Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently cite helpful staff, extensive inventory of specialty bulbs, and professional repair services for lamps and fans. Positive feedback highlights efficient communication, fair pricing, and quick turnaround times for installations and fixes. However, lower-rated reviews indicate recurring issues with unfulfilled written price quotes, incomplete repairs, and occasional lack of initial customer engagement upon entering the store.
Data from Google, last updated November 13, 2026.
349 Google reviews we collected
Phrases our text analysis found in 279 written reviews
How often each topic comes up in the written reviews
We read 279 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s so passionate and knowledgeable about lighting and was incredibly helpful in helping plan and pick the lighting for our kitchen remodel.”
“Excellent service, very cool light fixtures and every light bulb you can imagine.”
“1 lamp had to stay it was not fixed the way we had discussed.”
“They found the light bulbs I was looking for right away.”
“One young lady was late getting to a meeting while helping me out.”
“Could it be I am overreacting to his blunt attitude, maybe, so I will still give them five stars.”
“I could not recommend this company more.”
“He texted me the repair quote and it was fair and an efficient”
“Communication throughout the whole process was excellent.”
“They also handle all permitting and inspections themselves, and provided a certificate of insurance upfront.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 349 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The staff is very helpful. We got the wrong kind of flu resents and they swapped them out. We’d go back.
The staff was very helpful as always. They found the light bulbs I was looking for right away.
What a great shop! Excellent service, very cool light fixtures and every light bulb you can imagine. I think this is a treasure in Charlotte!
Connie, thank you so much! We appreciate your business and your time. Thank you for the review of our showroom; it's definitely our gem and we're glad to hear you loved it too!
This business is great. I received help from everyone there. I needed some uncommon bulbs, they ordered them for me. Everyone was so nice.
Thank you for the five-star rating, Monica!
Fast shipment. Excellent communication. Highly recommend.
Fixed a badly damaged lamp quickly and delivered it. Perfect!
After two weeks of searching for the right lighting solution for our new apartment, my wife and I visited Lighting & Bulbs Unlimited. Thanks to Zelle Duda’s outstanding customer service, patience, and creative ideas, we found a great solution. We walked in unsure of what we needed and walked out smiling! Thank you, Zelle, for going above and beyond!
Excellent customer service and quality work. Andy goes the extra mile to make sure the repairs are up to standard and the customer is satisfied.
Directions were not followed.1 lamp had to stay it was not fixed the way we had discussed.And was missing a Bulb and top was not fixed
Zelle was awesome! She’s so passionate and knowledgeable about lighting and was incredibly helpful in helping plan and pick the lighting for our kitchen remodel. Highly recommend working with Zelle!!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts