Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA
Real estate agent · Glens Falls, NY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%99+15.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 180 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★79 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA at a glance
Google reviewers rate this real estate team 5/5 based on 79 reviews, noting the owner responded to 58% of feedback. Clients frequently cite the team's responsiveness, detailed communication, and assistance with both buying and selling processes, including home inspections and negotiations. Reviewers highlight the agents' knowledge of local markets and their ability to manage transactions smoothly for both local and out-of-state clients. No recurring criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 79 reviews (100% five-star).
Reviews on this page: 79 Google reviews (71 with written comments, 3 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: August 13, 2026.
Service: Real Estate Agent serving Glens Falls, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lisa Grassi Bender, The Lisa Grassi Bender Team at HUNT Real Estate ERA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
–
Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
5.0of 5
5 stars79100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
99%praise
Praise13599%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4634%
Would recommend2820%
Speed & response2518%
Quality & results129%
Communication129%
Honesty & trust129%
Price & value21%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I want to thank Lisa Grassi Bender for her expertise and professionalism throughout the buying process.”
“We truly appreciated her guidance and would highly recommend Lisa to anyone looking to buy or sell a home.”
“Lisa and her team paid attention to the details and accommodated our every request in a timely fashion.”
“From start to finish she was thorough in helping me find a home.”
“Lisa kept us informed every step of the way, answered all of our questions, and made what could have been a stressful experience feel smooth and manageable.”
“Lisa is kind, reliable, responsive, and always on time.”
“With all of that feedback, we were able to have an honest and frank discussion that the listing price needed to be lowered a bit based on the market.”
People customers mention
Bartlett6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Paul1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I want to thank Lisa Grassi Bender for her expertise and professionalism throughout the buying process. From start to finish she was thorough in helping me find a home. She has my forever business and will be recommending her to all my friends and family.
Robin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had an excellent experience working with Lisa Grassi Bender while selling our home. She was professional, knowledgeable, and incredibly helpful throughout the entire process. Lisa kept us informed every step of the way, answered all of our questions, and made what could have been a stressful experience feel…
Sherri3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Lisa went above and beyond helping us through the process of selling our home. Lisa is very responsive when you contact her. I would recommend Lisa. Thank you for everything!
TA1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Lisa was instrumental in the sale of our home. She is a top notch professional with a lot of experience. Lisa and her team paid attention to the details and accommodated our every request in a timely fashion. We are extremely happy with how smooth the sale went.
Jerry14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Lisa, thank you for your exceptional service and support throughout our home sale experience. From our initial decision to sell our home right through our closing you were there to answer our questions and represent us in all negotiations. We truly appreciate all you did to make our experience a positive one.
MarkLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Lisa was so kind and sweet. She really
Helped me and my dad find our dream
Home. 10000% recommend her for
Ur next house purchase. Thank you Lisa.
-Cassie shovah
I want to thank Lisa Grassi Bender for her expertise and professionalism throughout the buying process. From start to finish she was thorough in helping me find a home. She has my forever business and will be recommending her to all my friends and family.
Response from the owner · 2 months ago
Thanks for taking the time to write a review! I appreciated the opportunity to work with you.
Robin McFee1 reviewiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
We had an excellent experience working with Lisa Grassi Bender while selling our home. She was professional, knowledgeable, and incredibly helpful throughout the entire process. Lisa kept us informed every step of the way, answered all of our questions, and made what could have been a stressful experience feel smooth and manageable. Her expertise, attention to detail, and dedication gave us confidence from start to finish. We truly appreciated her guidance and would highly recommend Lisa to anyone looking to buy or sell a home.
Response from the owner · 2 months ago
Robin, thank you for the great review. It was a pleasure to work with you and Dave. I appreciate the opportunity and wish you the best in this next chapter.
Sherri Blake3 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Lisa went above and beyond helping us through the process of selling our home. Lisa is very responsive when you contact her. I would recommend Lisa. Thank you for everything!
Response from the owner · 3 months ago
Thanks for the great review and thanks for the opportunity to assist you in the sale of your beautiful home in Gansevoort. Wishing you the best in this next chapter of your life.
TA Skra1 reviewiTotal number of Google reviews TA has written across all businesses on Google Maps, not just this one.
Lisa was instrumental in the sale of our home. She is a top notch professional with a lot of experience. Lisa and her team paid attention to the details and accommodated our every request in a timely fashion. We are extremely happy with how smooth the sale went.
Response from the owner · 4 months ago
Thank you for the opportunity to sell your beautiful home. I was a pleasure working with both of you. Wishing you the best of luck in the this next chapter!
Jerry Leone14 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Lisa, thank you for your exceptional service and support throughout our home sale experience. From our initial decision to sell our home right through our closing you were there to answer our questions and represent us in all negotiations. We truly appreciate all you did to make our experience a positive one.
Response from the owner · 4 months ago
Thank you so much for your kind words and for trusting me with the sale of your beautiful home in Queensbury. It was a pleasure to guide you through the process and represent your interests. I truly appreciate the opportunity to help make your home sale a positive experience and wish you all the best in your next chapter!
jj t3 reviewsiTotal number of Google reviews jj has written across all businesses on Google Maps, not just this one.
Working with Lisa throughout the process of purchasing my home was truly an exceptional experience. Buying a house can be overwhelming and complex, but Lisa guided me through every step with patience, professionalism, and incredible knowledge. She took the time to explain everything clearly — from the mortgage application process, to the home inspection, negotiating repairs, and requesting credits from the seller.
Lisa is kind, reliable, responsive, and always on time. Her knowledge of real estate and real estate law gave me a great sense of confidence and security throughout the entire process. She was not only an outstanding real estate agent, but also a genuine source of support during what could have been a very stressful experience.
I always felt that Lisa truly cared about helping me make the best decisions and protecting my interests. I highly recommend her to anyone looking to buy or sell a home. I am incredibly grateful for all of her guidance and support
Response from the owner · 4 months ago
J, thanks for trusting me to guide you through the process of finding and closing on your townhouse in Malta. I can’t wait to see the finished updates! Wishing you the best in this next chapter.
Mark ShovahLocal Guide · 13 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Lisa was so kind and sweet. She really
Helped me and my dad find our dream
Home. 10000% recommend her for
Ur next house purchase. Thank you Lisa.
-Cassie shovah
Response from the owner · 7 months ago
Thanks for the kind words Cassie! It was my pleasure to help you and your dad find your forever home! ❤️
Miroslav IvkovicLocal Guide · 16 reviewsiTotal number of Google reviews Miroslav has written across all businesses on Google Maps, not just this one.
Lisa was wonderful to work with. She was a complete professional, and was always willing to go above and beyond.
She always responded quickly to any questions or crises and worked tirelessly to get my house sold. If selling or buying your house in Fort Edward or anywhere in the area she will be there to get you to the finish line.
Response from the owner · 11 months ago
Thanks Miroslav! I appreciate the great review and the opportunity to represent you in the sale of your property.
Mark Wendell6 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Lisa is the best realtor in the area, it’s that simple. She helped us sell our home and find our new one. She is thorough, she is trustworthy, she is kind, and always available. You won’t find a better advocate in the home buying or selling process. Moving is said to be one of the most stressful events in life, Lisa made it easy and enjoyable. Very knowledgeable.
We can’t recommend her enough! Thank you, Lisa!
Response from the owner · a year ago
Mark, thanks so much for your kind words. It was a pleasure to help you and Jenn sell and buy.
Thanks for choosing me to help you make this big transition.
It was a pleasure getting to know you all. Wishing you the best!
Angel LaRose7 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Lisa is superwoman.. if you are considering selling your home please trust me!! Lisa is beyond capable to get you everything you want and need and then some! My husband and I are more than pleased with her expertise and capability!! Can’t thank her enough for our experience with her!
Response from the owner · a year ago
Thanks for the great review! I am excited for you and Peter! Wishing you the BEST. Thanks for the opportunity to serve you. It is greatly appreciated.
Thanks for the great review! I'm so happy for you and PETER, wishing you the best on this next adventure! Thanks for reducing me, I appreciate the opportunity!
