Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate Liberty Tax 4.6 out of 5 based on 231 reviews, with the owner responding to 56 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and quick to complete returns, often citing long-term loyalty and accurate tax preparation. However, some low-star reviews highlight issues with long wait times despite appointments, perceived high pricing, and instances where preparers missed deductions or failed to honor promotional offers.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
231 Google reviews we collected
Phrases our text analysis found in 181 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“When I went to Liberty tax services, I didn’t know what kind of services I would get.”
“The owner is rude and they don’t seem to know how to do difficult taxes , never answer the phones , and barely responds via text .”
“I was able to get a same day appointment with Alex Pazarena.”
“My tax man Alex did a great job I'll be back next year to see him”
“I stopped going here years ago but family just had a horrible experience here.”
“I highly recommend Gerry she is a very caring person.”
“Never again I had 23,0000 of my taxes money and I got nothing but 400 funky dollars.”
“She explained the deductibles and she got me over$1000 more than what H&R Block gotten me.”
“I am completely irritated by the lack of communication or follow up on their part.”
“…and getting all of that hardwork done for me and doing it for a real fair price I really appreciate everything you did for me keep up the great work…”
“Feel like I was ripped off now.”
“A very honest and delightful company drop off and sign on your phone very easy”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Liberty Tax for 2 kinds of job. Pick one to see what they paid and said.
Gerri was great, very pleasant to me and my husband, so was Dave. She explained the deductibles and she got me over$1000 more than what H&R Block gotten me.. We will definitely be back next yr. Can't wait
Filled out the form, left my tax information and received a call saying they were completed. Just that quickly. Jerry was great. Would recommend Liberty Tax to everyone. Thank you!!
I always go to liberty tax for my returns. Gerry was my tax preparer this year and she was LOVELY. So personable and helpful. What a wonderful tax prep session. 10/10 recommend. Ask for Gerry!
I've been coming to this Liberty Tax office for almost 10 years, as long as I've been filing taxes, and they've always taken care of me. Tax season has always been confusing to me and Dave makes the whole process very easy. I even moved an hour away and I still file through this office.
Nice to see Gerry Casselman again! She did a fantastic job in helping me prepare my tax returns. She was knowledgeable, kind and a friend! God Bless Gerry! and her team at LibertyTax! See you next year!😃
I’m a returning customer and from start to finish the professionalism is unmatched.
| Job | Reviews | Category typical |
|---|---|---|
| Income tax filing | 4 | — |
| Income tax return preparation | 2 | — |
4.6 ★★★★★ 231 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Awesome!
It's great to know you had an awesome experience! We appreciate your feedback and look forward to seeing you again.
When I went to Liberty tax services, I didn’t know what kind of services I would get. Two years ago, I was desperate in finding a service to file my taxes. Liberty taxes was recommended and I went with them. I wasn’t used to the set up, they took my information and left . A few months went by and I was wondering what was going on. I called them back and they told me that I had left the wrong number where my phone was to be. They were glad that I called and I gave them my correct number and they gave me what was coming and we settled up. They were very nice about it and I had a good feeling about them. So tax time came around again this year, I didn’t hesitate to call, made an appointment and saw them a couple of weeks later. I had my paperwork ready except for the mileage, they let me go home and grab the other papers and brought it back and continued. It only took 3-4 hours and the tax preparer finished. When he said the price, I was surprised, but I paid it because it was much lower than H and R Block ‘s prices. I left there feeling elated and know that I would be coming back in future years. Thank you liberty tax services, your faithful client, Robert Chou
We're so glad to hear that you had a great experience with us and that our team could meet your expectations. Your satisfaction is our priority, and we look forward to seeing you again next year!
Good communication
We’re delighted that our communication made a positive impression. Your feedback is much appreciated!
Fast and easy.They've been doing my taxes for years.
We're thrilled to hear that you've had such a positive experience with us over the years! Thank you for your continued trust.
Very Helpful and understanding
It's wonderful to hear that you had a positive experience with us. We appreciate your feedback!
Gerri was great, very pleasant to me and my husband, so was Dave. She explained the deductibles and she got me over$1000 more than what H&R Block gotten me.. We will definitely be back next yr. Can't wait
Thank you for sharing your experience! We're thrilled to hear that Gerri and Dave provided such excellent service and helped you with your deductions. We look forward to welcoming you back next year!
Great place will be back
It's wonderful to know you had a great experience. We hope to see you back here soon!
Filled out the form, left my tax information and received a call saying they were completed. Just that quickly. Jerry was great. Would recommend Liberty Tax to everyone. Thank you!!
Thank you for sharing your experience! We appreciate hearing that Jerry offered prompt service and that you found the process straightforward. Your recommendation is valued, and we look forward to assisting you again in the future.
I always go to liberty tax for my returns. Gerry was my tax preparer this year and she was LOVELY. So personable and helpful. What a wonderful tax prep session. 10/10 recommend. Ask for Gerry!
We are pleased to learn that you have had a positive experience with our tax return services. We value your feedback on our team's friendliness and efficiency. Thank you for selecting us, and we anticipate the opportunity to help you again in the future.
My tax man Alex did a great job I'll be back next year to see him
Thanks for the fantastic feedback about Alex! We're excited to have you back next year.
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
