I wanted to thank live well south end. Excellent service and attentive with our little Bella. Taj, Dr.Green and Kristen incredible staff and amazing place that is going to take care of your pet. Really appreciate it!
Livewell Animal Urgent Care of South End
Livewell Animal Urgent Care of South End at a glance
Customers consistently praise the facility for its quick wait times, friendly staff, and clear communication regarding diagnoses and treatment plans. Many reviewers note that pricing is reasonable compared to other emergency clinics, with some specifically appreciating that costs are explained before procedures begin. The primary criticism involves a lack of upfront notice regarding exam fees, though this was an isolated incident among the overwhelmingly positive feedback.
- Google rating: 5.0 out of 5 from 123 reviews (99% five-star).
- Reviews on this page: 123 Google reviews (119 with written comments, 11 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 27, 2026.
- Service: Veterinarian serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
123 Google reviews we collected
- 5 stars12299%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
- Praise228100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8035%
- Speed & response3917%
- Would recommend3616%
- Quality & results3314%
- Communication167%
- Price & value157%
- Honesty & trust104%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service and attentive with our little Bella.”
“We were seen immediately and they took incredible care of my dog :)”
“I feel very confident to highly recommend anyone to go to this facility on South Blvd when they need an urgent care visit for their pet.”
“Dr Green and her staff did a great job examining my cat and giving me explanation of what was going on and made sure I understood all parts of the process.”
“…re tonight and they were absolutely amazing , they loved him and also walked us through costs and procedures before hand which i’ve never seen before…”
“They took us last minute on a Sunday and gave me several very fair options for care.”
“They took great care of my sweet Chai and I trusted that she was in great hands the entire time.”
People customers mention
- Green 37 reviews
- Carly 10 reviews
- Taj 8 reviews
- Kristen 7 reviews
- Kristin 3 reviews
- Helmer 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 123 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The best and most caring staff! We were seen immediately and they took incredible care of my dog :)
Thank you Maggie! We hope your furbaby is feeling better, we appreciate your kind words!
Everyone here was super nice and helpful! I came in on a Sunday late and they were able to treat my baby’s UTI right away. Highly recommend 💖
Thank you Meaghan! We hope your furbaby is doing better today! We are here if you need anything!
The staff was pleasant to deal with HOWEVER, I was not advised of the exam fee before hand... came in for a nail trim. She apologized but after the fact. Not pleased at all but they did do a good job with trim/fractured nail
Thank you for sharing your feedback. We're glad to hear that you were pleased with your baby's fractured nail care and the staff's service. We apologize for any miscommunication regarding the exam fee and appreciate your understanding. Your comments will help us improve our communication with customers in the future.
I had the best vet experience yet at Livewell. They took us last minute on a Sunday and gave me several very fair options for care. Everyone that works here is so kind and caring. I’m so grateful to have found Livewell!
Thank you Arielle! We take pride in helping all furbabies and we appreciate your review!
Everyone at facility was very welcoming and nice. They got us in to a room quickly. Dr Green and her staff did a great job examining my cat and giving me explanation of what was going on and made sure I understood all parts of the process. We got a plan of action that we are able to implement with ease and can carry that over to our next regular vet visit. I feel very confident to highly recommend anyone to go to this facility on South Blvd when they need an urgent care visit for their pet.
Thank you Bradley fro your kind words! Your review means a lot to us!
Great experience, very reasonable pricing for a weekend vet, way better pricing than emergency vets and 24/7 animal hospitals. My dog was seen immediately. In and out in less than an hour and a goodie bag to go. 10/10 would recommend
- Price assessment: Reasonable price
- Services: Service not listed
Thank you Evan! We appreciate your positive feedback! We hope your furbaby is feeling better today!
took our beautiful boy Jupiter here tonight and they were absolutely amazing , they loved him and also walked us through costs and procedures before hand which i’ve never seen before so it was amazing!! he even came back with a bandanna and he looked so cutesy!! im glad we took him here . kristen was amazing , dr green was too and so was front desk (i didn’t get her name sorry!!!) would def look to coming back here next time 🫶🫶
Thank you Angie for your sweet review! Your feedback means so much to us, and we are so happy to hear that you had such a wonderful experience. We are always here if you need anything!
They are amazing!!! Highly recommend!!
Thank you Addison! We appreciate your kind review!
Clean, fast, and very friendly staff!! Would definitely go back for convenience and service.
- Price assessment: Reasonable price
Thank you Katelyn! We appreciate your positive review!
Business details
- Address: 124 E Kingston Ave Ste 104, Charlotte, NC 28203
- Phone: (704) 818-4839
- Website: livewellanimal.com
- Service area: Charlotte, NC