Livewell Animal Urgent Care of South End logo

Livewell Animal Urgent Care of South End

Animal hospital · Charlotte, NC

5.0 ★★★★★ 123 Google reviews · 12 photos
99%five-star reviews
99%reviews answered by the owner
Oct 2026latest review

Livewell Animal Urgent Care of South End at a glance

Customers consistently praise the facility for its quick wait times, friendly staff, and clear communication regarding diagnoses and treatment plans. Many reviewers note that pricing is reasonable compared to other emergency clinics, with some specifically appreciating that costs are explained before procedures begin. The primary criticism involves a lack of upfront notice regarding exam fees, though this was an isolated incident among the overwhelmingly positive feedback.

  • Google rating: 5.0 out of 5 from 123 reviews (99% five-star).
  • Reviews on this page: 123 Google reviews (119 with written comments, 11 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Veterinarian serving Charlotte, North Carolina.

Data from Google, last updated October 29, 2026.

Star ratings

123 Google reviews we collected

  • 5 stars12299%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 119 written reviews

  • Praise228100%
  • Complaints10%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8035%
  • Speed & response3917%
  • Would recommend3616%
  • Quality & results3314%
  • Communication167%
  • Price & value157%
  • Honesty & trust104%

What customers talk about

We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Excellent service and attentive with our little Bella.”
  • “We were seen immediately and they took incredible care of my dog :)”
  • “I feel very confident to highly recommend anyone to go to this facility on South Blvd when they need an urgent care visit for their pet.”
  • “Dr Green and her staff did a great job examining my cat and giving me explanation of what was going on and made sure I understood all parts of the process.”
  • “…re tonight and they were absolutely amazing , they loved him and also walked us through costs and procedures before hand which i’ve never seen before…”
  • “They took us last minute on a Sunday and gave me several very fair options for care.”
  • “They took great care of my sweet Chai and I trusted that she was in great hands the entire time.”

People customers mention

  • Green 37 reviews
  • Carly 10 reviews
  • Taj 8 reviews
  • Kristen 7 reviews
  • Kristin 3 reviews
  • Helmer 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

5.0 ★★★★★ 123 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
jesus garcia2 reviewsTotal number of Google reviews jesus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wanted to thank live well south end. Excellent service and attentive with our little Bella. Taj, Dr.Green and Kristen incredible staff and amazing place that is going to take care of your pet. Really appreciate it!

Maggie Jordan6 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best and most caring staff! We were seen immediately and they took incredible care of my dog :)

Response from the owner · 2 days ago

Thank you Maggie! We hope your furbaby is feeling better, we appreciate your kind words!

Meaghan Rhodes5 reviewsTotal number of Google reviews Meaghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone here was super nice and helpful! I came in on a Sunday late and they were able to treat my baby’s UTI right away. Highly recommend 💖

Response from the owner · 2 days ago

Thank you Meaghan! We hope your furbaby is doing better today! We are here if you need anything!

tania pozoLocal Guide · 22 reviewsTotal number of Google reviews tania has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff was pleasant to deal with HOWEVER, I was not advised of the exam fee before hand... came in for a nail trim. She apologized but after the fact. Not pleased at all but they did do a good job with trim/fractured nail

Response from the owner · 2 days ago

Thank you for sharing your feedback. We're glad to hear that you were pleased with your baby's fractured nail care and the staff's service. We apologize for any miscommunication regarding the exam fee and appreciate your understanding. Your comments will help us improve our communication with customers in the future.

Arielle PrevotLocal Guide · 15 reviewsTotal number of Google reviews Arielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had the best vet experience yet at Livewell. They took us last minute on a Sunday and gave me several very fair options for care. Everyone that works here is so kind and caring. I’m so grateful to have found Livewell!

Response from the owner · 2 days ago

Thank you Arielle! We take pride in helping all furbabies and we appreciate your review!

Bradley James7 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone at facility was very welcoming and nice. They got us in to a room quickly. Dr Green and her staff did a great job examining my cat and giving me explanation of what was going on and made sure I understood all parts of the process. We got a plan of action that we are able to implement with ease and can carry that over to our next regular vet visit. I feel very confident to highly recommend anyone to go to this facility on South Blvd when they need an urgent care visit for their pet.

Response from the owner · 2 days ago

Thank you Bradley fro your kind words! Your review means a lot to us!

Evan Brown4 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience, very reasonable pricing for a weekend vet, way better pricing than emergency vets and 24/7 animal hospitals. My dog was seen immediately. In and out in less than an hour and a goodie bag to go. 10/10 would recommend

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 4 days ago

Thank you Evan! We appreciate your positive feedback! We hope your furbaby is feeling better today!

angie9 reviewsTotal number of Google reviews angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

took our beautiful boy Jupiter here tonight and they were absolutely amazing , they loved him and also walked us through costs and procedures before hand which i’ve never seen before so it was amazing!! he even came back with a bandanna and he looked so cutesy!! im glad we took him here . kristen was amazing , dr green was too and so was front desk (i didn’t get her name sorry!!!) would def look to coming back here next time 🫶🫶

Response from the owner · 4 days ago

Thank you Angie for your sweet review! Your feedback means so much to us, and we are so happy to hear that you had such a wonderful experience. We are always here if you need anything!

Addison Mohl2 reviewsTotal number of Google reviews Addison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are amazing!!! Highly recommend!!

Response from the owner · 4 days ago

Thank you Addison! We appreciate your kind review!

Katelyn McDonnell1 reviewTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Clean, fast, and very friendly staff!! Would definitely go back for convenience and service.

  • Price assessment: Reasonable price
Response from the owner · 6 days ago

Thank you Katelyn! We appreciate your positive review!

Livewell Animal Urgent Care of South End on Google Maps →

Business details