Reviewers highlight the facility's diverse services, including massages, haircuts, nails, and facials, often praising the staff's knowledge and personalized care. Positive feedback frequently mentions effective treatments and friendly communication, while lower-rated comments criticize a lack of focus on specific pain areas and unempathetic handling of appointment cancellations.
Google rating: 4.6 out of 5 from 25 reviews (84% five-star).
Reviews on this page: 25 Google reviews (17 with written comments, 2 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: October 22, 2026.
Service: Hot Tub Spa serving Cicero, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
25 Google reviews we collected
4.6of 5
5 stars2184%
4 stars14%
3 stars14%
2 stars14%
1 star14%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
75%praise
Praise1275%
Complaints425%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude744%
Quality & results319%
Communication319%
Would recommend213%
Price & value16%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I could tell he was very knowledgeable about the muscles and how they function.”
“Kassie did a great job.”
“She took the time to explain what would be best in a very approachable way.”
“10/10”
praise complaint · found by our text analysis, Google review wording unchanged.
The massage therapists are very knowledgeable. They have a lot of treatments that are specialized to help a variety of people of all ages, shapes and sizes. The staff goes above and beyond to make it a pleasant experience. I will be scheduling a weekly massage.
Price: $100–120
Services: Service not listed
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · a week ago
Thank you for sharing your positive experience. We're delighted to hear that our knowledgeable massage therapists and specialized treatments met your expectations. It's wonderful to know our staff made your visit enjoyable. We look forward to welcoming you back for your weekly massages.
Jillene DuffeyLocal Guide · 18 reviewsiTotal number of Google reviews Jillene has written across all businesses on Google Maps, not just this one.
I recently had a massage with Nick and it was amazing! So effective as he said he has a background working in a Chiropractic office. I could tell he was very knowledgeable about the muscles and how they function. He delivered excellent pressure throughout. I will definitely be returning!
Price: $80–100
Services: Service not listed
Response from the owner · 5 months ago
Thank you for sharing your positive experience! We're thrilled to hear that Nick's expertise and technique made your massage session enjoyable and effective. We look forward to welcoming you back soon!
MayraLocal Guide · 13 reviewsiTotal number of Google reviews Mayra has written across all businesses on Google Maps, not just this one.
I went there to get a massage and it’s a beautiful place. I am a Lifetime member and have been for about four years now. I know Oak Brook is an up scale location so I actually expected better. I did let the technician know in the beginning that I’m having a lot of pain on my lower left calf and that’s the main reason why I’m getting a massage. I feel like she did not focus on that area whatsoever, she spent more time on my back and right leg which was very disappointing. After the massage was over. I asked her if she felt any inflammation? I wanted feedback and she said no inflammation. Which I know is completely incorrect because I am seeing a doctor for my sciatica issue.
Price: $80–100
Betty Gonzalez3 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
I’ve been receiving a variety of different services at this location for years, mostly massages, and was met with the most undesirable professionalism from their staff and regional manager regarding me having to cancel my appointment. It doesn’t matter if my appointment was canceled 10 hours before or 10 minutes before my appointment, A common practice from their staff should Display empathy and concern as to why the appointment needed to be canceled In the first place. I was never asked. Instead, their immediate response was that I would have to pay half Of the actual cost, with no regard to my financial situation. Please keep in mind that they will keep your credit card on file for instances like this and will not confirm if your card can be used for cancellations Prior to the charge. It appears The priority is to enforce policies and procedures instead of human like conduct. I’ve never canceled an appointment since I’ve been going there, tip their staff pretty well, and have previously recommended friends and family to this location. I am highly disappointed with the outcome And the professionalism of the regional manager. She was more concerned with Sharing her medical experience, that has nothing to do with her current sitting position, than resolving the issue at hand that could have Simply contributed to my retention. She also made mention that my complaint will not go anywhere, but back to her, which Is An entire conflict.
TraceyLocal Guide · 47 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're thrilled to hear that Kassie provided you with a great experience. We look forward to welcoming you back soon!
Alicia O'Donnell Rohr5 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
I went to Margie for a facial, and I cannot recommend her enough! She took the time to explain what would be best in a very approachable way. The results of the Hydrafacial were noticeable for weeks after. I will definitely return.
Services: Service not listed
Response from the owner · a year ago
Thank you for sharing your positive experience with Margie. We're thrilled to hear that you enjoyed the Hydrafacial and found the results lasting. We look forward to welcoming you back soon!
Darius Burchett5 reviewsiTotal number of Google reviews Darius has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're thrilled to hear that Javi and Kya made such a great impression. Your satisfaction is our priority, and we appreciate your support.
Alex Diaz5 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Always a pleasure getting services. Great staff from the front desk to the technicians . I get waxes(Dina) , manicures(Kya), pedicures(Kya), and massages(Lucia & Dina) 👌
Services: Body waxing, Pedicure, Manicure, Service not listed
Response from the owner · a year ago
Thank you for sharing your positive experience with our team. We're delighted to hear that you enjoy the services provided by Dina, Kya, and Lucia. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back soon!
Molly Brown5 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
I got my hair and nails done here for sorority rush and college. I had Lisa do my nails and Mary do my hair. Lisa did AMAZING, she does not usually do designs but tried her best for me and they look incredible. I had a hair cut booked for right after but my nails weren’t done yet so Lisa waited for me to get my hair done to finish my nails. She was very conversational and I had great communication with her. Mary was a bit rude but she still did an ok job with my hair.
Price: $100–120
Services: Hairstyling, Manicure
Response from the owner · a year ago
Thank you for sharing your experience. We're thrilled to hear that Lisa provided excellent service and went the extra mile to accommodate your schedule. We appreciate your feedback about Mary and will use it to improve our services. Your input is valuable to us, and we hope to serve you even better in the future.
Sandy TragosLocal Guide · 20 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I am so picky with my hair. I wanted a long shag and was scared because the last salon I went to really messed up. Can I just tell you all…I am so impressed and happy that I finally got what I wanted! I love my hair cut and don’t need to look for a stylist anymore. Izah was amazing. Also, personable, which was a plus.
Services: Hairstyling
Response from the owner · 2 years ago
Hi Sandy, we really appreciate receiving these 5 stars from you and this incredible review! Thank you for sharing and trusting us with your hair!
