Sadly I just cannot give this place a good review. I bought a tree for a few hundred dollars a few months ago. As soon as I got it into my house, it began to drop leaves like crazy. I had an in-depth conversation with the owner about the level of light I had and he assured me that this would be a good fit. I will say that they even had someone come check on it for me and tell me that it was just adjusting to its new home and it would be okay. From the beginning this tree was not doing well and just kept losing more and more leaves and it had some sort of sticky substance on the leaves. It was offered to me that they would take the tree back and nurse it back to life for several months and then return it. While this was a nice offer I did not want to lose the tree that I had just spent so much money to fill my space. Originally I was told that they would exchange it if it didn't do well with my light but that was then redacted. Fast forward a few months later and I just realized that the entire tree, the small bit that is left of it, is completely infested with bugs. Although I have one other plant near it, that plant has no bugs on it so I'm quite certain that it came from this tree and was present on purchase. Sadly, the tree is ready for the trash. I can't now let it ruin all the rest of my house plants. Several hundred dollars out the door.
Hi Chelsea, We’re truly sorry that you’re disappointed with your experience and with the condition of your tree. We care deeply about the plants we sell and want our customers to be successful with them, which is why our team made multiple efforts to help troubleshoot the issues you were experiencing. We do, however, want to clarify a few details in your review because they don’t accurately reflect the conversations and assistance that took place. When our plant technician visited your home in May, he explained that some leaf drop after moving a tree into a new environment can be normal. During that visit, he also observed that although the tree was located in a south-facing room there was a building blocking a lot of the daytime light. In particular, the upper portion of the tree was receiving very little light as it was taller than the window it was sitting next to. We have photos from the visit documenting its placement and the lighting conditions, as well as photos you sent to us of the location with the tree. At that time, we explained that the tree would need adequate light and consistent moisture to recover. We also discussed how to monitor the soil and specifically advised against relying solely on the moisture meter. Terry even explained over a text conversation that if water remained in the saucer for 3–4 days, that could be an indication that the tree was not receiving enough light to use the water appropriately. We were transparent that, given the lighting conditions in that location, a different type of plant might ultimately be better suited for the space, which might be the confusion about a free exchange. When you later contacted us because the tree was continuing to decline, we again tried to find a solution. While an exchange was not something we could offer, we offered to pick up the tree, bring it back to our greenhouse, rehabilitate it at no charge, and return it to you once it was healthy again. You indicated that you planned to bring the tree back to us, but unfortunately, we never received it and therefore weren’t given the opportunity to rehabilitate it. We also want to address the suggestion that the tree was sold with a pest infestation. Nothing observed during our visits indicated that the tree was infested when it left our care, and the pest issue described in this review was reported several months after purchase. Unfortunately, stressed plants can become more susceptible to pest issues over time, particularly when environmental conditions such as light and moisture are not ideal. We completely understand how disappointing it is to invest in a beautiful tree and have it struggle in your home. That is exactly why we spent time visiting your home, providing specific care recommendations, continuing to communicate with you, and ultimately offering to rehabilitate the tree at our expense. We genuinely wanted to help save it and wish we had been given the opportunity to do so. We remain committed to providing healthy plants, knowledgeable guidance, and responsive customer service, and we’re sorry we weren’t able to reach the outcome everyone hoped for.