155%
What customers talk about
We read 1,226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each one of them has demonstrated professionalism, a vast amount of knowledge, are always prompt and courteous, and especially, take the time to liste…”
“I always thought the technicians were all great but the owner John is incredibly combative, unprofessional and becomes immediately defensive.”
“He has done an outstanding job for us, we have had no problems at all with unwanted critters.”
“It's horrible to find out one has rodents in their attic!”
“…emonstrated professionalism, a vast amount of knowledge, are always prompt and courteous, and especially, take the time to listen to any concerns or a…”
“We cancelled service and in error on our part we were late processing payment on the final bill and they threatened us with liens and court filing fee…”
“I Highly recommend Liberty Pest Mgt and especially Andre”
“I’ve cancelled my service and do not recommend this company.”
“He explained how best to address the suspected rodent problem in my attic.”
“We use Liberty in our main home and westchase and trust them so much we called for a rental property we bought this year.”
“After a very comprehensive inspection, they provided an extremely reasonable mediation plan and estimate.”
“I am so thankful that there is still a business that truly wants to help people and not over charge for their service.”
People customers mention
John89 reviews
Mark63 reviews
Control55 reviews
Andre42 reviews
Pagan36 reviews
Christian35 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Liberty Pest Management for 8 kinds of job. Pick one to see what they paid and said.
FrankLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 21 hours ago★★★★★
Andre has been our service tech for over a year. He has done an outstanding job for us, we have had no problems at all with unwanted critters. He shows up on time and on schedule. This coupled with his knowledge of the business and outstanding customer service skills, lead us to believe we have one of the best.Could not ask for more.
Paid $100–120Great priceHornet & wasp exterminationGeneral pest inspection
Ronda11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★
Andre responded to my concern the same day. He explained how best to address the suspected rodent problem in my attic. He clearlyl outlined the steps in the process.
Andre was able to locate the possible entry sites, showed me those locations, then blocked those sites so nothing else could get in.
Traps were placed…
BrendonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Liberty pest always does a great job. I appreciate Christian taking the time on each visit to review the services performed and discuss any recent pest issues or concerns I have. He tailors the services performed to ensure we are well protected and proactive. Thank you!
Paid $100–120Reasonable price
SarahLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Christian did an amazing job! Very informative on each issue found along with photos. I didn’t even know there was an ant problem.
Mike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We have been with Liberty Pest for several years and they have always exceeded our expectations. They are extremely knowledgable, professional and extremely thorough. I would highly recommend them!
Paid $80–100Reasonable priceSpider exterminationGeneral pest inspection
Janine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a different pest place we used for years and consistently ran into problems with bugs. After being referred by a neighbor, we moved to Liberty. Since switching, we've had no problems at all! I think we're going on just over a year now and are perfectly happy with them.
Paid $100–120Great priceGeneral pest inspectionCockroach extermination
Andre has been our service tech for over a year. He has done an outstanding job for us, we have had no problems at all with unwanted critters. He shows up on time and on schedule. This coupled with his knowledge of the business and outstanding customer service skills, lead us to believe we have one of the best.Could not ask for more.
Price assessment: Great price
Price: $100–120
Services: Hornet & wasp extermination, General pest inspection
Pest type: Other
Ronda Mitchell Cosgrove11 reviewsiTotal number of Google reviews Ronda has written across all businesses on Google Maps, not just this one.
Andre responded to my concern the same day. He explained how best to address the suspected rodent problem in my attic. He clearlyl outlined the steps in the process.
Andre was able to locate the possible entry sites, showed me those locations, then blocked those sites so nothing else could get in.
Traps were placed in two parts of my attic, then the next day, he returned to check said traps. I feel confident that Andre will return to make sure that there are no more rats in the attic, then permanently blocking the entry sites.
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination
Positive: Responsiveness, Professionalism
Pest type: Rodents
Response from the owner · Edited 3 weeks ago
Thank you Ronda!
We greatly appreciate you taking time to share your experience with us!
- John Korte, owner
Peter Pelz4 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Liberty pest always does a great job. I appreciate Christian taking the time on each visit to review the services performed and discuss any recent pest issues or concerns I have. He tailors the services performed to ensure we are well protected and proactive. Thank you!
Price assessment: Reasonable price
Price: $100–120
Pest type: Ants, Cockroaches, Spiders
Katie Gilbert10 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Liberty Pest Management has serviced our current home for over 6 years. John, Mark, and Dean have all been out to our home. Each one of them has demonstrated professionalism, a vast amount of knowledge, are always prompt and courteous, and especially, take the time to listen to any concerns or answer my endless questions. They treat our home safely knowing that we have 2 small sons, while also ensuring the treatments are effective.
I will never forget that when we first moved into our home, we had what we thought was a little issue with ants, we would just see one here or there at times, not thinking much of it. We called Liberty and John came out to assess that and our home in general for quarterly services. John didn't consider the ant issue a little issue. On the spot he applied a safe (our first son was 2 at the time) bait in the areas where we had noticed the ants- base boards by our dinette table, an area underneath our breakfast bar, and on baseboards surrounding the master bath shower. All places you don't want to see ants! I was shocked, within seconds ant after ant came out of the affected areas. We had a big problem that could have become severe! John advised that it would take some time to eradicate all of them. The bait he used was meant for the ants to take back to their nest so that they could infect the other ants with it. So sure enough, John was out 3 or 4 days later to re-bait, and then again another 3 or 4 days later. After 2 weeks or so we never saw another ant, and still haven't. I can't help but wonder how long the previous homeowners dealt with it thinking it couldn't be solved simply because their pest control company didn't how to!
Response from the owner · Edited 8 years ago
Thank you very much Katie for your kind feedback. We really appreciate your continued patronage!
- John Korte
Aimee Geyston16 reviewsiTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
We use Liberty in our main home and westchase and trust them so much we called for a rental property we bought this year. Mark, Dean and John have all been very informative and helpful with any problem at any time we call! Would recommend them to everyone!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General pest inspection, Cockroach extermination, Bug & insect extermination
Response from the owner · Edited a week ago
Thank you for the continued patronage and kind feedback!
- John Korte, owner
