Google reviewers rate Lifestyles Hot Tubs 4.5 out of 5 based on 130 reviews, with the owner responding to 22 percent of comments. Positive feedback highlights knowledgeable staff, seamless delivery, and helpful assistance with hot tub and sauna purchases. However, lower-rated reviews describe significant issues with post-sale service, including delayed repairs, missed appointments, and unreturned phone calls or emails.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We came to buy salt for our hot tub and Katia recommended this perfect addition to our deck. She helped us buy an amazing hot tub and now paired that with an awesome fire pit. We can’t wait to experience her next recommendation.
Katia did a great job finding us the right hot tub with a seamless delivery. Thank you!
We worked with Katia and it was the smoothest/ easiest purchase for our hot tub. She was so knowledgeable, professional, and found us the perfect combo for what we wanted in our budget and product. Thanks!!😊
Go to this store and ask for Katia! Beyond professional, extremely knowledgeable. Took the time to help me select the best option for my budget and needs. Will definately recommend this location!! This store owners are very blessed to have a leader like her.
Kendrick and his team are amazing. I sure appreciate their good attitudes the first In 100° heat after time in 100 degree heat after a long day and the second time end of day as well. Courteous and service minded. The world needs more service minded guys like Kendrick DiMartio Kaden and Jake.
Today I just stopped in for a replacement filter, but as usual they were courteous, responsive, and nice.
Macai was super helpful!
Awsome...
We agree, zero stars would be better. We purchased a $35k hot tub with automatic cover feature. First off we waited almost 3 months to get it. Basically kids came out to set it up and they said we’ve never done a top like this! The top has always clunked and made grinding noises when we opened and closed it. When we asked about it, the kids said they all do that. Well now, 2 years later it broke and it’s frigid outside. It’s been like this for weeks and they’re still ‘working on getting it fixed’. They are happy to sell you something but when there’s an issue, good luck on getting any help. We have a 3 year warranty on the cover. Buyer beware. Customer service sucks.
Grace, thank you for sharing your experience. We understand how frustrating this has been, especially given the investment you made and the current weather. This is not the level of service we aim to provide. Our team is actively working on resolving the automatic cover issue under warranty, and we are committed to seeing it through. We also appreciate your feedback regarding the installation and communication, and it has been shared with our leadership team. We appreciate your patience and the opportunity to make this right.
If I could rank 0 stars I would. This was the worst customer service experience I have ever had. I had an email chain of over 100 emails spanning from April through September for continuous issues with my Sauna purchase. The initial install crew were screaming and cussing at each other while I was on work calls. They brought the wrong piece for the installation so while 2 went to go retrieve the correct part, the other two got high in their work truck and proceeded to “complete” the installation under the influence. By the time they left, I discovered they had severed the wires to the control panel, chipped the wood of the ceiling and left a gap between the wall and the glass front for heat to escape out of. They attempted to fix the chipped wood with essentially a wood colored crayon that looks worse than if they had just left the chips alone. This experience happened 3 more times, where they had to take apart and reassemble and it is still not correct. I eventually gave up and they haven’t attempted to reach back out to me. This experience has made me nervous in subsequent customer service needs I’ve required and has been an awful experience. Stay far away.